The rakeback stopped working for 2.0s around 7/7-7/9. I alerted support and posted in the 2.0 sticky thread.

At various points I PMed two people on the issue: WPN_REP2 (who seemed to deal with all things 2.0) and Winning_TD (the obv go-to man around here). WPN_REP2 didn't respond and Winning_TD took my SN but never got back with me.

More recently I posted in this thread and asked about the rakeback. No response from WPN_REP.

*To be abundantly clear, that's not an attack on those guys by any means, just laying out the timeline and looking to get answers.

Then today, a user posted in the 2.0 sticky thread saying that a customer support rep said SnG 2.0s (and jackpots) don't generate rakeback.

Is that true? Do SnG 2.0s and jackpots no longer generate rakeback?

If not true, can we get a confirmation that there is indeed a bug?

It makes sense that they wouldn't offer rakeback since they're not directly raked.

No no no. No sense. No sense in that at all. I assume it's an ongoing bug, wrapped in misunderstanding and poor communication. (I get what you're saying though, because rake is accounted differently, especially in JPP.) For sure if they're going that route they would announce it.

In regard to 2.0s, the jackpot comes out of the buy-in itself, at a cost to the player, not the rake. The rake is like every other game.


I assume so too. It's just that approaching a few months of not getting confirmation/resolution and then someone posting a reply from customer support that they don't generate rakeback, that was the line. Need an answer.

Update:

At this point it's almost certain they removed the rakeback without announcing it nor putting it anywhere on their site.

On top of that, every inquiry on this forum was ignored.

1.87% ROI hijacked in secrecy.

Greedy decision, pathetic response.

Between this and the registration system periodically stealing buy-ins (LOL at getting a refund), I've been shorted over $100.

Ethics are for losers.

So am I wrong or do jackpots and 2.0 count towards the sit n crush leaderboard? If so then that means a player is earning points which of course means they are paying rake. And if there is rake being paid then there should be rakeback awarded back to the player. Would love to hear a response from wpn

I just got $10 free credit on my ACR account (due to lack of playing ), so maybe I'll play a $2 JPP and a $5 SNG 2.0 to verify for myself the current status of rakeback and Sit&Crush eligibility.

@chopsy

They earn, and you're right. Think about the collective $ that's been sucked out of the player pool with no explanation.

I reached out to WPN_REP, WPN_REP2 and Winning_TD.

Nothing.

My total is about 800 2.0s without a penny in rakeback.

Also, like I said, buy-ins were taken from my account via a registration bug. None were refunded despite the TSA screenings support put me through.

@Max Cut

Thanks, Max. I haven't played in a few weeks but there was no rakeback until that point.

And how about this scenario. Player A is on the 27% flat rb deal and only plays 2.0 games and get nothing. But if there is Player B who is on the vip system? Does this player earn points that they can use towards purchasing rewards/ bonuses? I don't know if this is the case or not but certainly would be screwed up if it was.

@chopsy

Crossed my mind as well.

Most of, if not all, the big Sit & Crush grinders are on the Elite system. They play jackpots. If they weren't earning Elite points on those games, they wouldn't be profitable. Seeing how none of them are complaining, they are probably earning Elite points.

So, yeah, it's screwed up.

Thanks for taking interest in this BTW. The more eyes, the better.

No problem. I personally find the fact they won't respond a bigger issue than the actual problem itself. It just gives off the appearance they have something to hide. It's real simple, if there is a problem such as this just own up to it and get out in front of it. I think most people are understanding enough and will understand and appreciate the acknowledgement.

Bump.

Many thousands of dollars are missing in rakeback.

Siphoned from players without explanation or notice.

Where is the money and why was it taken away?

Ok i have been putting this one off for a while as i was a little confused at what is going on.

Also i wasnt here for a long time.

However, there is a bug which isnt as simple to fix as you may think. Also the amount that gets played there wont be many thousands of missing rakeback.

Now, i will only go via PM but if you send me your username and dates that you feel are missing i will be happy to investigate and get it right. As you can imagine with the upcoming series i dont have loads of time so be specific.

I genuinely appreciate your help, and realize this is an edge case because there aren't many 2.0 grinders and I'm probably in the top 5-10 in total volume. For most people, the rakeback doesn't matter too much.

The thousands of rakeback was an estimation of an average of 50-70 $5 2.0s per day times $0.92 per game in rakeback times x days of missing rakeback. Plus whatever is missing from jackpots, if that's the case.

It doesn't matter though. I'll PM you.

wow... one day i thought i didn't get an unregged tourney fee back... now i'm sure of it.. man this site is a POS.

@FunkyVT

FWIW, the bug I was referring to is 2.0 related and only when registering more than one game and then encountering an error. The way around it is to register one game at a time.

And the problem I had with that particular registration bug wasn't the site as a whole, it was the lack of support afterward.

So if I understand you to make sure I get all of my rb I need to register for one game, wait for it to start and then register for another and so on?

Nah.

There's two bugs.

Bug #1 = no rakeback.

Bug #2 = user registers for multiple games, system deducts buy-ins, a network error pop-ups, system cancels and refunds all but one game leaving user short one buy-in.

Registering for games one-by-one prevents bug #2 only.

Also, this is for 2.0s. Jackpots may or may not be the same way, although I suspect they are.

FWIW, I played 3 on ACR today and received no rakeback, and 1 on BCP which gave rakeback.

Very interesting.

Might change skins.

I felt I should make a post to cleary state how I feel on the situation as SNG 2.0 was originally my proposal to WPN. I don´t feel a need to constantly post on SNG 2.0 as I hardly play them now so I´ll probably leave it at this one post.

I really am hopeful for the longterm of SNG 2.0s. I think they can be a great product. I do worry that these issues also hurt the longterm as some people will never give them a second look once A) The stakes they play no longer run B) They feel neglected C) They feel they have been stolen from.

@Thrash370

It matters when someone of your playing caliber chimes in, so thanks for that.

The games do hold a lot of potential and it sucks to see it wasted. If they ran surveys and iterated changes the games would be hot. That said, I've voiced my displeasure with 2.0 development over and over in the 2.0 thread, so I won't do that here.

Nonetheless, you hit the nail on the head with A, B and C.

In fact, this whole thing with rakeback and scalped buy-ins was frustrating enough for me to stop playing. I went through all the proper channels and was professional. It wasn't until I started getting more provocative this week that I got a response.

Taking into account I'm not the only one in this spot, as evident by a few others in the 2.0 thread, it's not acceptable and definitely hurts the game.

*sigh*

On a more positive note, launching the mobile client will be a win.

Winning_TD resolved my issue.

This thread can be locked if mods see fit.

Discussion can be picked up in the official 2.0 thread.

Hold on for one second. If this was a problem for you then it is a problem for everyone. So does this mean people can play confidently knowing that they will receive rakeback? I think some details need to be shared before this thread can be closed.

TBH, you have a point. The issue in its entirety isn't solved. So perhaps it's better to keep it open, especially if other players pop up.

My line of thinking was just that I was the only one actively seeking the missing rakeback in this thread. Besides you and Max, which was helpful BTW, no one else cared (surprising).

I agree with you more details need to be shared. However, keep in mind I've been perusing this topic for 2+ months. I'm burned out and won't be leading the charge anymore. Also, I'm not sure much else can be done other than seeking payment individually (and as Max may have found, using BlackChip).