the site went down yesterday i was in the 7500 gar 6max ko i had 250bb when it went down i played the tourney for 5 hours they only gave me back the buy in so where did all the other money go how can u get only the buy in back when u grinded 5 hrs and collected 250bb please let me know if anybody else experience the issue

well if late reg was still open, everyone is refunded and ACR makes no rake. they dont just keep the money.

if registration closed, they keep rake and distribute the full prize pool

they owe me 7.70. signed up for a on demand at like 2am. got disconnected for hours so just went to bed. when i got up this afternoon it was still missing.trying to talk to support but I'm sure they will have some BS excuse. Anyone wanna trade 30 on ACR for 25 on Bovada or Ignition?

if you have the tourney id# you can probably email them for a quick refund. chances are they have hundreds to process.

Why would it be a BS excuse if the game went off when the site came back on? Just PM TD or wpn-rep here with the info and if it didn't go off, they will fix it.

There has to be hundreds of accounts hounding them for corrections and everyone feels theirs is the most important.

I'm sure everyone else who was doing well in that tourney experienced the exact same issue. I've had the same issue in other incidents.

For tourneys that are cancelled before late reg is closed, all you get is a refunded buy-in.

They are following their terms and conditions.

But it would be nice if they could throw in a few tourney bucks, a ticket to a special freeroll, or something else to players who were still alive in long tourneys in this situation.

yes they did refund me surprisingly, but I still find it disappointing that I even had to ask. I bet there are high volume players that might not have remembered exactly how much they had or how many SnGs they were registered for when the site went down.

So the site went down when both the 10K GTD and the OSS 7500GTD were both a few hours deep. Is it possible that ACR knew they were going to have huge overlays for both those MTTs and decided to shut down?

Not a chance.

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do you work for ACR or something? It would have been BS because I registered for the on demand SnG at around 2am and waited until after 5am and the site was still down. If by some chance the SnG started whenever they got back online and I was just blinded out that would be BS. Should I just wait forever when this happens next time? They should not expect the same players who registered for a SnG at 2am to still be up and waiting hours later, with no warning of when they will be back up.

No, not at all. It's like if you registered for any tournament that takes place in the future. The ODs have no scheduled start time. Whenever they fill it, they start. I've entered them, forgot and went to bed, then saw the next day I 'played'. It's just how it's setup. There probably should be a kill switch kind of thing that it the network is down for X period of time, all registrations are reversed in these kinds of games.

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not totally out of the question if WPN doesn't distribute the entire prizepool.

Also I have it set so when I close the program I am unregistered for anything I was registered for. So right there I should have been refunded.

But they do distribute it all. Like in the $11 10k gtd I regged, got bounced, did a $.25 spin to get in, got re-entered, got bounced, did a $.25 spin to get in, got re-entered, and then it got cancelled and I got refunded $33. Free money imo. That's why I DDoS'ed them in the first place.

It's not really free money though. You won that money from the spins.

When you say everyone is refunded, does that include those who already busted out? If so, then that's great, but if not, then that means ACR is keeping all of that money and not distributing it out which is straight up theft.

I busted out of that $11 OSS 7.5k while it was still in late reg and got a refund fwiw

you should because that was your investment and you could've planned to re-entered later.

u r probably right they only gave back the buy in so i was in the tourney for 4hrs 300 to 400 people knocked out so they keep there buy in and screw the players that earned there chipss they should icm out the entire prize pool that has been accumated

Literally one hand in OSS #59 (3 inactive) and we are back down

I have no problem with those who bust out losing their buyin. But if the tourney ends up being cancelled, and those who are remaining only receive back their buyin, then that means ACR is keeping all of the money from those who busted out. I don't know how that doesn't constitute as theft. That money absolutely belongs to the players who still remain in the tourney, and it should be distributed to them in some way. It's how every other site does it.

Why should people that busted out lose their buying if registration never closed? Cancelled MTTs prior to registration closing means all entries get their money back.

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Their policy is dumb. If its the first hour of a mtt i could understand just giving back buyins and calling it a day on refunds. When you run 5 hour late reg and everyone is playing all day they shouldnt just go "oh welp sites not running well cancel the tourney give everyone there money back".

The policy should be in these situations the chips you won have value based on the buyin amount. Just like they do when your in the money. These mtts have absurdly long reg periods its just not fair to take away progress from people. If you bust your not getting a refund on that buyin but if the site goes down you get the rake that ACR takes back into your account from the buyin. The chips should have a value to whoever won them. Not stealing money from the guy who has a earned 10x buyins from playing and running well.

you were going to get refunded anyway, this just expedited it. they are probably swamped right now

yes, everyone is refunded-even if you bust-if registration is still open. just read the terms of service. acr makes $0 in rake in this scenario