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Old 09-16-2017, 07:10 PM   #7626
cdfj
centurion
 
Join Date: Apr 2015
Posts: 171
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by cdfj View Post
Ya.... all my tables froze in the middle of hands and I blinded out of 3-4 tourneys and lost chips in all the other ones. I didn't realize people were still able to play for like 10-15 minutes considering a few minutes earlier the games were frozen. I don't even know how to calculate how much ev I lost. Now I have to play these tourneys out and then try to get refunds or something.
After over a week and 5 emails I finally get a response saying I won't get any refunds. My tables freeze and if I restart my client I may get locked out for an hour and never get a chance to resume so I waited 30 minutes. The same freeze had happened minutes earlier and my games started normally. There are times when I know I won't get refunds even though they are probably deserved and I play with the knowledge that every month I will lose some money due to circumstances that I cannot control because of the buggy software and servers. In this instance I actually felt there was almost no chance I wasn't given some kind of refund but I was sadly mistaken.
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Old Yesterday, 05:47 AM   #7627
dusk2dawn
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Join Date: Aug 2017
Posts: 76
Re: Downtime and Disconnect/Lag Issues thread

I am experiencing a lot of bugs tonight. I was in the middle of a HU cash game vs seriously a WHALE and I was up about 4 buyins, then suddenly my slider for betting disappeared, and my only option was check/fold/or MINBET/MINRAISE.

WHAT. THE. FLYING. FAWK.

Not to mention, the same thing cdfj described^ in previous post happens to me DAILY on WPN. I've also tried to get refunded for it to no avail. It is incredibly tilting and costs me money for sure. I hate our government for making this crappppp network the only decent one to play on for Americans and it still is GARBAGE.

I'm talking like literally once every 20 minutes, the tables have icons disappear as they freeze, and the timer is only thing showing....then they SOMETIMES suddenly snap back to full functionality after about 1 minute......AND SOMETIMES they just don't snap back AT ALL and it's on me to CLOSE EVERY SINGLE TOURNEY/SNG, FIND THE "RUNNING" TAB FOR EACH ONE, AND CLICK "TAKE MY SEAT" TO GET BACK TO THE ACTION. THIS IS TOTAL CRAP AND IT REALLY SUCKS THAT THE NETWORK HAS NO ACKNOWLEDGEMENT OF IT. I have heard now a few others here complain about this, yet all ACR support tells me is "nope nothing on our end." When it happens to me, I definitely miss hands, and I can't tell if others have when I return. It SEEMS that they haven't.

Are there a lot more people experiencing this? So far I've seen about 5 people report it on 2+2 and talk about the horrors of support basically shrugging it off.
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Old Yesterday, 06:38 AM   #7628
TexasDolly
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Join Date: Jul 2015
Posts: 226
Re: Downtime and Disconnect/Lag Issues thread

WTF. Deep in 8 max tourney and on several cash tables. Software kicked me out and cannot get back in. 2 away from the $$$$. When will it end?
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Old Yesterday, 06:42 AM   #7629
dusk2dawn
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Join Date: Aug 2017
Posts: 76
Re: Downtime and Disconnect/Lag Issues thread

Yup, double up first hand of my Hyper turbo 6max sng, FROZEN. Cannot get back to table.
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Old Yesterday, 06:44 AM   #7630
dusk2dawn
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Join Date: Aug 2017
Posts: 76
Re: Downtime and Disconnect/Lag Issues thread

I thought they at least did a good job with the DDoS attacks letting us know with updates/popups....I mean kinda at least.

Now these bugs are just happening and they don't seem to give a damn. Very scary.
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Old Yesterday, 06:48 AM   #7631
dusk2dawn
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Join Date: Aug 2017
Posts: 76
Re: Downtime and Disconnect/Lag Issues thread

Hahahahaha so I log out, log back in and it's back up. My chips being stolen, with about 200 less than when freeze happened. Other players at table said it happened to them too, but they got unfrozen while I was logged out and logging back in.

THAT IS JUST GREAT, THANKS ACR YOU PIECE OF CRAP.
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