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Old 08-16-2017, 07:34 AM   #126
KindFLop
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Join Date: Aug 2017
Posts: 32
Re: Player Issues EDIT - PM me!

I play mostly on wpn and Sometimes I play on GG poker but mostly I just invest on GG poker

GG poker has a Tournament Staking feature is uniquely integrated into the poker client

Would WPN ever consider adding a feature like this?
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Old 08-20-2017, 12:50 AM   #127
shutdown
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Re: Player Issues EDIT - PM me!

100bb .10/.25 plo cash tables aren't spawning, table name "Emere"

i pm'd winning_td about it, just posting here incase someone else can help :]
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Old 08-23-2017, 02:36 PM   #128
zoogenhiem
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Re: Player Issues EDIT - PM me!

Shoutout to Winning_TD for very quickly compensating me after a software glitch made me blind out of some SNGs last night and for honoring a compensation promise he'd made a long time ago for a glitch I had a year ago that I never got around to using. Winning_TD, your prompt, courteous, and helpful support is a big reason I play on ACR! (<--- show this to your boss )
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Old 08-24-2017, 12:17 PM   #129
igotnext
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Re: Player Issues EDIT - PM me!

Is there another form of rb available on ACR or are the points considered our rb
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Old 08-24-2017, 12:26 PM   #130
Iceball
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by igotnext View Post
Is there another form of rb available on ACR or are the points considered our rb
It sounds like you're in the Elite program right now. There is also a 27% rakeback option, where the money is deposited directly into your account. Somewhere on this forum there is a chart comparing the two options, since Elite can be better for players who rake a lot each month.
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Old 08-24-2017, 07:42 PM   #131
igotnext
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Iceball View Post
It sounds like you're in the Elite program right now. There is also a 27% rakeback option, where the money is deposited directly into your account. Somewhere on this forum there is a chart comparing the two options, since Elite can be better for players who rake a lot each month.
Thank you. I play mid to high stakes and not a lot of hands. I gather that for a player like me there isn't much of a difference?
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Old 08-24-2017, 11:02 PM   #132
Iceball
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by igotnext View Post
Thank you. I play mid to high stakes and not a lot of hands. I gather that for a player like me there isn't much of a difference?
I did some searching and found this chart which shows your benefits at various levels of rake/year. I also found this thread where people discussed the differences between rakeback and VIP/Elite, and this page explaining when a player should pick one option or the other (it's a link to an affiliate's page, but the information seems good). I hope these can help you make the decision. You can only switch programs once, so make sure to research your options before changing programs.

Last edited by Iceball; 08-24-2017 at 11:05 PM. Reason: clarification
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Old 08-25-2017, 12:36 AM   #133
zoogenhiem
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Re: Player Issues EDIT - PM me!

If you switch once, can you switch back once, or once you switch you're locked in forever?
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Old 08-25-2017, 09:36 AM   #134
igotnext
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Iceball View Post
I did some searching and found this chart which shows your benefits at various levels of rake/year. I also found this thread where people discussed the differences between rakeback and VIP/Elite, and this page explaining when a player should pick one option or the other (it's a link to an affiliate's page, but the information seems good). I hope these can help you make the decision. You can only switch programs once, so make sure to research your options before changing programs.
thanks a lot.
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Old 08-25-2017, 12:39 PM   #135
Iceball
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by zoogenhiem View Post
If you switch once, can you switch back once, or once you switch you're locked in forever?
You can switch programs only once, and you cannot switch back. So you're locked in forever once you switch.
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Old 08-25-2017, 06:13 PM   #136
crazylily
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Re: Player Issues EDIT - PM me!

My first day playing on the site and I just got hacked. Somehow someone was able to access my account and p2p transfer to some account I have no idea who it is.

I can't pm you for some reason
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Old 08-25-2017, 07:01 PM   #137
chopsy2
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Re: Player Issues EDIT - PM me!

Ok
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Old 08-25-2017, 07:05 PM   #138
Winning_TD
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by crazylily View Post
My first day playing on the site and I just got hacked. Somehow someone was able to access my account and p2p transfer to some account I have no idea who it is.

I can't pm you for some reason
Your going to have to elaborate on this
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Old 08-25-2017, 07:11 PM   #139
crazylily
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Re: Player Issues EDIT - PM me!

Sure.

I deposited $300 on the 23rd, played for the first time today at 1pm CT until 3pm with an ending balance of $291

Logged back on at 4:15pm to find $1 in my account and a player to player transfer of $290 to an account named KingKos6 around 3:30pm.

I have no idea who that is or even how to make a p2p transfer. I wasn't even home at that time and neither was anyone else.

My only suspicion is have set up rakeback with RakeMeBack.com

Other than that nobody even knows I started playing poker.
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Old 08-25-2017, 07:12 PM   #140
Winning_TD
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Re: Player Issues EDIT - PM me!

ok i need your nickname for me to check
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Old 08-25-2017, 07:17 PM   #141
Winning_TD
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Re: Player Issues EDIT - PM me!

Ok i found it.. We are investigating

Accounts closed until investigation completed.
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Old 08-25-2017, 07:18 PM   #142
crazylily
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Re: Player Issues EDIT - PM me!

Thank you!
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Old 08-25-2017, 07:23 PM   #143
crazylily
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Re: Player Issues EDIT - PM me!

Have you closed the account the transfer was sent to as well?
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Old 08-25-2017, 10:29 PM   #144
chopsy2
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by crazylily View Post
Have you closed the account the transfer was sent to as well?
Why not just ask your buddy?
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Old 08-25-2017, 11:28 PM   #145
crazylily
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Re: Player Issues EDIT - PM me!

I'm aware of what it looks like, thanks for the input.
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Old 08-29-2017, 08:04 PM   #146
crazylily
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Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by Winning_TD View Post
Ok i found it.. We are investigating

Accounts closed until investigation completed.
Thank you to your team for getting this resolved. I'm not sure how someone was able log into my account and make a transfer but i'm glad you were able to fix this.
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Old 09-01-2017, 01:43 PM   #147
paul denino
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Posts: 2
Re: Player Issues EDIT - PM me!

I created an account on True Poker and noticed that my birthday is off by 1 day. I tried contacting support and after 30mins of no response I gave up. Is there any way you can help me with this?
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Old 09-02-2017, 01:38 PM   #148
Thrash370
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Posts: 1,026
Re: Player Issues EDIT - PM me!

Winning_TD is on holiday so expect responses to be delayed for a while
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Old 09-14-2017, 09:47 PM   #149
FreakDaddy
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Join Date: Jan 2005
Location: Making great poker HUDs
Posts: 9,420
Re: Player Issues EDIT - PM me!

Quote:
Originally Posted by crazylily View Post
Sure.

I deposited $300 on the 23rd, played for the first time today at 1pm CT until 3pm with an ending balance of $291

Logged back on at 4:15pm to find $1 in my account and a player to player transfer of $290 to an account named KingKos6 around 3:30pm.

I have no idea who that is or even how to make a p2p transfer. I wasn't even home at that time and neither was anyone else.

My only suspicion is have set up rakeback with RakeMeBack.com

Other than that nobody even knows I started playing poker.
Have you had anyone from rakemeback get back to you, or have you tried to contact them?
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