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02-06-2018 , 02:13 PM
#7851
Winning_TD
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veteran
Join Date: Mar 2012 Posts: 2,535
Im not sure how many times i can say the same thing. The tournament was suspended whilst still in late reg. When we cancel any tournament it is automatic and will pay out depending on the state it is in. We do not have the capability that if a tournament was running to turn back time and move it to late reg.
02-06-2018 , 02:22 PM
#7852
meanstotheend
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newbie
Join Date: Sep 2013 Posts: 39
Quote:
Originally Posted by Winning_TD
Im not sure how many times i can say the same thing. The tournament was suspended whilst still in late reg. When we cancel any tournament it is automatic and will pay out depending on the state it is in. We do not have the capability that if a tournament was running to turn back time and move it to late reg.
I am assuming you are 100% correct and the tournament was still in the final minutes/seconds of late reg. You(WPN, not you personally) owe cheeseking compensation for dealing with the ridiculously unprofessional, abusive, and flat out untruthful customer service rep. your rep lied to him, end of story.
02-06-2018 , 06:00 PM
#7853
Winning_TD
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veteran
Join Date: Mar 2012 Posts: 2,535
I think you have a good point.. However it wasnt being lied to it was a moment i am guessing of pressure and not being able to deal with it and giving wrong info.. I will pm him to offer some compensation

and yes i am 1000000000% sure it was in late reg!
02-09-2018 , 06:34 PM
#7854
jonnyman34
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adept
Join Date: Nov 2010 Posts: 880
Cashier not loading for anyone else? Tried two different computers and still cannot get it to load.
02-11-2018 , 07:48 PM
#7855
erc007's Avatar
erc007
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veteran
Join Date: Mar 2005 Posts: 2,227
Quote:
Originally Posted by jonnyman34
Cashier not loading for anyone else? Tried two different computers and still cannot get it to load.
+1
02-12-2018 , 03:16 AM
#7856
a rebours
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centurion
Join Date: Apr 2005 Posts: 146
Quote:
Originally Posted by Winning_TD
Im not sure how many times i can say the same thing. The tournament was suspended whilst still in late reg. When we cancel any tournament it is automatic and will pay out depending on the state it is in. We do not have the capability that if a tournament was running to turn back time and move it to late reg.
This is just not true.

I am 100% positive I checked and the registration was closed.

Another player confirmed it with facts of his own.

Additionally, the client says the tourney ended at 9:37 pm. It started at 6:15 with 2 hours of late reg, so the registration had to be over, even considering the breaks and the lag.

Thus, we are owed money by ACR, plain and simple.

Winning_TD, I used to think your word was good, apparently not...
02-12-2018 , 08:52 PM
#7857
HundredsOfStuff's Avatar
HundredsOfStuff
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veteran
Join Date: Jan 2009 Posts: 2,193
A recent update has embedded the financial history page into the client, instead of opening a separate window like it used to. Problem is it hasn't worked at all for me since that update. Anybody else?
02-13-2018 , 08:25 AM
#7858
stew.robinson
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journeyman
Join Date: Mar 2012 Posts: 322
ACR down for everyone? (Speaking to the couple of humans btw)
02-13-2018 , 08:29 AM
#7859
tomcran
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enthusiast
Join Date: Nov 2010 Posts: 82
Quote:
Originally Posted by stew.robinson
ACR down for everyone? (Speaking to the couple of humans btw)
Yep. same here for at least last 45 minutes - try to log in and can't get beyond "configuring". Tried re-installing and still the same problem.
02-13-2018 , 08:32 AM
#7860
canopen
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centurion
Join Date: Jan 2018 Posts: 106
stuck on configuring
02-13-2018 , 08:41 AM
#7861
stew.robinson
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journeyman
Join Date: Mar 2012 Posts: 322
Quote:
Originally Posted by tomcran
Yep. same here for at least last 45 minutes - try to log in and can't get beyond "configuring". Tried re-installing and still the same problem.
Same problem here
02-13-2018 , 08:49 AM
#7862
tomcran
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enthusiast
Join Date: Nov 2010 Posts: 82
I've had this problem before, but it was months ago, and there were many, many posts here.
02-13-2018 , 08:51 AM
#7863
a dewd's Avatar
a dewd
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Pooh-Bah
Join Date: May 2016 Posts: 4,594
They announced it would be down for 4 hours this morning for system upgrades, 6-10 AM east coast time.
02-13-2018 , 08:53 AM
#7864
stew.robinson
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journeyman
Join Date: Mar 2012 Posts: 322
Ahh okay, thanks dewd!
02-13-2018 , 11:07 AM
#7865
Patrick408
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enthusiast
Join Date: Nov 2015 Posts: 94
Pretty sad that ACR can’t provide a simple pop up saying “Down for Maint” instead I get a pop up that says you need to try the auto download while opening the site as normal or if that doesn’t work try reinstalling from website. I ended up uninstalling and reinstalled to get the same error? Tried the MAC version and i get a pop up saying "trying to find server"?
Only to find out on 2+2 that there down for maint.
WTF OVER!
02-13-2018 , 11:32 AM
#7866
omahoff's Avatar
omahoff
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enthusiast
Join Date: Jul 2012 Posts: 74
Quote:
Originally Posted by Patrick408
Pretty sad that ACR can’t provide a simple pop up saying “Down for Maint” instead I get a pop up that says you need to try the auto download while opening the site as normal or if that doesn’t work try reinstalling from website. I ended up uninstalling and reinstalled to get the same error? Tried the MAC version and i get a pop up saying "trying to find server"?
Only to find out on 2+2 that there down for maint.
WTF OVER!
Yeah I just uninstalled/reinstalled having same error message
02-13-2018 , 01:10 PM
#7867
WPN_REP's Avatar
WPN_REP
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Winning Poker Network Rep
Join Date: Oct 2013 Posts: 457
Hello, our department in charge is still working on some of the updates. This should be fixed very soon.
02-13-2018 , 03:28 PM
#7868
Poopoopoo
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centurion
Join Date: May 2012 Posts: 141
I talked to the chatroom service op. She was clueless about the maintenance downtime. You'd think this kinda shi* isn't rocket science, but it's always the same.
02-13-2018 , 06:59 PM
#7869
SamSneade's Avatar
SamSneade
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centurion
Join Date: Sep 2016 Posts: 130
Has anyone gotten their rakeback since the downtime.
02-13-2018 , 08:58 PM
#7870
Poopoopoo
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centurion
Join Date: May 2012 Posts: 141
If still struggling with re-install, run the exe file but before installing save to location with name ACR instead of AmericasCardroom. That worked for me
02-15-2018 , 05:49 AM
#7871
FUJItheFISH's Avatar
FUJItheFISH
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Carpal \'Tunnel
Join Date: Sep 2004 Posts: 6,620
What is this "An error has occurred, please try to log in later" message.
02-15-2018 , 07:22 AM
#7872
AlexTheOwl
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journeyman
Join Date: Mar 2014 Posts: 257
I am on an MTT table, but no cards are being dealt.
02-15-2018 , 08:12 PM
#7873
noob_lurk
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enthusiast
Join Date: Jun 2016 Posts: 68
Anyone else getting "AmericasCardroom.exe - Bad Image" prompt after client fails to start? Anyone know what this means? Thanks.
02-15-2018 , 11:07 PM
#7874
allin1972
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centurion
Join Date: Jan 2012 Posts: 159
Quote:
Originally Posted by noob_lurk
Anyone else getting "AmericasCardroom.exe - Bad Image" prompt after client fails to start? Anyone know what this means? Thanks.
Having the exact same problem if I uninstall and reinstall I can log in one time but if I close the client and try and open it again I get the same error as you..support has been no help so far
02-15-2018 , 11:29 PM
#7875
noob_lurk
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enthusiast
Join Date: Jun 2016 Posts: 68
Same thing here -- reinstallation works for 1st run, then client updates a bunch of files and I get the same "Bad Image... DGBHELP.DLL is neither designed to run... " on 2nd/subsequent runs.
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