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Problems with Bonus Problems with Bonus

02-25-2016 , 07:50 AM
As you can see, I'm not one to post on 2+2, but I'm getting to a point where I don't know where else to turn. I have a deposit bonus that I've been retiring at a $5-$10 clip a day. For the last 8 days, I haven't received a bonus, and I've contacted support every day with no resolution - it's quite ridiculous.

Since my last bonus credit on 2-17, I have played 168 tournaments for a total rake of $197.42 (not including the little bit of cash I've played). This equates to 1,085.81 APs which would equal $45 in bonus.

If ACR is to ever become the business Phil wants it to be, small issues like this must be not be allowed to linger.

Can someone please help me.

FTHater
02-25-2016 , 01:00 PM
Ok we have checked and your bonus has been updated.
02-25-2016 , 01:42 PM
Hello. I sincerely appreciate your help. I just checked and I see a $5 bonus available to me. However, I haven't received anything over the past 7 days - according to my calculations, you can see them below, the bonus should be $45.
02-25-2016 , 01:52 PM
pls check again

i apologise for the inconvenience
02-25-2016 , 02:10 PM
It's fixed, thank you!!!

      
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