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Downtime and Disconnect/Lag Issues thread Downtime and Disconnect/Lag Issues thread

12-14-2014 , 06:02 PM
I just called the help desk to complain. I gave them my SN and tourny ID and they said once management looks at it they will issue me a refund. Hopefully they follow through?

The # is 877-314-4195
12-14-2014 , 06:02 PM
Quote:
Originally Posted by aceking8862
this is insane cancel this thing. I have timed out multiple times in decent size pots
Well I held off a while before concluding this, but I've got to say I agree. It's really not fair that we missed levels, lots of people lost their time banks and on top of that have been blinded down.

I can't see any other reasonable thing to do, but I think they're going to try to keep it going. I am saying that if they CANNOT restart the timebanks and they continue the tournament I'll be incredibly annoyed at that decision.

I guess if there's also overlay it's kind of OK value wise but I'm way underrolled and taking a shot here. Funnily enough I almost skipped it cuz I've ran terrible over the last 2 weeks, but decided that since the servers hadn't lagged in days I'd give it a shot. Well, I guess we'll see how it goes from here on in.
12-14-2014 , 06:04 PM
Event 59 Event 60? the 30 12,5k are all missing right?
12-14-2014 , 06:08 PM
Quote:
Originally Posted by beerzy
Event 59 Event 60? the 30 12,5k are all missing right?
they've removed every tourney thats not the million or a sat to it. they are praying that this is enough to keep the million running.

it probably wont be. glad they charged us extra rake to get this thing to go tho!
12-14-2014 , 06:08 PM
GG WPN....way to run a poker site.
12-14-2014 , 06:08 PM
Quote:
Originally Posted by sketchy1
they ****ing canceled the 100k!? are you ****ting me? **** this network in their ass.
This...second biggest tournament of the day on the network and part of the tournament series and they just get rid of it ? Terrible decision, they basically aren't running anything that was on the schedule that started after the $1MIL
12-14-2014 , 06:09 PM
Quote:
Originally Posted by benza13
they've removed every tourney thats not the million or a sat to it. they are praying that this is enough to keep the million running.
The Million hasn't been running since the first hand dealt...half the players at my table weren't connected throughout the first 2 hours....

it's a disgrace....
12-14-2014 , 06:10 PM
Is the 1M frozen for anybody else?
12-14-2014 , 06:10 PM
is anyone else lagging like CRAAAZZZYYY in the milly? I am talking about missing 70 percent of my hands bc it is taking forever. no time bank. trying to restart software repeatedly. I sent an email but wtf???
12-14-2014 , 06:10 PM
Quote:
Originally Posted by sketchy1
they ****ing canceled the 100k!? are you ****ting me? **** this network in their ass.
whats the point in starting it when they'll just have to refund everyone when it crashes anyhow.

at least they are making a great impression with all the new players!
12-14-2014 , 06:11 PM
This is so tilting
12-14-2014 , 06:13 PM
Site froze, and now I can't log back in.
12-14-2014 , 06:14 PM
dc'ing every hand
12-14-2014 , 06:16 PM
Lobby-less poker is CONFIRMED. Not like I need to know how many minutes are left in a level or how many players are left in my tournament or anything... :/
12-14-2014 , 06:18 PM
Quote:
Originally Posted by Wahooson
I just called the help desk to complain. I gave them my SN and tourny ID and they said once management looks at it they will issue me a refund. Hopefully they follow through?

The # is 877-314-4195
They didn't do anything for me and the lady even pulled my table up seeing I couldn't click for about 20 seconds during the middle of a hand.

All they told me was to close and re-open the client like that really is going to do anything and now that it's momentarily working again they just said to call back when I have more issues.

She said they cancelled other tournaments to help the servers out but it's still lagging and disconnecting all over the place.

$540 a person and a bunch of time people invested in satellites for this kind of s*** show? What an embarrassment!
12-14-2014 , 06:19 PM
guy 2 seats to my right in the milly just got lagged out in the middle of a medium big pot on the turn

he lost his whole time bank and a 1600 chip pot, and then missed 2 more hands before he came back.
I feel bad for him
12-14-2014 , 06:21 PM
if these problems continue i hope they have the balls to declare defeat and cancel the thing.

if there's no improvement (and honestly, what evidence suggests there will be?) they will have a fat overlay and a long list of refund requests.
12-14-2014 , 06:21 PM
this is unplayable for me. i kind of just want them to cancel it. if i end up busting, i am going to tilt extra hard bc i only get to see 30 percent of my hands max.
12-14-2014 , 06:22 PM
Quote:
Originally Posted by DrawNone
if these problems continue i hope they have the balls to declare defeat and cancel the thing.

if there's no improvement (and honestly, what evidence suggests there will be?) they will have a fat overlay and a long list of refund requests.
It should already be cancelled...HALF the players at my table never saw a hand for 2 hours.
12-14-2014 , 06:22 PM
Ughhh, opened AQss from the button, get a BB caller flop comes ATxxJs and game freezes. I guess it ended up checking down, but would have probably gotten some value out of the BBs range there and this is why I feel it should be cancelled. Oh look it's frozen again. Exiting and retaking my seat seems to work, but it's a pain to have to do every few minutes, especially when in a pot with no timebank.
12-14-2014 , 06:25 PM
For me atleast, no lag on the 1MIL as of the moment, all fine, it's also the only tournament I'm playing as WPN cancelled the rest of my schedule lol
12-14-2014 , 06:26 PM
i have a little lag but not disconnecting and still have my time bank... push throughhhh
12-14-2014 , 06:26 PM
My main lobby is frozen.
the million $ tourney lobby is frozen for me.

But the table I am on in the million is still moving and I am still playing every hand lol.
12-14-2014 , 06:26 PM
Atleast they left the 1k going to leave SOMETHING for us who is not rolled for mill, fix your **** please wpn
12-14-2014 , 06:28 PM
I can't even load my table it froze so I closed the software, reopened and click "take seat" and nothing happens. Called support again and they say they are looking into it. ROFL yeah okay just keep me blinding out you clowns.

      
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