Your server was having issues around 10:30 today.

I was registered for a $110+4.50 HUSNG, and a $60+1.25 HUSNG. I was unable to unregister from both of these due to the site's problems.

Knowing this could be a problem getting my money back, I sent support an e-mail stating:

"10:45 AM (9 hours ago)

to support
I'm sending this e-mail b/c the site seems to be lagging and I need to head out. I'm currently registered for a $110 turbo heads up and a $60 hyper turbo heads up. The software issues are not allowing me to unregister from these tables. I hope to be refunded these two buy-ins once the issues are corrected.

Thanks,

"

I came back six hours later to find a reply to my e-mail:



"2:11 PM (6 hours ago)

to me
Hi ,

We hope you are doing well!

Please log out and log back in, you lost connection with the server that's why you can't unregister . Currently we are not having any issues of that kind.

Thank you for your time and have a great day.

Best regards,

Kobe"


I'm thankful your team wishes me well.I'm also glad your site isn't having any issues four hours after I sent my e-mail. Unfortunately, you were having issues when I needed to unregister and log out, and I lost both buy-ins due to the connection problems.

I'd just like my two buy-ins back. (I play under the name GoodLuckHaveFun)

I hope you guys are having a great day and thanks for your time.

The tournaments have been refunded.

Thanks.

Still waiting on a refund from when server crashed a week ago or so.