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Originally Posted by Winning_TD
LOL.. im sorry but you have no idea how manic and crazy we are. Customer services are just going through every tournament and making sure refunds are done correctly. It is not an automated service, it is all done manually.
If i had known about problems i would of let everyone know. Hence why i said yesterday, imo dont start playing again until 10am ET.
I dont like to recieve bad comments but at times we cant perform miracles.
I dont want to sound rude but we are trying to give everyone there money back in the fairest way possible. Also trying to get everything back to normal asap.
I really do understand everyones frustrations but you also have to understand there is so much we are doing here right now to get everything back as quickly as possible.
Anyone that calls us cheats or US scammers i am sorry you feel that way. But i would not work for a company that was out to steal money from people. We lose extra money when these things happen trying to be fair.
Look, I think you're doing a better job than most people could in your shoes. I don't imagine how chaotic it is right now for everyone. It's obviously much more complex than what we can perceive on the outside. I think you're a genuine person, even if I don't agree with some of your opinions.
All I can say is that going the extra mile goes a long way. Crediting base on chip equity in SNG/MTT's I'm sure could be done, albeit at a slow pace depending on how much manual work is required. This isn't performing miracles either imo, it's about making sure you satisfied your customers for issues that were directly related to you. I don't think it'd be hard to say:
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We'll credit your accounts based on chip equity, although we make no guarantees when this will be done. We want to assure everyone that we WILL rectify the situation. All we ask in return is to please be patient while we resolve the issue and ensure this won't happen again. We'll continue to provide updates on the situation and for more questions please contact us at xxx so that we may look on a case-by-case basis to satisfy what is owed to our loyal customers.
If your internet provider screws WPN over, its your fault. If it's a hacker again it's your fault indirectly. People want equitable distribution of what they earned up until that point, and rightfully so.
People are more forgiving than I think they even like to admit (look at Revolution Network over the last few years). If WPN satisfied customer concerns regarding credits, even to the detriment of WPN's bottom line, it would really instill good faith and customer loyalty. All you' have to do is just tell people they'll be credited but not anytime soon due to the situation. WPN could use this kind of loyalty given the ongoing issues it's having.