Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Notices

Winning Poker Network Sponsored Support forum for AmericasCardroom, BlackChip Poker, and Truepoker.

Reply
 
Thread Tools Display Modes
Old 08-29-2017, 02:16 PM   #26
Winning_TD
veteran
 
Join Date: Mar 2012
Posts: 2,050
Re: OSS3 Reload Bonus

You have to contact customer service for this guys.

If you feel it is wrong explain to them and then they will send it over to the Dev guys to investigate.
Winning_TD is offline   Reply With Quote
Old 08-29-2017, 07:45 PM   #27
a dewd
adept
 
a dewd's Avatar
 
Join Date: May 2016
Location: west of the easternmost pt up north
Posts: 814
Re: OSS3 Reload Bonus

Quote:
Originally Posted by RAHZero View Post
Judging from this thread, it seems like this is a pretty common issue where our bonus numbers are not reflecting all of the MTTs that we've played. I'm having the same issue on my account with the first deposit bonus where the vast majority of the rake I've paid in MTT fees has not been counted towards clearing my bonus.
I sent them screen shots of the counter not changing for days and their reply was that their records reflect it is all correct. They are completely useless on the phone and being in a safe haven, there is no penalty for advertising one thing and not delivering on it.

I'm not a WPN hater, it is my favorite place to play. It has been nothing but a royal pain in the ass for the last 5 weeks. I get moved to a new table, the buttons are missing. The extra time clock winds down waiting for me to respond. Other times the buttons are there but none are live. I have to reboot the computer several times to get the system to re-open after it crashes. They don't pay any attention to the log reports it seems. Finally, the bonus meter doesn't move sometimes for days.

Like I said, its my favorite place to play, but it can really be painful at times.
a dewd is offline   Reply With Quote
Old 08-29-2017, 09:22 PM   #28
bdluss
enthusiast
 
Join Date: Dec 2009
Posts: 92
Re: OSS3 Reload Bonus

Quote:
Originally Posted by Winning_TD View Post
Im not going to lie here. I am slightly confused as to what is crooked here
Are you serious? Your site explains how AP points can be earned. After getting the bonus I notice I am barely earning any points. I spend 90 minutes on chat with support with them explaining that MTT do not count for bonus even though your site says they do and you don't see that as crooked? Get the f out of here.
bdluss is offline   Reply With Quote
Old 08-30-2017, 01:03 PM   #29
Winning_TD
veteran
 
Join Date: Mar 2012
Posts: 2,050
Re: OSS3 Reload Bonus

Quote:
Originally Posted by bdluss View Post
Are you serious? Your site explains how AP points can be earned. After getting the bonus I notice I am barely earning any points. I spend 90 minutes on chat with support with them explaining that MTT do not count for bonus even though your site says they do and you don't see that as crooked? Get the f out of here.

MTT does count.. if there is a bug which im now hearing about it doesnt make it crooked or shady or any other word you want to use.

Telling me to get the f out of here has now just lost any help i would give you. Send an email to cs.

Anyone else send me usernames via PM and i will help.
Winning_TD is offline   Reply With Quote
Old 08-30-2017, 02:54 PM   #30
RussianBlue
newbie
 
Join Date: Jul 2017
Posts: 29
Re: OSS3 Reload Bonus

Maybe if you have rakeback active then the bonus doesn't fulfill as quickly
RussianBlue is offline   Reply With Quote
Old 08-31-2017, 09:34 PM   #31
cmitch
grinder
 
Join Date: Oct 2004
Posts: 505
Re: OSS3 Reload Bonus

Support credited the tourneys to my bonus today. It took a little while, but they got it corrected.

If anyone else is having the same problem, I suggest contacting support and asking them to compare tourney log vs. credited bonus - should be pretty clear when they do that.
cmitch is offline   Reply With Quote
Old 09-01-2017, 08:01 AM   #32
bdluss
enthusiast
 
Join Date: Dec 2009
Posts: 92
Re: OSS3 Reload Bonus

Quote:
Originally Posted by Winning_TD View Post
MTT does count.. if there is a bug which im now hearing about it doesnt make it crooked or shady or any other word you want to use.

Telling me to get the f out of here has now just lost any help i would give you. Send an email to cs.

Anyone else send me usernames via PM and i will help.
Like your help would matter. You have a whole thread for weeks but you claim you are just hearing about it on, how the bonus is not working properly. I gave you a chat log showing how inept your support is and how they aren't either following the terms of the bonus or are so clueless as to how it works. You may not agree with me that this is crooked, however you are dismissive of what I and others have said about this bonus. I know you work for wpn so you can't publicly say much that is negative but when it's obvious that a site is screwing up don't sit here and act like all is fine and be belittling of people who are frustrated when they are being lied to.
bdluss is offline   Reply With Quote
Old 09-01-2017, 01:29 PM   #33
WiCane
old hand
 
Join Date: Jul 2007
Posts: 1,555
Re: OSS3 Reload Bonus

So is there a reload bonus currently?
WiCane is offline   Reply With Quote
Old 09-02-2017, 05:44 PM   #34
borg23
Carpal \'Tunnel
 
Join Date: Nov 2012
Posts: 7,091
Re: OSS3 Reload Bonus

i emailed their customer service because my bonus wasn't tracking properly since the reload started and a few days later they gave me what was owed and it now seems to be tracking correctly.
borg23 is offline   Reply With Quote
Old 09-03-2017, 09:08 PM   #35
p2 dog, p2
Carpal \'Tunnel
 
Join Date: Jun 2012
Posts: 6,854
Re: OSS3 Reload Bonus

it's funny that we have to bring it to their attention though. How many people's bonuses are probably not crediting properly and they don't know it? Is True doing it on purpose? Why, after pointing out the fact to CS that it isn't correctly tracking, does it then suddenly start to track properly?
p2 dog, p2 is offline   Reply With Quote
Old 09-03-2017, 09:29 PM   #36
a dewd
adept
 
a dewd's Avatar
 
Join Date: May 2016
Location: west of the easternmost pt up north
Posts: 814
Re: OSS3 Reload Bonus

I don't think for a second it's done on purpose. I do think there are too many glitches that cause a myriad of problems. It's happened with the SnC race, too.

Sent from my SM-G950U using Tapatalk
a dewd is offline   Reply With Quote
Old 09-04-2017, 04:02 AM   #37
borg23
Carpal \'Tunnel
 
Join Date: Nov 2012
Posts: 7,091
Re: OSS3 Reload Bonus

i emailed them and a few days later got credit with 125 dollars in missing bonus money
borg23 is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 02:04 AM.


Powered by vBulletin®
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright © 2008-2017, Two Plus Two Interactive
 
Poker Players - Streaming Live Online