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Downtime and Disconnect/Lag Issues thread Downtime and Disconnect/Lag Issues thread

10-20-2017 , 01:42 AM
I am down. Was in HU hyper, ugh
10-20-2017 , 01:43 AM
yup
10-20-2017 , 01:43 AM
my table is frozen
10-20-2017 , 01:43 AM
the big ten 30 6pm is down
10-20-2017 , 01:45 AM
I am furious. They act clueless on support.
10-20-2017 , 01:51 AM
k so...

Sir we were just reported about this situation, right now the tournaments are paused, due to a small maintenance we are doing on the serveres so in 30 minutes they should be resume, if by any chance it gets cancelled at all, we will provide with a refund as per Terms & Conditions For further information, is need it you can visit: https://www.americascardroom.eu/poke...nd-conditions/
10-20-2017 , 01:56 AM
saying they shoudl be back up and running after this break in 5 mins.....
10-20-2017 , 02:07 AM
lol NEVER took me back to my HU hyper, so screw me basically.

Thanks ACR! So wonderful!

Terrible.
10-20-2017 , 07:39 AM
Did site just crash again or is it just me?
10-20-2017 , 07:52 AM
Yep Just called crashed once again! I am shocked!
10-20-2017 , 07:53 AM
down again..
10-20-2017 , 08:03 AM
Damn this is annoying
10-20-2017 , 08:04 AM
Did you guys get a message of any type during this last downtime? I didn't
10-20-2017 , 09:07 AM
Tournaments that ran during the crash are getting canceled at this point or do we have to wait forever for the site to start again?
10-20-2017 , 09:26 AM
Was weird, I didn't get a message....just looked like my clock was running down, no option to fold or call. restarted client and would never start back up
10-20-2017 , 12:56 PM
Is anyone able to login?
10-20-2017 , 11:45 PM
Got this gem of a reply when they never refunded me...

"At the moment of that tournament there was no problem in our site(that's a lie), by checking the tournament you even paid a re-entry into it, you were able to play with no complication(another lie), thanks."


Good stuff ACR!
10-27-2017 , 11:18 AM
Is it down for everyone? Froze in the middle of my hu sng
10-27-2017 , 12:56 PM
Anyone else unable to access the 'Rewards' section in the client? (BCP) Also unable to load the Sportsbook. Games seem to be running just fine though.
10-27-2017 , 12:56 PM
Quote:
Originally Posted by Mckittrick19
Is it down for everyone? Froze in the middle of my hu sng

Close and reopen table if it's just the table freezing, obviously would be too late to say that now.
10-28-2017 , 08:12 PM
Quote:
Originally Posted by Thrash370
Close and reopen table if it's just the table freezing, obviously would be too late to say that now.
It just sucks that this is the only fix. Totally on us to notice and then take the time (miss hands, blinds) to do it.

They don't acknowledge it as a problem on their end, so it is hopeless.
10-29-2017 , 04:44 PM
My HR satty R/A froze and i cant pull up lobby , all other tournaments are running. Whats going on?
10-29-2017 , 04:46 PM
its the one that starts at 410pm, i want able to turn my add on off. Can a mod do this for me?
10-29-2017 , 04:54 PM
ok restarted the client and every table came back but the HR 410pm R/A, please if anyone is out there turn off my auto addon
10-29-2017 , 05:01 PM
I am having problems accessing a $10.50 Satellite to the $109 Warmup, all of my other tournaments are working fine, it won't let me open the lobby or open my table. I have already restarted the software, and everything else loaded fine, but not the satellite.

      
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