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Old 09-07-2017, 01:32 PM   #7601
gconedog409
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Join Date: Oct 2010
Location: Austin, TX
Posts: 45
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by cdfj View Post
Ya.... all my tables froze in the middle of hands and I blinded out of 3-4 tourneys and lost chips in all the other ones. I didn't realize people were still able to play for like 10-15 minutes considering a few minutes earlier the games were frozen. I don't even know how to calculate how much ev I lost. Now I have to play these tourneys out and then try to get refunds or something.
The same thing happen to me. I was being blinded out well before WPN Rep said it was back online. I spoke with support to have them refund what they could, and requested a review from the higher ups. I had no notification that I need to close the client and restart. I generally don't do that when this happens, because sometimes I'm unable to get the client to reopen. But, it seems that a restart was necessary for some, and not for others. Next time, the best thing to do is immediately start a chat window with support, and have them tell you the moment it is back on to restart if needed.
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Old 09-10-2017, 01:23 AM   #7602
cdfj
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Join Date: Apr 2015
Posts: 171
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by gconedog409 View Post
The same thing happen to me. I was being blinded out well before WPN Rep said it was back online. I spoke with support to have them refund what they could, and requested a review from the higher ups. I had no notification that I need to close the client and restart. I generally don't do that when this happens, because sometimes I'm unable to get the client to reopen. But, it seems that a restart was necessary for some, and not for others. Next time, the best thing to do is immediately start a chat window with support, and have them tell you the moment it is back on to restart if needed.
Still waiting on refunds. It was a lot easier than I thought to actually see what tourneys I dced in w/ pt, sent them tourney #'s, exact times I was dced, I even did the icm calcs for them where relevant. Hopefully they respond soon...
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Old 09-10-2017, 04:05 AM   #7603
shutdown
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Join Date: Sep 2014
Location: Aus
Posts: 419
Re: Downtime and Disconnect/Lag Issues thread

cash tables frozen again
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Old 09-10-2017, 04:15 AM   #7604
tonyk81
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Join Date: Sep 2016
Location: San Jose, CA
Posts: 65
Re: Downtime and Disconnect/Lag Issues thread

tourney table froze (500GTD) and cant reconnect. Anybody experiencing same? Does anybody know if tourneys are being suspended ?
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Old 09-10-2017, 04:16 AM   #7605
QuadSuited
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Join Date: Jun 2008
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Re: Downtime and Disconnect/Lag Issues thread

Yeah it's down for me too.
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Old 09-10-2017, 04:18 AM   #7606
tonyk81
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Join Date: Sep 2016
Location: San Jose, CA
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Re: Downtime and Disconnect/Lag Issues thread

3 ****in hours of play to build a good stack for this to happen! so ****ed up!
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Old 09-10-2017, 04:21 AM   #7607
tonyk81
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Re: Downtime and Disconnect/Lag Issues thread

reconnected ; lost 2k chips...
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Old 09-11-2017, 02:55 AM   #7608
Poker Clif
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Join Date: Jan 2007
Location: Muskegon, Michigan, USA
Posts: 5,241
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by gconedog409 View Post
The same thing happen to me. I was being blinded out well before WPN Rep said it was back online. I spoke with support to have them refund what they could, and requested a review from the higher ups. I had no notification that I need to close the client and restart. I generally don't do that when this happens, because sometimes I'm unable to get the client to reopen. But, it seems that a restart was necessary for some, and not for others. Next time, the best thing to do is immediately start a chat window with support, and have them tell you the moment it is back on to restart if needed.
Not a bad idea, but it should be even simpler than that. A message should show up on every player's screen, telling the players what's going on. If you think it's confusing for those of us on 2+2, think about all the players who have never been on a poker forum and have no idea how to find out what's going on.
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Old 09-12-2017, 03:03 AM   #7609
WiCane
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Join Date: Jul 2007
Posts: 1,538
Re: Downtime and Disconnect/Lag Issues thread

And she is down again
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Old 09-12-2017, 03:11 AM   #7610
JacksTHbud
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Join Date: Jul 2010
Posts: 23
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by WiCane View Post
And she is down again
just checking protocol version...no big deal
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Old 09-12-2017, 03:12 AM   #7611
dusk2dawn
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Re: Downtime and Disconnect/Lag Issues thread

down?
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Old 09-12-2017, 03:13 AM   #7612
JacksTHbud
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Re: Downtime and Disconnect/Lag Issues thread

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Originally Posted by dusk2dawn View Post
down?
no they are just checking the protocol version
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Old 09-12-2017, 03:14 AM   #7613
dusk2dawn
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Re: Downtime and Disconnect/Lag Issues thread

I was just in several SnGs.... ;\
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Old 09-12-2017, 03:16 AM   #7614
tautomer
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Posts: 949
Re: Downtime and Disconnect/Lag Issues thread

good timing, the doomhammer was falling hard on me for the past 90 minutes
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Old 09-12-2017, 03:17 AM   #7615
mattdogg2443
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Location: Indianapolis, IN
Posts: 156
Re: Downtime and Disconnect/Lag Issues thread

down for me. cash and mtt
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Old 09-12-2017, 03:17 AM   #7616
dusk2dawn
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Re: Downtime and Disconnect/Lag Issues thread

Never been in SnGs when this has occurred. I assume everyone gets a refund that was still in it?
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Old 09-12-2017, 03:18 AM   #7617
JacksTHbud
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Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by dusk2dawn View Post
Never been in SnGs when this has occurred. I assume everyone gets a refund that was still in it?
be back up soon just wait
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Old 09-12-2017, 03:20 AM   #7618
Double Down
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Join Date: Oct 2003
Location: Studio City, CA
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Re: Downtime and Disconnect/Lag Issues thread

Doesn't WPN realize that if they're experiencing a high call volume, it's precisely because they DON'T rock, because clearly a lot of people are having problems?? Unless they somehow think that people are calling them to just say how awesome they are?

"Man, look at how long the line is for our complaints department. I guess it's because we ROCK!"
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Old 09-12-2017, 03:26 AM   #7619
dusk2dawn
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Posts: 76
Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by JacksTHbud View Post
be back up soon just wait
Um, ok, ya, and I was with less chips than when it happened, and eliminated from some already. It's a joke. Stop acting like it's some routine procedure.
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Old 09-12-2017, 03:30 AM   #7620
Nefirmative
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Re: Downtime and Disconnect/Lag Issues thread

Up again
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Old 09-12-2017, 05:20 AM   #7621
sorso
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Re: Downtime and Disconnect/Lag Issues thread

hey. wtf is going on with stars? i've been disconnected for 10 minutes. log files shows that the problem is again from the island of man as it was in the past...
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Old 09-14-2017, 02:10 AM   #7622
dj1337
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Join Date: Dec 2009
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Re: Downtime and Disconnect/Lag Issues thread

Quote:
Originally Posted by sorso View Post
hey. wtf is going on with stars? i've been disconnected for 10 minutes. log files shows that the problem is again from the island of man as it was in the past...
This is a WPN thread not stars lol.
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Old 09-14-2017, 03:14 AM   #7623
zooeyglass2
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Re: Downtime and Disconnect/Lag Issues thread

anyone else having problems in MTTs?
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Old 09-14-2017, 03:19 AM   #7624
Double Down
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Re: Downtime and Disconnect/Lag Issues thread

My sngs are all frozen, and I can't unregister from the ones I'm registered in
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Old 09-14-2017, 03:21 AM   #7625
AlexTheOwl
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Posts: 239
Re: Downtime and Disconnect/Lag Issues thread

Stuck on Connected! Checking Protocol Version
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