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Old 01-24-2018, 12:08 PM   #201
WPN Rep
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Join Date: Nov 2014
Posts: 754
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by omahoff View Post
I have an issue where my tables randomly freeze and I can not return to action until I close my table and come back I have updated java and flash. Can you offer any help on this issue?
omahoff and others having this issue:

Would you please tell me what time zone you're in and what times you experiences the issue. Also, your screename is helpful. So, if you wish to PM that, that's fine. The more details we can get, the better. Thanks.
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Old 01-24-2018, 06:35 PM   #202
FUJItheFISH
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Re: Player Issues EDIT - PM me!

Client not opening. Stuck on "Checking for new version" screen and ACR homepage timing out as well.
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Old 01-24-2018, 06:43 PM   #203
roskadoo
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Re: Player Issues EDIT - PM me!

Same happening for me as well...
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Old 01-24-2018, 07:05 PM   #204
Mr.Tactical
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Re: Player Issues EDIT - PM me!

I'm having the same issue with client not opening.
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Old 01-24-2018, 07:18 PM   #205
stew.robinson
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Posts: 274
Re: Player Issues EDIT - PM me!

Same here
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Old 01-24-2018, 08:26 PM   #206
GAboy87
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Join Date: Jan 2007
Location: Alabama
Posts: 23
Re: Player Issues EDIT - PM me!

Yes I am having same problem was just kicked off ACR in 2 mtts at 617pm cst
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Old 01-24-2018, 08:41 PM   #207
7yearsIn3bet
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Re: Player Issues EDIT - PM me!

What is refund policy for canceled tournaments that we were playing? Do we have to send email or we get automatically refunded?
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Old 01-25-2018, 02:32 PM   #208
Winning_TD
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Re: Player Issues EDIT - PM me!

T&C's
https://www.americascardroom.eu/onli...to-play/rules/

everything is automated
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Old 01-25-2018, 02:45 PM   #209
MarkDube
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Re: Player Issues EDIT - PM me!

Can not bring up "Financial History" to see deposits/withdrawals. No matter what date range, always get this error.

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Old 01-25-2018, 04:26 PM   #210
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by MarkDube View Post
Can not bring up "Financial History" to see deposits/withdrawals. No matter what date range, always get this error.

Can you please try again?
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Old 01-25-2018, 06:20 PM   #211
MarkDube
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by WPN Rep View Post
Can you please try again?
still getting same error. (did receive my btc in the meantime though)
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Old 02-03-2018, 05:54 AM   #212
alberthofmann
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Join Date: Nov 2016
Posts: 87
Re: Player Issues EDIT - PM me!

Rakeback is not correct for me today/this week?! Or did i miss something, and if you satellite into a tournament, you wont get rakeback for that tournamend you qualified for?

anyone else with these problems?
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Old 02-07-2018, 07:04 PM   #213
whitemares
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Join Date: Nov 2014
Posts: 3,074
Re: Player Issues EDIT - PM me!

I noticed a possible issue with the live support function that allows users to receive a copy of the chat log via email. After my most recent chat with customer support yesterday, I clicked on the button and received a confirmation that the chat log was sent to my email, but I did not receive any email from ACR (not in my spam folder either).
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Old 02-08-2018, 04:08 AM   #214
john908
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Join Date: Feb 2018
Posts: 5
Re: Player Issues EDIT - PM me!

https://imageshack.com/i/pnYxL9dHp

Hello, I'm a nl25 6max poker player. I just found this bots in winning poker netwok that play in my level. I don't Know if the bots are playing in other levels. They are good bots and all of them play the same way.
I hope that winning poker can fix this problem.

The nicks of the bots are: Beautyh1ps, K1ngBradley, haba_haba, btwiwin,
wahtEvvER, Mumintroll, Farmboy11, lablador1010, urmiine, bigant33, PersonaGrata2016, jackofALL11, procustean, GorgeoLexi, Godbadugly.

Others that I no have a lot of hands but I know they are bots for the: Bet
missed last action on flop. The nicks are: Beav1s, SassyLaura, 4everdrunk.
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Old 02-12-2018, 01:51 PM   #215
cmitch
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Join Date: Oct 2004
Posts: 509
Re: Player Issues EDIT - PM me!

Is there somewhere in the T&C that states sportsbook rake doesn't count towards 10% rake through requirement? I deposited some BTC on Saturday specifically to bet on UFC fights. I bet through close to twice the amount that I deposited. I went to cash out and my withdrawal was cancelled for the reason below. Should I find another sportsbook?

Your recent cash out request in the amount of $xx USD has been canceled and the funds returned to your DigitalExchange account.

Reason (s):
Be kindly advised that your withdrawal is based on a recent deposit. Funds deposited are meant for you to fund your account in order to access the games we offer. You can cash out any earnings coming from our games but you must generate at least 10% of rake revenue over the amount deposited to be eligible for a payout.

I'm confused - isn't the sportsbook part of your site? Aren't those part of the games that you offer?
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Old 02-15-2018, 11:38 PM   #216
Double Down
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Join Date: Oct 2003
Location: Studio City, CA
Posts: 2,482
Re: Player Issues EDIT - PM me!

Having a major technical issue. I tried to login today, and when the loading screen finished, the following message was displayed:

"AmericasCardroom.exe- bad Image

C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I uninstalled the software and re-downloaded. The software opened this time without issue, and I played for a couple hours. Then I closed the client, and decided to try opening it again just to make sure that the problem was gone. And sure enough, I encountered the same exact issue.

I spoke with customer support, who obviously had no knowledge to offer about this specific file other than to say that it could be that my computer has a virus, and they suggested running CCleaner, and then uninstalling and reinstalling the software. I did that just now, and the same thing happened. I was able to log in, but then after closing the client, could not reopen, and the same error message appeared. HELP!!!!

One more thing: both times today that I downloaded the software and installed it, it took over two hours from clicking install to the client opening.

There is nothing wrong with my computer, and I haven't even used it the past couple of days. So nothing has been changed, or downloaded, etc. It is my understanding that there was a software update on Tuesday night. Could it be that there is some kind of bug in the update that is making this happen?
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Old 02-15-2018, 11:49 PM   #217
allin1972
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Join Date: Jan 2012
Posts: 91
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Double Down View Post
Having a major technical issue. I tried to login today, and when the loading screen finished, the following message was displayed:

"AmericasCardroom.exe- bad Image

C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I uninstalled the software and re-downloaded. The software opened this time without issue, and I played for a couple hours. Then I closed the client, and decided to try opening it again just to make sure that the problem was gone. And sure enough, I encountered the same exact issue.

I spoke with customer support, who obviously had no knowledge to offer about this specific file other than to say that it could be that my computer has a virus, and they suggested running CCleaner, and then uninstalling and reinstalling the software. I did that just now, and the same thing happened. I was able to log in, but then after closing the client, could not reopen, and the same error message appeared. HELP!!!!

One more thing: both times today that I downloaded the software and installed it, it took over two hours from clicking install to the client opening.

There is nothing wrong with my computer, and I haven't even used it the past couple of days. So nothing has been changed, or downloaded, etc. It is my understanding that there was a software update on Tuesday night. Could it be that there is some kind of bug in the update that is making this happen?
+1
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Old 02-16-2018, 12:26 PM   #218
nmate2oo2
newbie
 
Join Date: Jul 2008
Posts: 24
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Double Down View Post
Having a major technical issue. I tried to login today, and when the loading screen finished, the following message was displayed:

"AmericasCardroom.exe- bad Image

C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I uninstalled the software and re-downloaded. The software opened this time without issue, and I played for a couple hours. Then I closed the client, and decided to try opening it again just to make sure that the problem was gone. And sure enough, I encountered the same exact issue.

I spoke with customer support, who obviously had no knowledge to offer about this specific file other than to say that it could be that my computer has a virus, and they suggested running CCleaner, and then uninstalling and reinstalling the software. I did that just now, and the same thing happened. I was able to log in, but then after closing the client, could not reopen, and the same error message appeared. HELP!!!!

One more thing: both times today that I downloaded the software and installed it, it took over two hours from clicking install to the client opening.

There is nothing wrong with my computer, and I haven't even used it the past couple of days. So nothing has been changed, or downloaded, etc. It is my understanding that there was a software update on Tuesday night. Could it be that there is some kind of bug in the update that is making this happen?
same. i uninstalled, rebooted, reinstalled, same error.
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Old 02-18-2018, 12:56 PM   #219
Jspencer21
newbie
 
Join Date: Jan 2018
Location: Columbus Ohio
Posts: 15
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Double Down View Post
Having a major technical issue. I tried to login today, and when the loading screen finished, the following message was displayed:

"AmericasCardroom.exe- bad Image

C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

I uninstalled the software and re-downloaded. The software opened this time without issue, and I played for a couple hours. Then I closed the client, and decided to try opening it again just to make sure that the problem was gone. And sure enough, I encountered the same exact issue.

I spoke with customer support, who obviously had no knowledge to offer about this specific file other than to say that it could be that my computer has a virus, and they suggested running CCleaner, and then uninstalling and reinstalling the software. I did that just now, and the same thing happened. I was able to log in, but then after closing the client, could not reopen, and the same error message appeared. HELP!!!!

One more thing: both times today that I downloaded the software and installed it, it took over two hours from clicking install to the client opening.

There is nothing wrong with my computer, and I haven't even used it the past couple of days. So nothing has been changed, or downloaded, etc. It is my understanding that there was a software update on Tuesday night. Could it be that there is some kind of bug in the update that is making this happen?
Same here. I played last night and everything was fine. Turned my computer off and restarted this morning to find the above message.
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Old 02-19-2018, 10:05 PM   #220
HundredsOfStuff
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Posts: 2,126
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by MarkDube View Post
Can not bring up "Financial History" to see deposits/withdrawals. No matter what date range, always get this error.

I am having the same problem, except I am on BCP and the message says "504 gateway timeout" rather than "the data cannot be displayed".
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Old 02-23-2018, 11:44 AM   #221
JeffBezos
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Join Date: Feb 2018
Posts: 2
Re: Player Issues EDIT - PM me!

I made my first deposit on Truepoker yesterday and my deposit bonus isn't showing up.

Nickname: CowboyBluffer
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Old 02-23-2018, 12:02 PM   #222
JeffBezos
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Join Date: Feb 2018
Posts: 2
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by JeffBezos View Post
I made my first deposit on Truepoker yesterday and my deposit bonus isn't showing up.

Nickname: CowboyBluffer
NVM it's been fixed.
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