Quote:
Originally Posted by pokerafar
How long did it take them to make the switch to rb for you? I talked to support twice and they said its under process and it has been a week. I wonder if the duration takes this long..
It was the next day. I started up a live support chat at 6:30 in the evening, it ended at 7:45, and the following morning at 11 AM my account was credited with retroactive rakeback (and I assume I was switched at that same time, I certainly am right now).
As you can see it was a bit of a long live support, most of the time spent was just me waiting while the agent Eddy R. was reviewing everything. He "sent a request" which I guess means he sent it to another department. Then when I asked about retroactive rakeback, he got his supervisor to review the case and that took about 30 minutes, at which point the supervisor sent the request to "affiliates" and I was told I would receive retroactive rakeback.
I was pretty courteous though towards the end I asked direct questions looking for a straight answer, but nonetheless courteous. That usually goes a long way. Other than that, I recommend going with a live chat as that also seems to get answers and solutions much quicker than e-mail, I doubt anybody is going to contact their supervisor and contact affiliates over an e-mail.