UPDATE
I have been unable to play poker over the past few months because of the hell I have been going through with Winning Poker Network. To all of you drawing conclusions and calling me a douche bag although you have never even spoken to me, read on to hear the truth.
TIMELINE
Early January:
I make an account on America's Cardroom and deposit $100. Throughout the month I deposit another $200.
January 23:
I wake up to find my account cleared out. I contact support but do not receive a response. I later find out that this is how the chain of events unfolded:
In light of the Target credit card scandal, the Barclay's card recognized the initial $100 deposit I made as a suspected fraudulent charge. I was sent a text stating that I had been charged $101.13 by a housing company based in Malaysia and to text back "YES" if I would like to dispute this suspected fraudulent charge.
Being at work, I simply texted back "YES" because I knew for a fact that I had not sent $100 to a housing company based on Malaysia.
A few days later, I login to find my America's Cardroom account cleaned out. I find out eventually through support that I charged-back the $100 initial deposit I made. I was then told I would be refunded the $100 deposited from the Barclay's card and the $200 deposited from a Chase Visa card. Once I have been refunded the $300, I am supposed to redeposit using Western Union.
January 23 - March 30:
It's been over two months and I have not yet received my refund from America's Cardroom. I have sent over 16 emails to their support and made numerous calls to Chase and it's the same story every time. America's Cardroom claims that they have made the refund and that I have to wait still (two months later) and Chase claims America's Cardroom has not even attempted to initiate a refund.
Here is a look at the email thread I have had with their support:
And here is a look at the most recent email I have received from their support:
Summary
I have provided their support with bank statements to prove I have not yet been refunded for these transactions and I'm still awaiting my refund over two months later.
Working with Winning Poker Network support has literally been a living hell on earth. What the **** am I supposed to do now?
Last edited by EasierForest; 03-30-2014 at 04:27 PM.