This is my first post here. I felt compelled to share an experience I had on ACR because I was not able to get any answer from ACR about the issue.

A few weeks ago, while playing $2/$4 Omaha, I encountered a hand where the player's balance changed to $42,949,672.95 after going all in against me in a $341 pot. The "player" then hit a miracle on the river to win the pot.

I'm not posting this because of sour grapes over losing a $341 pot on the river - anyone who has played poker knows that it's bound to happen. The reason I am posting this is because I have reason to believe that this account is a House account of some sort.

The cash balance displayed is such a large dollar amount and is way too random to just be some kind of glitch. In my opinion, it seems like once the player went all in, the balance reverted back to an internal balance of some sort.

I tried calling ACR and all I got was hostility over the issue, which makes me think that something isn't right even more.

Here is the video of the hand. If this is indeed going on, we all deserve to know.


https://youtu.be/qgHctymoPpc

Thanks for sharing. I was considering making a small deposit on this site but the sketchiness factor was already setting off alarm bells in my head. Think I'm just going to stick to live poker.

No problem. It's nice to be able to play at home and to be able to pick our stakes, but it's unfortunate that some of these places can't be trusted.

Trying to find a good source for you to explain it in less technical terms but this number was probably just displayed due to a software glitch. 4294967295 is the highest number that can be stored in a 32bit variable and the largest memory address for CPUs using a 32-bit address bus.
https://en.m.wikipedia.org/wiki/4,294,967,295

I don't play on ACR and have no reason to defend them but I doubt this was a "house account" barring any other evidence.

The odds that site casually has 40 millsky sitting in a "house account" is 0% give or take 0%. Weird visual bug at most, but an amusing overreaction.

This is the result of Phil trying to edit and "fix" the software code by himself instead of hiring someone. LOL software is way too buggy to be #1 in USA!

If this was indeed a glitch, I find it strange/very unprofessional that the customer service reps were as angry about my issue as they were.

No real explanation, no type of apology or solution to the situation, just telling me I'm making things up and "twisting" things around.

The whole situation stinks to high heaven to me.

At best, it's horrible software and even worse customer service. At worst, it's something much more serious.

Either way, I wanted to share my experience. Make of it what you will.

To be fair, the customer service people probably had no idea what you were talking about. Its not like if something shady was going on with a supposed superuser/house account that they would ever be in the know about it.

I didn't even accuse them of anything. I told them what happened and said that it makes me question the authenticity of the site.

I know that a customer service rep might not know what the deal is, but at the very least they should be able to understand that if something like this happens right as a Player loses a $340 pot on the river, it would make anyone feel uneasy.

They need to own up for these types of things or they're going to lose players.

After not getting any kind of resolution to this thing, I know damn well I'm not messing around with big money on there anymore.

If they don't know how it happened, and nobody has ever reported it before, why would they even believe you? Chuckled seemed to explain this thing perfectly. There's 0 reason that an account would have 42mil in it, and the fact that "4294967295 is the highest number that can be stored in a 32bit variable and the largest memory address for CPUs using a 32-bit address bus", makes it readily apparent that it's some sort of bug. I understand the assumption, I'd be suspicious too if I saw that happen, but ultimately Chuckled explained this perfectly, and it's the most logical explanation possible.

I sent them a screenshot of the hand.

The explanation does make sense. The glitch happening just as it did is still suspect to me.

What makes it the most sketchy to me is how customer service reacted. They were going at me like I'm the one who did something wrong, and I didn't accuse them of anything. Just was looking for a valid explanation and a fair solution.

If all I did was point out a glitch, they should be thanking me, not accusing me of things.

Basically he is mad he lost the pot.

This happened weeks ago man. It's not like I'm going homeless over a couple hundred bucks.

ACR just needs to come up with a solution to these issues and learn how to treat its players a little better.

If some glitch were to happen with a card shuffler or slot machine in real life just as a player lost money, that player would receive an apology, an explanation, and probably comps.

The way these people reacted was like I did something wrong, which led me to have more reason to believe they did something wrong and for me to feel cheated.

If you can't see that, you must work for them.

Yeah, everyone who disagrees with you is in on it, that makes as much sense as believing that they are holding over 40 million in a "house account."

You saw a glitch. Report the glitch. That's it. The paranoid worlds you created after this with accusations of house accounts and base level service people not understanding this pretty obscure thing, along with everyone else who does not give you a medal being a shill only discredit what you are trying to say.

Seriously, if the glitch showed a 4 billion balance due to no decimal places being used would you still believe that they had that in a house account?

If you are not comfortable playing there then cash out and play somewhere else, that is always your right as a consumer.

All the best.

Why not come on here first and post for the community? He tried to muscle them for some money through CS and got denied so this was his second option. Shady on your part.

I've already accepted the explanation for why the balance showed up the way it did. I'm not the most computer savvy person on the planet, so I didn't know 42,949,672.95 equated to something explainable.

So call it a glitch.

So nobody here is concerned about risking money on a system with all-in glitches or vulnerable software? How can you know that your money is safe when it's possible for a glitch to precede you losing a pot?

If you can't see that as a concern, THAT'S shady.

It's called playing "for fun" and not putting my life savings on here.

I don't play for a living or risk my livelihood on poker, but there are a lot of people who play for a living or who still want to win money.

Just because you play for fun doesn't mean you shouldn't expect transparency.

What you reported had no impact on the hand results, so other than being a visual glitch, it really is not that big an issue.

Other visual glitches have happened that had more impact on a hand. For instance sometimes a player would only see one card in their hand or no cards.

If you see these then report them. Creating fantasies about them as I said just reduces the impact of whatever you are saying, and makes you look like you are tilting from losing the hand or are just prone to paranoid delusions.

If this bug happened frequently then there would be many more reports of it. These things happen, but I suspect the regs on that site get more frustrated when the whole client crashes or partially crashes (allowing some people to play while others cannot) than a rare and weird visual bug that did no damage.

Good job have a record of it, but perhaps start looking at things in a calmer and more logical manner in the future.

All the best.

IronIntervention: Yeah, I found a SuperUser so pay me or ill take it to 2+2.
Customer Service Rep: Sir, may I please have your password to verify your account.

It's actually very common for this to happen in applications and there are a number of ways to trigger it but a very specific set of conditions have to be occur. Its not that their software is vulnerable - this happens in online banking more frequently than you hear about (but there are usually multiple checks in place performed by the application to correct it rather quickly.) The player's balance likely was never that amount, just displayed as such.

Money being safe on an offshore gambling site is a whole different discussion and it's safe to say you shouldn't assume your money is 100% safe on any offshore site.

Now if CS handled it poorly that's another issue - I'm just providing clarity on a not so uncommon application glitch.

And how would you know that the glitch was only a visual glitch? Do you have access to the inner workings of the poker software or the RNG during that hand?

You don't know it was merely visual in nature just as I don't know that it was more than that. The point is that it raises questions.

Based on your responses, I can tell that you approach things from the poker client's perspective. I think my thoughts are appropriate and rational from a player's perspective.

How much do they pay you, bud?

Not for sale.

As opposed to it being a house account for a relatively small poker network with over $40 million in it playing $2/4 and determined to screw you out of a couple hundo? Occam's Razor.

No, but if this happened all the time then it would be reported all the time. As has been said, these visual bugs do happen at times. That is all it was, even if you want to believe it was a form of rigging or a secret account with several times more money in it than the site actually has.


Your questions were answered as to what it was. You are just upset you lost the hand.

As to your "you do not know for certain and I do not know for certain" approach, as if they were somehow 50/50 situations, the reality is that this is akin to my saying people cannot fly and are not invisible and you saying it is possible, and both of us cannot know for sure.

I use logic and common sense. Most threads like this though are created by paranoid people like you, so I can understand why you believe everyone who uses common sense, and disagrees with your assessments must be a shill or whatever. That is how your mind processes information.

They are not, but I completely agree that you believe they are rational. See, we kind of agree on something.

All the best.