I really enjoy playing ACR but few issues have come up.
1.) Made a deposit for $25 which was initially blocked by BOA for fraud prevention, it failed in the cashier. When I validated the purchase by text with BOA, the charge went through and cleared on my BOA account few days later. Contacted support multiple times, sent a screen shot of my bank statement of all charges from that day, did not get response for 3 days contacted multiple times and it seemed each time I had to explain from the start as if they never saw the ticket they didn't even seem to know the right amount talking about a $30 deposit. Got tired of explaining and did not seem to be getting anywhere.
2.) I often make deposits of 25-200$, for each transaction. I have payed very high fees for every transaction, usually for example for a $25 deposit I'll get charged 26.84, then an additional $1-3 in a separate charge for each deposit. I'd estimate I've paid an extra $120 on $1000 in deposits so far.
I have the confirmation numbers for the deposit on the day I was charged an did not receive them, i sent to CSR and put on my ticket. I don't think they even cross checked them against my deposits, they just told me quickly that my deposit for 30$ went through (it was $25) and then that my deposit for $25 went through, or failed was not charged. I had a successful deposit for $25 that day, and then one failed which went through on my end after validation. I contacted CS immediately after and they told me to wait till cleared which I did, then it became very hard to get my money even though I sent them all confirmation numbers for that day.
You can also see the additional fees and over charges here.
Sorry Winning I don't have PM yet, if you can help me that be great
ACR user: docsuesszuesz
Last edited by doczensoosed; 04-13-2017 at 08:10 PM.