As most know, the WPN deposit bonus system is set up to allow the players to claim earned bonus money in increments that they choose. Instead of getting a $7 bonus as soon as it is earned, I can wait a while and claim a $20 bonus after I have unlocked it. I kind of like this.

I assumed that the money I had not claimed when my bonus expired would automatically be claimed and credited to my account. It doesn't work this way though. The system automatically deletes the bonus and any unclaimed money you had earned is no longer claimable.

I found this out by contacting support. The support rep was very help and even did some manual calculations to find out how much unclaimed money I had missed out on, which was only $7, but that's more than an buyin at the stakes I play.

I think that the bonus system should be changed to automatically credit unclaimed money before deleting the bonus, and that's why I'm posting this. I will include the conversation with support for good measure.

What do you guys think about this?

At this time, I have not received an email from support or been credited any money.

Are they really in the wrong? I say no only if they have this stated somewhere visible.

I did not see anything about it in the Terms & Conditions or the promotions page/first deposit bonus info.

I obviously made an incorrect assumption that my remaining unclaimed money would be released upon the bonus expiring. Had I know differently, I obviously would have made some effort to click the claim button before it expired.

It's not a huge deal, but I don't think it's very cool is all.

Wow, this is very unfortunate. I am so sorry to hear this. I will say thank you for making me aware of this though, I was going to clear all at once instead of several small increments. I just checked. When you click rewards and then go to the bonus page it tells you how much is available to claim, It also has the date it expires clearly on the page. So it is there. Again, sorry.

Bull**** policy IMO. It does say the date on the page, but does not say what it applies too. I just assumed it meant you could try to clear the entire bonus by that date, not that what you had accumulated would be taken. That's ridiculous. Just another cash grab by a petty site with no regard for players.

TY OP for saving me from losing my $$$

Yes, I knew the expiration date was next to the claim button. That's not my issue. I assumed that the money I had unlocked before it expired would be credited or remain claimable, and I don't think it's too crazy to think this.

This has HAppen to me also

Wow! This is an epiphany. I jumped in and immediately snatched my $15 bonus. An email Auto-generated should be sent to players with bonus near expiration.

They should just automatically credit your account when you hit an increment and then send an email informing you of it.

Keep us informed on the conclusion to this as it will show the character of their customer service

Guys remember that if you are on rakeback and claim a bonus it will get deducted from your rake back payment, therefore if you dont claim the bonus it wont be credited automatically even tho you released the requirements

Doesn't the bonus only get taken from your gross rake and not the actual amount of the payment?

So really if you raked 400 and were suppose to get about 104 in rake back but release 100 in bonus you get 78 in rakeback and not just 4 in rakeback. Am I correct in this?

^^ I thought the same thing as you did clutch. I just now went to live support and asked the same question. I spoke with Marcos L. This was the answer I received


WPN_REP could you verify this please.

The formula Is [(Ring Rake + Tournament Fees) * Rakeback Percentage] - (Bonus Earned out)

This is correct, bonuses get deducted from the rake payment, not from the "gross rake"

I did not know this was how bonuses were handled. So essentially, if you're a rakeback player, the bonus does not stack, and is therefore, pointless? It's been a long day, maybe I'm not reading the above correctly.

Yes. You're reading accurately. So fortunately you didn't really lose anything. Assuming you have RB.

Yes, I have rakeback. Does any other site handle bonuses like this? It's not even fair to call it a bonus. Just a waste of time worrying about the damn thing.

So since i have RB i shouldn't worry about doing the reload this month?

No, I've never heard of it being done this way. From what I've seen across other sites is like the example giving in the on the first thread. Where they take away off the gross rake, not what your clearing.

Lol, I was just thinking that same thing.

Seems if your a RB player it's not worth it unless your a losing player and need a couple extra bucks daily instead of once a week.

Okay so good news. I emailed vip@blackchippoker.eu. The department that handles rakeback. It turns out that clearing bonus is still valuable while were on rakeback.

This is the email I sent. I used a previous posters example in my email because it was explained it well.

This is the email i received back

Just wanted to clarify for all rakeback users. Clearing bonus is still valid. Also you should get credit the bonus if you don't click the claim button.

.

Ok, let me clarify a few inquiries here.

Net Rake= player rake+tournament fees-bonuses
Gross Rake= player rake+tournament fees
The formula Is [(Ring Rake + Tournament Fees) - (Bonus Earned out) * Rakeback Percentage]
Example:
Player rake: $70
Tournament Fees: $30
Bonus: $25
Rakeback 27%

(70+30)-(25)*27%: $20.25

So cleared bonuses are deducted from gross revenue and not as stated earlier from the net revenue. Btw the formula should be this:

[(Ring Rake + Tournament Fees) - (Bonus Earned out)]* Rakeback Percentage