Now I know moneygram isn't a great option and the delays are long....that's fine

Has anyone been confronted with a failed MG transaction like this?

FTR - I did not send a moneygram in April (went backed and looked), nor did I receive any email from them in April, or today after I asked for it. Really got sketchy saying "repayment arrangements"

also notes - I play on the site a lot and my account has always been in good order with no issues?

Removed names and unnecessary parts.





13:14 Camile M:
Are we talking about a $650 MG deposit submitted today ?

13:14PLAYER:
yes

13:15Camile M:
At this point, your transaction is submitted for processing.

13:15Camile M:
The processing office usually confirms in 45-60 minutes.

13:15Camile M:
However, it could take longer, up to eight business hours, depending on their workload.

13:15Camile M:
Lately, the person to person transactions have been taking much more than usual to get confirmed, we have seen delays of several hours.

13:15PLAYER:
its been 3 hours - so im just checking nothing is wrong - it is just delayed

13:16Camile M:
correct

13:16PLAYER:
thanks

13:18Camile M:
Also please keep in mind that on 4/25/2017 we honor in advanced a MG deposit for $430 that we were not able to picked p

13:18Camile M:
There is an outstanding balance of $430

13:19PLAYER:
what?

13:19PLAYER:
thats not my fault

13:19PLAYER:
im not asking for it to be expedited....i can wait....wanted to make sure it did not get rejected

13:20PLAYER:
so thank you for confirming

13:20Camile M:
There is an outstanding balance of $430 due to a MG in advanced done on April

13:21Camile M:
I recommend that you set up a payment arrangement

13:21PLAYER:
so i deposited 430 via moneygram, you credited my account, then you now want me to refund it because you were not able to pick it up?

13:23Camile M:
Sir, on 4/25/2017 you done a MG deposit for $430 that was gave in advanced, few days after we done the advanced for you, we tried to picked up the funds but we were not able because the receiver's information was incorrect, that is why you owes $430

13:24PLAYER:
i never received any notice of this, 7 months later you tell me this?

13:26PLAYER:
i do not understand how this is my fault - if 1) I paid $430 and sent moneygram, 2) i emailed the receipt, 3) you credited my account, 4) 2 days later you went to pick it up but could not 5) you never contacted me 6) 7 months later you notify me?

13:26Camile M:
We sent an email

13:27Camile M:
about this situation

13:27PLAYER:
i did not receive it, so can you resend it?

13:27Camile M:
How come is not your fault .. ? We were NOT able to picked up the funds

13:27Camile M:
The same funds that we gave in afavanced

13:27PLAYER:
or if it is truly an issue i would be glad to talk to a manager about it

13:27Camile M:
* advanced

13:28Camile M:
You can chat with a supervisor in about 60 miunutes

13:28Camile M:
* minutes

13:28PLAYER:
they can contact me - i am not waiting 60 minutes

13:28Camile M:
You are very welcome to contact the supervisor in about 60 minutes

13:29Camile M:
I am not asking you to wait

LOL.. who in the hell would give you an advance? Biggest BS...

Pm me your username..

Hey guys, thinking of maybe putting some funds onto ACR, however just read this: Can someone please confirm that the client is in English?

Thanks.

Why does ACR even bother with live chat? I've never once heard of someone actually being helped by them, and more often than not, they give incorrect and misleading information.

I'm gonna spam this in multiple threads because it's ****ing hilarious and incredible :



Your Question: I received this email:

"Hello ----,

Your recent cash out request 34095154 in the amount of 116 USD has been cancelled and the funds returned to your DigitalExchange account."

Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
You are now chatting with Hector J. - Cashier DigitalExchange

17:42Hector J.:
Hello! Welcome to our Live Chat Department, my name is Hector J.

17:44J:
hi

17:45Hector J.:
Try again

17:46J:
I'm asking why it was cancelled in the first place

17:46Hector J.:
That's internal info

17:47Hector J.:
And you were not asking anything homeboy

17:47Hector J.:
I received this email: "Hello user, Your recent cash out request 34095154 in the amount of 116 USD has been cancelled and the funds returned to your DigitalExchange account

17:47Hector J.:
That's not a question

17:47Hector J.:
hi is not a question neithger

17:47Hector J.:
Neither*

17:47Hector J.:
So don't worry about it and submit your request again

17:48J:
I made a Litecoin withdrawal the day before that was also cancelled

17:48J:
lol wait are you serious right now?

17:48Hector J.:

That is different crypto

17:48Hector J.:
You just need to request your payout once again and that's it

17:49J:
Do you know what the rest of the email said?

17:49J:
you should, its your job

17:49J:
here:

17:50J:
"
For further information regarding your cash out request, please contact Live Support for assistance or email us at cashier@DigitalExchange.eu. You can also give us a call at 1-877-314-4195.
Thank you for understanding.

Regards,
The Team at DigitalExchange"

17:50Hector J.:
Here:

17:50Hector J.:
There was an error creating your order, please try again in a few minutes.

17:51J:
the question was ****ing implied

17:51J:
homeboy

17:51Hector J.:
So now that you know that the only thing you need to do is to submit your payout request again, it's there anything else I can do for you?

17:51J:
yeah

17:52Hector J.:
It's pretty simple, you want your money? 116.00 USD? Go ahead and resubmit the payout request again

17:52Hector J.:
And you will get it tomorrow morning

17:52J:
I requested litecoin, cancelled. then ethereum, cancelled.

17:54J:
yeah the guy yesterday said dont do litecoin do ethereum IT WILL DEFINITELY WORK

17:54J:
put your ****ing boss on, homeboy

17:54Hector J.:
I understand, but it was a system error

17:54Hector J.:
Not like that

17:55Hector J.:
Not with that language

17:56J:
thats your language

17:56Hector J.:
I'm not using any foul language

17:56J:
"Hector J.:
That's internal info
17:47Hector J.:
And you were not asking anything homeboy"

17:57J:
the foul language isn't the point

17:57J:
ok, put your boss on, homeboy

17:57Hector J.:
Supervisors don't take escalations on chats

17:57Hector J.:
You can call if you like

17:58J:
ok, sure, homeboy

Babahaah


Do you have a screenshot?

6ix- why are you just a POS?
It wasnt Hectors fault. yeahyeah i get it the situation sucks, but you are swearing at the dude and calling him homeboy. Why would you talk that way to someone you want help from? you are a clown

You might be illiterate if you're siding with Hector here, especially since you think the "homeboy" thing makes the customer look like a POS.

I think you got us confused, considering it was 'Hector J' talking to 'J', that is, me. Let me help:



Your Question: I received this email:

"Hello ----,

Your recent cash out request 34095154 in the amount of 116 USD has been cancelled and the funds returned to your DigitalExchange account."

Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
You are now chatting with Hector J. - Cashier DigitalExchange

17:42Hector J.:
Hello! Welcome to our Live Chat Department, my name is Hector J.

17:44 6ix:
hi

17:45 Hector J.:
Try again

17:4 6ix:
I'm asking why it was cancelled in the first place

17:46Hector J.:
That's internal info

17:47Hector J.:
And you were not asking anything homeboy

17:47Hector J.:
I received this email: "Hello ----, Your recent cash out request 34095154 in the amount of 116 USD has been cancelled and the funds returned to your DigitalExchange account

17:47Hector J.:
That's not a question

17:47Hector J.:
hi is not a question neithger

17:47Hector J.:
Neither*

17:47Hector J.:
So don't worry about it and submit your request again

17:48 6ix:
I made a Litecoin withdrawal the day before that was also cancelled

17:48 6ix:
lol wait are you serious right now?

Obviously I had to fire some "homeboy"s back at him after he tried to get jazzy with me. Kiddie game down street.

Lol no though I think I'm glad. I don't want this dude to actually get in trouble, but it was too amazing not to share.

You arent understanding the POINT. It doesnt matter whose right or wrong.
You go to chat for help. IF you talk to someone like a POS, they arent going to help you. They are human, and if you treat them like crap for stuff thats usually outta their control they arent gonna do their best to help you. common sense

After I took the time to edit it and everything...

And they said poker was dead.

No but srsly WhatsUpGuys invite me to your home game.

Actually, it does matter who is right or wrong. 6ix is trying to get an answer to why his withdrawal was cancelled. The rep was acting the fool. If someone that worked for me did that, they would be canned immediately.

Please highlight where he was being disrespectful.

Common sense....isn't so common.

lol that's hilarious... they're so bad...

^^This.

While there was no call to swear at the guy, if I were the CS Manager Hector would be out of a job. Referring to a customer as "homeboy" and having a somewhat flip attitude with them right out of the gate is beyond unprofessional.

I'm not sure I was swearing "at him" necessarily...

...Lol.

I should point out the point of this withdrawal was this:

It isn't about Getting My Money, it's about testing their alt-crypto capabilities and transparency. So in a way Hector J was very helpful. After 4 withdrawals I might stop the experiment and tell people not to bother. They're some shenanigans afoot about which I'll detail in the BTC thread.

I had Hector J as a support agent recently and he was polite and professional.

Maybe Hector J.'s Spanish to English translator app translated something like Mi Amigable Senor ( my friendly sir ) to Homeboy.

if they did not call you and told you 7 months later with no multiple e-mails you do not owe them anything. If they sent you multiple e-mail and tried to contact you then you owe the 430