So, here I am grinding hyper turbos and jackpots, and I get way ahead in a $160 spin on the $40 jackpot against someone who isn't really reggy, under the username beefmagnet. I have around 75% of the chips and I am in the bb for the first hand of heads up. I try to raise after flopping top pair and then only that table freezes, all of my other games continue and at first I just think its a bit of screen lag but then I realize that NOTHING is changing on these screen. Of course, I begin to panic and start smashing the raise button and then a little box pops up telling me that my request has been denied and that I should contact customer support WHILE MY OTHER TABLES ARE RUNNING.

Clearly, I think that this has to be a case of targeted disconnection, and I quickly exit the screen and then go back to the jackpot screen and take my seat again and see that I've lost over half my chips as he blinded me down as fast as he could while I was dc'd. I have video evidence as well where you can clearly see my other tables playing. Either way I got cheated out of an easy 120 win, or at the very least my $40 buy-in.

I doubt I'll ever get the 40 bucks back but at the very least I would say don't play the $40 or $25 jackpot until they either fix the disconnect issue or they ban people that do this kind of garbage. Pretty pathetic you have to cheat to win.

The major hole in what you're saying (among others) is that if someone DDos'd the server they would be doing it to themselves too.

What you experienced is a random and pretty rare bug that happens in Jackpots and 2.0s. Standard tables will be working, websites will be working, but the tables disconnect until they decide to work again.

I'm sorry that happened to you, but you were smart to capture video. Hopefully you'll get some help from one of the WPN peeps on this forum.

The issue is that I was on other jackpots that were working too, I have no clue how a single table can disconnect unless the jackpots are each isolated. I guess what I'm saying is that when I normally dc from any site either it all goes down or a specific portion (in this case all jackpots) but that didn't happen either. Which leads me to believe it was in some way targeted, especially considering the circumstances (that is right after we get to heads up and I have the best hand).

You should be very careful about throwing such bombs when it could easily be wrong and in this case it almost surely is. I know beefmagnet IRL and will hard vouch for him (if he is actually guilty of this I will happily pay you 10x your buyin or it's my reputation). He's not a malicious person nor do I think he has the technical know how to come close to DDOSing.

But yes jackpots bug sometimes

This site has been known for disconnects during tourneys which is why I won't play them ever altho it seems to be less now. This seems new tho.

I sincerely apologize if he was not the cause, I just found it hard to believe a single table would bug out. Pretty pathetic software instead of beefmagnet, COME ON ACR.

It's easy to get lost in the moment with these things.

On Jackpots there should be at least a 2 min freeze when someone goes inactive. Getting locked out for 30 seconds is enough to destroy nearly all equity in some spots.

Post the video man.. this new HTML5 crap is so much different.. the lobbies dont even refresh unless you interact with it so you cant just set it aside and time tourney late reg like we used to..

If your internet is getting DDOSd then everything will disconnect at the same time, not just 1 table imo. WPN would d/c, other poker sites, Skype, YouTube and everything else that you are running on that internet connection (including if your phone was on the same WiFi).

It would be very interesting to see if they could target just one area, which would more likely mean that your computer is infected, rather than a DDOS

Please send me the video and im going to change the name of the thread.

It is not a DDOS attack. All jackpots are on the same server so if one goes, they all go.

Jackpots have been screwed up since November of last year when they changed their table format to html. I've consistently encountered disconnects, jackpots freezing while cash game tables have been unaffected, and money being taken out of my account despite games never actually popping. And their support on some skins will not reply to emails even when sending photos/logs of this happening (although I've had good experiences when dealing with my ACR/Ya accounts).

Your software problems were not due to one player trying to DDoS you. Poker software like this should not exist in 2017. WPN has admitted to more than $800/month just disappearing out of a single player's balance over the course of a month for jackpots that never pop. Allowing people to still register for jackpots in their current state on their site is borderline theft, so don't play them.

^^^^ Please show me where anyone admitted that?

Winning Poker Network admitted after auditing a single account during a one month long period that a player was charged for more than $800 in jackpots that he never actually played in. A popular ACR jackpot/SnG streamer can confirm this. Considering this was just one player during a one month span, and Winning is only able to detect some Jackpot bugs, not all of them, I believe it's extremely likely Winning Poker Network has taken out 50k-200k out of players accounts for jackpots that never popped during 2017.

Of my last 5 sessions I played of Jackpots, I had two sessions where I was deducted more money from my cashier then I would have lost if I instantly lost every jackpot that I played in. Two other sessions were plagued by connection issues where I blinded off for 2-3 minute stretches while I had to reload the client. I sent multiple emails to support without response. At least now hand histories/tournament summaries are being tracked, which should make it easier to spot future errors from the players PoV.


If I had pull at Winning, I would immediately do the following

1. Audit everyone's account who played more than 100 jackpots since the swap to html5 (around mid February?) Give refunds for any player that was incorrectly charged for jackpots that never popped or ones where they never play a hand (software crashes) and blind out.

2. Investigate all error reports, not just the ones that you can automatically detect. "There was an error communicating with the server" when registering for jackpots will deduct your balance without ever re-crediting it, and the jackpot will never pop. This issue has been around since jackpots changed to html. Fix it.

3. Fix the jackpot software. I never had an issue with a Winning cash game table crashing. I'm able to play on 5 other poker sites, including mobile apps, and their software is infinitely better than the jackpot software.

4. Take down jackpots until you're at least able to detect all the errors that are happening and provide refunds accordingly. Knowingly running software that is incorrectly deducting player's balances is quasi-theft, and something that the Poker community doesn't need around in 2017.


Lastly, if anyone reading this has been grinding the Sit N Crush leaderboard on ACR/Ya/Blackchip at any point this year, email Winning support if you haven't already and ask for a full audit of your account. You won't get all the money that has been taken from you, but you should be able to recover something.

lololololololol! I raise your 50k-200k guesstimate to 0-bazillion

If one player, during the course of one month, who played in such a small percentage of the overall jackpots played on Winning, had $800 wrongly taken from his account on errors solely that Winning could detect (they can't detect all errors), what would be your estimate for the total amount of money Winning has wrongly deducted from their players given a time frame of ~10 months?

I made the assumption of 50k-200k, but I would guess there's a decent chance the number is higher. And that number doesn't include software errors where a jackpot pops and the person auto folds every hand, which used to be a somewhat common occurrence when the new jackpot software launched.

Well since I also had this happen to me but had my buyins refunded I would guess the number is a lot smaller than 50k. My guess the number is closer to 0 than what you are saying.

You do realize that WPN corrects the wrong the money is not stolen and the players are not out of pocket correct?

You're making the assumptions

1. Every player realizes every deduction made in error against them AND
2. Winning can detect they made the error AND
3. Winning chooses to refund them for the error

I've had it happen on the Pokerking skin multiple times and their support never responded/refunded. ACR and Ya support have been better, but you do need to go out of your way to send them an email when the error occurs. To the best of my knowledge, Winning has never looked into cases like this unless someone specifically requests an audit/complains about it, and they're not able to detect all the errors that can occur. I've heard some regs have been grinding with video to combat this, maybe one of them can better speak with their experiences dealing with jackpot errors.

We already know that a single player had $800 wrongly deducted from his account during the time period of one month, and he had to specifically ask Winning to look into his case. So we know the floor of Winning wrongly deducting money from accounts is an absolute minimum of $800. I'm personally out a few hundred dollars, but due to the lack of hand histories/tournament summaries for 8 months, it's impossible to tell exactly how much they took from me. When you start taking into account tens of thousand of players played jackpots on the new software over the past 10 months, I don't understand how anyone can possibly think this isn't a big deal. It seems ridiculous to think this is happening in online poker in 2017, but it is happening for Jackpots on WPN.

So let's get one thing straight, is it money stolen/missing from players accounts, or wrongly deducted because those are two very different things. Funds most definitely have been wrongly deducted but since they were replaced they were not stolen. It maybe annoying but at least in my case and the one single player who you keep referring to who had 800 deducted to me it seems like WPN is trying to do the right thing.

And you know what, if you really think WPN is cheating the players why are you playing there? Just cash out and move on.

WPN's intention is not to steal, but WPN is aware of the registration error, a serious one, and hasn't fixed it. It's inexcusable.

A dev programmed the software to detect the error and show a pop-up. The code that detects the error should also be logging the error. And I mean literally log the error. On their servers or the user's computer, in a text file, at the very least.

Such logs would reveal what was erroring out and why. A dev should then be able to patch whatever is causing the error.

From there, a dev should follow the buy-in refund code that's fired after the error and figure out why it's refunding all but 1 buy-in.

If their devs can make winged chips fly across the screen and have players click them to earn prizes then they can fix a bug that scalps buy-ins from players, okay?

wow, this sounds kinda ****ty.

I hope the site fixes it and I hope the players have good experiences, I mean things like this happening to you are ****ing awful as a poker player. I am glad to be retired, but I remember things like this and the amount of stress it caused, it's very disheartening.

I am glad thrash posted that above, I definitely trust him 100%.