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Old 01-20-2018, 09:47 PM   #1
hAmThEkIlLeR
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Funny business from ACR reps while trying to deposit

Three days ago I attempted to deposit 100 through moneygram to my ACR account. They recently dropped deposits through Western Union, so I had only deposited through MG once before, but I was able to do so with little trouble.

ACR has updated their deposit UI, so it took a while, but I was finally able to find the name and location to deposit via MG. I drove 30 minutes to the closest wal mart and sent 100 off. Less than three hours later, I learn that the deposit had been rejected.

I get online "customer service" and they tell me that I was given the wrong name to deposit under. They give me another name and instruct me to send the deposit to it.

I've never had any trouble with ACR or its reps, so I give them the benefit of the doubt, drive back to Wal Mart, cancel the original deposit, and then send the money to the new name they've provided to me.

I go back home and see that the deposit is processing according to the client software. Before my deposits have always been credited in no more than an hour, so I found it a little strange that the deposit was still pending the next morning when I woke up.

I was offline for several hours when I finally logged back on to see that my deposit had been rejected.


I log back on to speak with "customer service" to be told by a representative named "Sasha" that the supposed reason for the deposit being rejected was that my name had been blacklisted by moneygram.

Naturally I tilt, because the only reason that my name was being blacklisted was due to the fact that I followed the ACR reps instructions to the letter, and yet when talking to them they say that is no fault of theirs that I'm blacklisted, even though I was doing exactly what they told me.

I was preparing to write a post complaining about how ACR got me blacklisted form Moneygram when I actually bother to call MG and speak to someone about what happened, and there the plot thickens.

It turns out that I'm not blacklisted at all, and the second deposit I sent is still available for pickup. Even though I was told by two different ACR reps, and one supervisor ("Amy") that they were so sorry I was blacklisted by moneygram.


I get back online to speak to customer service and I get "Edouard" who tells me that no, I'm not blacklisted by Moneygram, but the fact that they can't process my deposit is that MY OWN NAME is misspelled on the transfer.

Luckily I have the receipt for the transfer in my hand as I talk to Ed, which confirms my suspicion that I do in fact know how to spell my name. I tell Ed this and he says that I can seen a pic of the receipt to the ACR email, but I probably still wouldn't be credited my deposit. He says that the fastest way to insure that my deposit goes through is to cancel the deposit...again...and send it to a third name.

Ed seems like a straight shooter, so I tell him that I'd be happy to. He goes afk for over 10 minutes and tells me that the only deposits they can accept right now are bitcoin.


At this point, after being lied to by customer service several times and making several trips to try to deposit, I really don't think I have enough confidence in WPN to give them a cryptocurrency.

I've been a customer of WPN for several years and I've never had an experience like this, it's really amazing how the treatment of customers has declined.

If you don't want players to deposit via moneygram, remove the option from your software. Don't make them make repeated trips to attempt to fix a situation they didn't have any hand in creating.

If you only want to take bitcoin deposits, just say so upfront. Because by being dishonest with customers, you aren't going to get any deposits at all.
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Old 01-23-2018, 09:47 AM   #2
spaceman
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Re: Funny business from ACR reps while trying to deposit

Moneygram deposits have become much more difficult to process. Its on Moneygrams ens, I believe they are scrutinizing deposits much more closely/blocking what they perceive transactions to online gaming. Don't blame WPN.
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Old 01-23-2018, 10:16 AM   #3
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Re: Funny business from ACR reps while trying to deposit

If you're depositing ~$100, you should just use a NetSpend card. You can reload it almost anywhere.
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Old 01-23-2018, 10:19 AM   #4
stew.robinson
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Re: Funny business from ACR reps while trying to deposit

OP, there is a great thread on 2+2 for getting $ onto WPN without having to go to Walmart. Just take 10 minutes or so to find someone reputable

https://forumserver.twoplustwo.com/2...e-points-1529/
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Old 01-24-2018, 01:00 AM   #5
hAmThEkIlLeR
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Re: Funny business from ACR reps while trying to deposit

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Originally Posted by spaceman View Post
Moneygram deposits have become much more difficult to process. Its on Moneygrams ens, I believe they are scrutinizing deposits much more closely/blocking what they perceive transactions to online gaming. Don't blame WPN.
I blame WPN for telling me I was blacklisted when that clearly wasn't the case. It would have saved me a lot of time and maintained trust just to say that MG deposits weren't working. I got a rep to finally admit that the problem was on their end, not mine and that they knew that I wasn't blacklisted.

I have problems depositing money with an organization that isn't honest with me.

Customer service wasn't honest with me, customer service knew they weren't being honest with me, and the foundation of gaming is honesty and trust. My problem isn't that they've had problems with MG, it's the fact that instead of telling me so in the first place and saving me several hours in trips and calls and time talking to customer service, they told me something that was objectively untrue.
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Old 01-31-2018, 01:41 AM   #6
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Re: Funny business from ACR reps while trying to deposit

I'm in the middle of something similar. I haven't deposited to WPN before. But I had on other US facing sites through MG. Never took more than an hour. I'm six hours in and no money. They keep telling me everything is ok, that I just have to wait, but I'm not entirely sure.
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Old 02-03-2018, 02:59 PM   #7
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Re: Funny business from ACR reps while trying to deposit

I was able to deposit 50 dollars last week. Going to try to deposit 100 now.
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Old 02-03-2018, 03:45 PM   #8
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Re: Funny business from ACR reps while trying to deposit

first off if your gonna do a MG deposit why in the world would you go all the way to the store and not just do it online? Way faster and the fee's are cheaper plus you can copy and paste everything. I have done about 20 MG deposits and never once had an issue. Before sending I always contact support and make sure the payment processing center it gives me is correct and open. If you always follow those small steps you should have no more problems with your future MG transfers
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Old 02-03-2018, 03:55 PM   #9
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by spaceman View Post
Moneygram deposits have become much more difficult to process. Its on Moneygrams ens, I believe they are scrutinizing deposits much more closely/blocking what they perceive transactions to online gaming. Don't blame WPN.
Just curious in what way at all have MG deposits become more difficult? I'm pretty sure you just made that up.
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Old 02-03-2018, 08:29 PM   #10
hAmThEkIlLeR
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Re: Funny business from ACR reps while trying to deposit

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Originally Posted by OG-hipster View Post
If you always follow those small steps you should have no more problems with your future MG transfers

Maybe I wasn't clear about following customer service's exact instructions the second time I tried to deposit.


Quote:
Just curious in what way at all have MG deposits become more difficult? I'm pretty sure you just made that up.

Actually ACR has told me that they are having trouble with MG deposits.I was told it was similar to just before Western Union stopped working with them.

Last edited by hAmThEkIlLeR; 02-03-2018 at 08:35 PM. Reason: dont want to seem confrontational
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Old 02-04-2018, 03:55 AM   #11
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Re: Funny business from ACR reps while trying to deposit

Just questioning you because you are talking negatively about a deposit option which deters potential future players away. Now it's one thing if you were doing everything correctly and still having issues but it looks like you are just simply having problems following directions and making errors. I recommend taking your time on your next deposit and possibly get chat to walk you through a couple until you got it down, just looking over your rant it doesn't sound like you are doing things right. Lets go down the list...

1. "ACR has updated their deposit UI, so it took a while, but I was finally able to find the name and location to deposit via MG"

What are you talking about here? You waited for what? It gives you the name to send to instantly so not sure what the issue is here.

2. "I get online "customer service" and they tell me that I was given the wrong name to deposit under."

Strongly doubt they gave you any wrong info, the name is generated for you instantly when you begin and they even send the info to your email. You most likely wrote down one of the names in the wrong spot or made a spelling error.

3. "I log back on to speak with "customer service" to be told by a representative named "Sasha" that the supposed reason for the deposit being rejected was that my name had been blacklisted by moneygram"

Haha did they now...that a new one

4. "I get back online to speak to customer service and I get "Edouard" who tells me that no, I'm not blacklisted by Moneygram, but the fact that they can't process my deposit is that MY OWN NAME is misspelled on the transfer."

Lol come on man...


5. "Luckily I have the receipt for the transfer in my hand as I talk to Ed, which confirms my suspicion that I do in fact know how to spell my name. I tell Ed this and he says that I can seen a pic of the receipt to the ACR email, but I probably still wouldn't be credited my deposit. He says that the fastest way to insure that my deposit goes through is to cancel the deposit...again...and send it to a third name."

If you have proof of them telling you your name is spelled incorrectly with that receipt Ill send you all the money in my account along with my next 6 paychecks.

6. "If you only want to take bitcoin deposits, just say so upfront. Because by being dishonest with customers, you aren't going to get any deposits at all."

So instead of just recommending another deposit option you think a group of customer service reps and even supervisors halfway around the world got together and conspired against you? MoneyGram deposits work just fine Ive done plenty, please dont bad mouth something just becasue you dont understand it because we need all the traffic we can get right now on these sites.
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Old 02-04-2018, 07:15 AM   #12
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by OG-hipster View Post
Just questioning you because you are talking negatively about a deposit option which deters potential future players away. Now it's one thing if you were doing everything correctly and still having issues but it looks like you are just simply having problems following directions and making errors. I recommend taking your time on your next deposit and possibly get chat to walk you through a couple until you got it down, just looking over your rant it doesn't sound like you are doing things right. Lets go down the list...

1. "ACR has updated their deposit UI, so it took a while, but I was finally able to find the name and location to deposit via MG"

What are you talking about here? You waited for what? It gives you the name to send to instantly so not sure what the issue is here.

2. "I get online "customer service" and they tell me that I was given the wrong name to deposit under."

Strongly doubt they gave you any wrong info, the name is generated for you instantly when you begin and they even send the info to your email. You most likely wrote down one of the names in the wrong spot or made a spelling error.

3. "I log back on to speak with "customer service" to be told by a representative named "Sasha" that the supposed reason for the deposit being rejected was that my name had been blacklisted by moneygram"

Haha did they now...that a new one

4. "I get back online to speak to customer service and I get "Edouard" who tells me that no, I'm not blacklisted by Moneygram, but the fact that they can't process my deposit is that MY OWN NAME is misspelled on the transfer."

Lol come on man...


5. "Luckily I have the receipt for the transfer in my hand as I talk to Ed, which confirms my suspicion that I do in fact know how to spell my name. I tell Ed this and he says that I can seen a pic of the receipt to the ACR email, but I probably still wouldn't be credited my deposit. He says that the fastest way to insure that my deposit goes through is to cancel the deposit...again...and send it to a third name."

If you have proof of them telling you your name is spelled incorrectly with that receipt Ill send you all the money in my account along with my next 6 paychecks.

6. "If you only want to take bitcoin deposits, just say so upfront. Because by being dishonest with customers, you aren't going to get any deposits at all."

So instead of just recommending another deposit option you think a group of customer service reps and even supervisors halfway around the world got together and conspired against you? MoneyGram deposits work just fine Ive done plenty, please dont bad mouth something just becasue you dont understand it because we need all the traffic we can get right now on these sites.
Why is what he said so hard to believe? Acr support is extremely incompetent...and you obviously don't use it enough. I personally have never had an issue, but I've only used it for online books. I can tell you on sbr there are many horror stories from different books just like what the OP has stated...also your statement about doing it online being cheaper is false...it's cheaper to do in store...I've done both and I always price them out before I start. Sometimes they're not far off, maybe a few dollars depending on if its to the phillipines or Nicaragua (these are the 2 countries for the book I use)...also it's very easy for support to use the 'black listed' excuse for problems because usually in the ToS they are not liable if you get black listed.
Of course I only use btc now so I don't have to worry about that.
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Old 02-04-2018, 09:52 AM   #13
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by STLNolaWoj View Post
Why is what he said so hard to believe? Acr support is extremely incompetent...and you obviously don't use it enough. I personally have never had an issue, but I've only used it for online books. I can tell you on sbr there are many horror stories from different books just like what the OP has stated...also your statement about doing it online being cheaper is false...it's cheaper to do in store...I've done both and I always price them out before I start. Sometimes they're not far off, maybe a few dollars depending on if its to the phillipines or Nicaragua (these are the 2 countries for the book I use)...also it's very easy for support to use the 'black listed' excuse for problems because usually in the ToS they are not liable if you get black listed.
, course I only use btc now so I don't have to worry about that.
Support isn't terrible just very limited to what they can do trust me talked to plenty they all the same. They are there to complete simple tasks like tell you what bonuses are available or with completing a deposit when you gotta give them the code small simple stuff. Ask them anything else and they usually are clueless but doing that small stuff is all they should be doing. I put no blame on chat when someone can't read and follow simple directions then come bark at them with complete incoherence gibberish. If you give them the wrong info its on you...How much you wanna bet these "horror stories" have no proof whatever?.... Your gonna sit here and really tell me its cheaper in person than online? Its like a 15 dollar fee to even send 100, online i can send a thousand for like seven bucks. Also they are flate fees lol what the hell are you talking about? Wow man hope you just suck at lying cause you'd be out a lot of money. Lol how could you possibly even think it wouldn't be cheaper online jezz buddy

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Old 02-04-2018, 12:35 PM   #14
hAmThEkIlLeR
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by OG-hipster View Post
Support isn't terrible just very limited to what they can do trust me talked to plenty they all the same. They are there to complete simple tasks like tell you what bonuses are available or with completing a deposit when you gotta give them the code small simple stuff. Ask them anything else and they usually are clueless but doing that small stuff is all they should be doing. I put no blame on chat when someone can't read and follow simple directions then come bark at them with complete incoherence gibberish. If you give them the wrong info its on you...How much you wanna bet these "horror stories" have no proof whatever?.... Your gonna sit here and really tell me its cheaper in person than online? Its like a 15 dollar fee to even send 100, online i can send a thousand for like seven bucks. Also they are flate fees lol what the hell are you talking about? Wow man hope you just suck at lying cause you'd be out a lot of money. Lol how could you possibly even think it wouldn't be cheaper online jezz buddy

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How much would you like to bet I have no proof whatever?
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Old 02-04-2018, 11:35 PM   #15
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by OG-hipster View Post
Support isn't terrible just very limited to what they can do trust me talked to plenty they all the same. They are there to complete simple tasks like tell you what bonuses are available or with completing a deposit when you gotta give them the code small simple stuff. Ask them anything else and they usually are clueless but doing that small stuff is all they should be doing. I put no blame on chat when someone can't read and follow simple directions then come bark at them with complete incoherence gibberish. If you give them the wrong info its on you...How much you wanna bet these "horror stories" have no proof whatever?.... Your gonna sit here and really tell me its cheaper in person than online? Its like a 15 dollar fee to even send 100, online i can send a thousand for like seven bucks. Also they are flate fees lol what the hell are you talking about? Wow man hope you just suck at lying cause you'd be out a lot of money. Lol how could you possibly even think it wouldn't be cheaper online jezz buddy

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Unless things have changed recently with mg, it's always cheaper to send in person. I have no reason to lie. If my book wants me to send a small 3 digit deposit to phillipines it's like 5 bucks in person and 9 and change online...Nicaragua is like 8 in person and 14 online..using the same deposit amounts (those numbers obviously go up depending on how much you're sending)...like I said maybe things have changed cuz I exclusively use Bitcoin to deposit on any/every site
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Old 02-05-2018, 02:05 PM   #16
hAmThEkIlLeR
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Re: Funny business from ACR reps while trying to deposit

It seems that OG has vanished into the ether, but I have copies of all my MG transactions, copies of my deposit instructions and all my logs of conversations with customer service. I'm not trying to throw shade I just want ACR to get their act together on multiple fronts.

I have documentation of ever claim I've stated and if you return OG, I'll give you action that I'm not lying about a single claim I've made.
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Old 02-06-2018, 03:34 AM   #17
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by STLNolaWoj View Post
Unless things have changed recently with mg, it's always cheaper to send in person. I have no reason to lie. If my book wants me to send a small 3 digit deposit to phillipines it's like 5 bucks in person and 9 and change online...Nicaragua is like 8 in person and 14 online..using the same deposit amounts (those numbers obviously go up depending on how much you're sending)...like I said maybe things have changed cuz I exclusively use Bitcoin to deposit on any/every site
It's blatantly obvious you have never done a moneygram transaction in your life and completely just made those numbers up. I can't even begin to imagine how awful your life is to lie about something so stupid. Impossible for a 3 digit deposit in person to only be 5 dollars it would be way more. If you can provide any kind proof with a screenshot or photo of the receipt of any moneygram transaction you have ever done in your life I swear I'll sincerely apologize and send you $500 on moneygram I'm dead serious.



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Old 02-06-2018, 03:43 AM   #18
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by hAmThEkIlLeR View Post
It seems that OG has vanished into the ether, but I have copies of all my MG transactions, copies of my deposit instructions and all my logs of conversations with customer service. I'm not trying to throw shade I just want ACR to get their act together on multiple fronts.

I have documentation of ever claim I've stated and if you return OG, I'll give you action that I'm not lying about a single claim I've made.
Post customer service telling you your blacklisted. I'd bet my soul you can't

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Old 02-06-2018, 04:23 AM   #19
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by OG-hipster View Post
It's blatantly obvious you have never done a moneygram transaction in your life and completely just made those numbers up. I can't even begin to imagine how awful your life is to lie about something so stupid. Impossible for a 3 digit deposit in person to only be 5 dollars it would be way more. If you can provide any kind proof with a screenshot or photo of the receipt of any moneygram transaction you have ever done in your life I swear I'll sincerely apologize and send you $500 on moneygram I'm dead serious.



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Quote:
Originally Posted by OG-hipster View Post
Post customer service telling you your blacklisted. I'd bet my soul you can't

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Troll somewhere else. Like, a forum other than 2+2.
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Old 02-06-2018, 06:56 AM   #20
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Re: Funny business from ACR reps while trying to deposit

Quote:
Originally Posted by OG-hipster View Post
It's blatantly obvious you have never done a moneygram transaction in your life and completely just made those numbers up. I can't even begin to imagine how awful your life is to lie about something so stupid. Impossible for a 3 digit deposit in person to only be 5 dollars it would be way more. If you can provide any kind proof with a screenshot or photo of the receipt of any moneygram transaction you have ever done in your life I swear I'll sincerely apologize and send you $500 on moneygram I'm dead serious.



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I dont want your money and I'm not gonna argue anymore with you but I can assure you to send 100 bucks to the phillipines had a $5 fee in person. I was always too lazy to go to the store so I would just pay the $9.
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Old 02-06-2018, 08:45 AM   #21
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Re: Funny business from ACR reps while trying to deposit

I would think acr and most sites really want to deter money gram deposits as their success rate isn’t as high as btc.

Had similar problems w acr mg deposits.. most of the time was my fault.

It’s money gram that sucks though bc I’ve used it outside of poker rooms and it seems like there are a lot of reasons they get messed up (I.e. wrong spelling, Blocked names, after hours, wrong currency, reached limit etc etc etc)
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