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Player Issues EDIT - PM me!

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08-16-2017 , 07:34 AM

#126

KindFLop

enthusiast

Join Date: Aug 2017 Posts: 96

I play mostly on wpn and Sometimes I play on GG poker but mostly I just invest on GG poker

GG poker has a Tournament Staking feature is uniquely integrated into the poker client

Would WPN ever consider adding a feature like this?

08-20-2017 , 12:50 AM

#127

shutdown

adept

Join Date: Sep 2014 Posts: 1,028

100bb .10/.25 plo cash tables aren't spawning, table name "Emere"

i pm'd winning_td about it, just posting here incase someone else can help :]

08-23-2017 , 02:36 PM

#128

zoogenhiem

old hand

Join Date: May 2016 Posts: 1,632

Shoutout to Winning_TD for very quickly compensating me after a software glitch made me blind out of some SNGs last night and for honoring a compensation promise he'd made a long time ago for a glitch I had a year ago that I never got around to using. Winning_TD, your prompt, courteous, and helpful support is a big reason I play on ACR! (<--- show this to your boss

)

08-24-2017 , 12:17 PM

#129

igotnext

centurion

Join Date: Jul 2017 Posts: 105

Is there another form of rb available on ACR or are the points considered our rb

08-24-2017 , 12:26 PM

#130

Iceball

newbie

Join Date: Mar 2017 Posts: 35

Quote:

Originally Posted by igotnext

Is there another form of rb available on ACR or are the points considered our rb

It sounds like you're in the Elite program right now. There is also a 27% rakeback option, where the money is deposited directly into your account. Somewhere on this forum there is a chart comparing the two options, since Elite can be better for players who rake a lot each month.

08-24-2017 , 07:42 PM

#131

igotnext

centurion

Join Date: Jul 2017 Posts: 105

Quote:

Originally Posted by Iceball

Thank you. I play mid to high stakes and not a lot of hands. I gather that for a player like me there isn't much of a difference?

08-24-2017 , 11:02 PM

#132

Iceball

newbie

Join Date: Mar 2017 Posts: 35

Quote:

Originally Posted by igotnext

Thank you. I play mid to high stakes and not a lot of hands. I gather that for a player like me there isn't much of a difference?

I did some searching and found this chart which shows your benefits at various levels of rake/year. I also found this thread where people discussed the differences between rakeback and VIP/Elite, and this page explaining when a player should pick one option or the other (it's a link to an affiliate's page, but the information seems good). I hope these can help you make the decision. You can only switch programs once, so make sure to research your options before changing programs.

Last edited by Iceball; 08-24-2017 at 11:05 PM. Reason: clarification

08-25-2017 , 12:36 AM

#133

zoogenhiem

old hand

Join Date: May 2016 Posts: 1,632

If you switch once, can you switch back once, or once you switch you're locked in forever?

08-25-2017 , 09:36 AM

#134

igotnext

centurion

Join Date: Jul 2017 Posts: 105

Quote:

Originally Posted by Iceball

thanks a lot.

08-25-2017 , 12:39 PM

#135

Iceball

newbie

Join Date: Mar 2017 Posts: 35

Quote:

Originally Posted by zoogenhiem

If you switch once, can you switch back once, or once you switch you're locked in forever?

You can switch programs only once, and you cannot switch back. So you're locked in forever once you switch.

08-25-2017 , 06:13 PM

#136

crazylily

stranger

Join Date: Aug 2017 Posts: 7

My first day playing on the site and I just got hacked. Somehow someone was able to access my account and p2p transfer to some account I have no idea who it is.

I can't pm you for some reason

08-25-2017 , 07:01 PM

#137

chopsy2

banned

Join Date: Mar 2013 Posts: 1,139

08-25-2017 , 07:05 PM

#138

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Quote:

Originally Posted by crazylily

My first day playing on the site and I just got hacked. Somehow someone was able to access my account and p2p transfer to some account I have no idea who it is.

I can't pm you for some reason

Your going to have to elaborate on this

08-25-2017 , 07:11 PM

#139

crazylily

stranger

Join Date: Aug 2017 Posts: 7

Sure.

I deposited $300 on the 23rd, played for the first time today at 1pm CT until 3pm with an ending balance of $291

Logged back on at 4:15pm to find $1 in my account and a player to player transfer of $290 to an account named KingKos6 around 3:30pm.

I have no idea who that is or even how to make a p2p transfer. I wasn't even home at that time and neither was anyone else.

My only suspicion is have set up rakeback with RakeMeBack.com

Other than that nobody even knows I started playing poker.

08-25-2017 , 07:12 PM

#140

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

ok i need your nickname for me to check

08-25-2017 , 07:17 PM

#141

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Ok i found it.. We are investigating

Accounts closed until investigation completed.

08-25-2017 , 07:18 PM

#142

crazylily

stranger

Join Date: Aug 2017 Posts: 7

Thank you!

08-25-2017 , 07:23 PM

#143

crazylily

stranger

Join Date: Aug 2017 Posts: 7

Have you closed the account the transfer was sent to as well?

08-25-2017 , 10:29 PM

#144

chopsy2

banned

Join Date: Mar 2013 Posts: 1,139

Quote:

Originally Posted by crazylily

Have you closed the account the transfer was sent to as well?

Why not just ask your buddy?

08-25-2017 , 11:28 PM

#145

crazylily

stranger

Join Date: Aug 2017 Posts: 7

I'm aware of what it looks like, thanks for the input.

08-29-2017 , 08:04 PM

#146

crazylily

stranger

Join Date: Aug 2017 Posts: 7

Quote:

Originally Posted by Winning_TD

Ok i found it.. We are investigating

Accounts closed until investigation completed.

Thank you to your team for getting this resolved. I'm not sure how someone was able log into my account and make a transfer but i'm glad you were able to fix this.

09-01-2017 , 01:43 PM

#147

paul denino

stranger

Join Date: Aug 2017 Posts: 2

I created an account on True Poker and noticed that my birthday is off by 1 day. I tried contacting support and after 30mins of no response I gave up. Is there any way you can help me with this?

09-02-2017 , 01:38 PM

#148

Thrash370

See my staking thread

Join Date: Apr 2009 Posts: 1,195

Winning_TD is on holiday so expect responses to be delayed for a while

09-14-2017 , 09:47 PM

#149

FreakDaddy

Carpal \'Tunnel

Join Date: Jan 2005 Posts: 17,968

Quote:

Originally Posted by crazylily

Have you had anyone from rakemeback get back to you, or have you tried to contact them?

09-26-2017 , 02:50 PM

#150

AidsCancer

stranger

Join Date: Sep 2017 Posts: 2

Quote:

Originally Posted by Winning_TD

I am going to make this thread to try and make life easier.

If you have a cashout issue or what ever issue it may be.

You will find if you PM me your issue instead of making a thread i will help you ASAP. I dont look at every thread all the time but PM's i do.

When you file a complaint it will help a great deal if you let me know your nickname or username on the site otherwise it is going backwards and forwards.

Also be very clear in the issue and try and give dates and times if its certain hands or Tourney id's

I cant help with everything but i certainly do try!

My twoplustwo account is new so I cannot use the pm function just yet.

I'm wondering if my ACR account is brand new and I've never deposited or played can I get assigned or switch accounts to an affiliate?

Also more importantly I'm wondering if for my first deposit I get a p2p transfer can that count for my deposit bonus?

Thanks

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