So far so good.....

With two hours of late reg left, they've already surpassed the guarantee for the Million Dollar Sunday, and the other OSS events seem to be crushing their guarantees. Seems that these recent DDoS issues have not had any significant negative impact on traffic.

I wrote a post suggesting that they should forget about new promotions, take the site down for a week or whatever it takes, and devote all available resources to fixing the problems with crashing and freezing.

I wrote that post four years ago.

I used to think that they did a poor job of hiring support staff, but I don't think that's the issue. My opinion is that support staff isn't taught, allowed or empowered to do much of anything.

When I get a support person, describe my problem, and tell him all that he has to do is look and my table and see for himself, and he refuses, it's one of two things. Either he's an idiot, or he's sticking to a script given to him by management.

Have you called about your cable TV and no matter what you say, they want you to check whether you're plugged in and whether your connections are tight? If so, you know what I'm talking about. Once a cable rep actually told me that he was following a company script.

I think that's what's happening on WPN.

Today I used all my best lawyering, flattery and 50 mins to try to get a $10.20 refund on a tourney I feel I was screwed out of by the downtime/disconnect issue. It sure seemed like I was met with a script to check, re-check, see no problem, ignore my potential solutions, after more checking and re-checking, deny request and try to move on.

I kinda feel determined to win this one though. Ultimately, it was the only harm I personally suffered from the issues that was not recompensated in some form. Maybe a really friendly never-ending squeaky wheel will get a little grease.

I sure hope not, that would even be worse. I don't think for a nano second that their intention is to screw players over or be unhelpful. It just seems that there is a lack of business acumen on a top-down basis. We get hired as consultants/turnaround specialists for half a dozen companies a year. I see this all the time. Management gets in over their head some and become overwhelmed. Obviously, I cannot say that is what is going on here, but it has all the earmarks of a company that grew faster than their management's experience did/could. It isn't a negative on their end, only if it goes unaddressed. The fact that the reps here usually correct a problem in no time is pretty much proof of that. The scenario makes sense that they are not being taught how to personalize problem solving due to lack of awareness. Most of the calls are probably fairly simple to address.

Good luck with that. I've sent screen shots and they adhered to their story. I was in an OD that got a last minute registration that gave it a payout bump. It was not reflected on the lobby screen and the payouts were screwed up. The rep on the phone's reply to why there was no adjustment in payouts was....."in Omaha you get dealt four cards but can only use two of them". I swear to God that was his reply. I emailed support and not even a sniff of a reply. I finally posted one of the times it happened here and I got an unsolicited PM from WPN-rep saying he would fix it right away. It was. Some rep by the name of Michael actually was a big help once on the phone and that was regarding a technical issue. I even joked with him about how unusual it was to get someone so knowledgeable on the phone.

I haven't played much in the last few days and I know there was an attack but I figured the site was stable now.

All day today, the cash tables have been extremely laggy. A lot of the time when I take an action, it takes several seconds to register. When I'm in the blinds, I sometimes get 'disconnected' and am forced to sit out.

Has anyone else had problems like this today?

Anyone else just go down (cash games)

yeah cash isnt working. got a sng/mtt running fine though
edit: now mtt is frozen too

down....

Sigh. Froze during my hyper turbo sng with 4 people left and chip lead. (internet working fine).

I sign out, can't sign back in for 2 minutes.....60 chips left. Those cats did WORK in those 2 minutes.

Sadly, because I know how much this site and its customer service sucks, I won't even be attempting to get a refund. Not looking to get treated rudely while they tell me it's a problem with my internet because it didn't happen to the other players at my table.


And for those of you ready to say "it doesn't suck! Phil is re-running OSS, didn't you hear!?"

So? The site still sucks as much as a poker site can. Ignition does too.

In summary, I hate our government.

Pay the ransom so you are no longer forced to play on WPN.

I have money on two sites (ACR and Juicy Stakes Poker) so that if there is a problem on one site I can play on the other. I recently had a day that I couldn't play on either.

My antivirus software decided that it didn't like Juicy Stakes any more, even though I have never had a problem this year while playing over 300 MTTs. The original problem flagged was the JSP update, but soon after that I couldn't even open to the lobby to look at the tournaments.

ACR was doing what is always does, lagging and freezing. I don't touch it unless everything has been running OK for at least an entire day. I guess today is out.

I finally figured out how to turn the antivirus software on an off, so I'm back on Juicy stakes. ACR has had five years to fix their problems and it hasn't happened yet. ACR was supposed to be my main site, with JSP as the backup.

This year over 90% of my tournaments have been played on Juicy Stakes. They have very small prize pools (the largest tournament that I have played this year had 82 players). More than half of the MTTs are turbos, and I don't play turbos. The payout structure is ridiculous--sometimes more than 30% of the field cashes.

Ultimately, it comes down to one thing. When I sit down to play on Juicy Stakes, I know that once I start a tournament I'll be able to finish it. Every time.

i think down again

Is True down for anyone else? In 4 tourneys and now it wont even move!!!

WTF!!!! Is this normal?????

Cash tables down as well, I guess his means I have to go to hobby lobby with my wife after all.

Edit: actually the wife says it's Dillard's then staples...hmmm

Update: The cash tables are going back and forth between running and not running, almost like there is some kind of major lag going on.

This is ****ing joke right?

obv

how long is this going to go on for today? All day process or maybe just a quick 20 30 minute fix? any ideas?

We are checking on the situation, all running tournament has been suspended, apologies for the inconvenience.

can we assume these will be cancelled? can i run some errands or must I sit as a hostage waiting for this site to be back up?

We are resuming the tournaments right now.

Ya.... all my tables froze in the middle of hands and I blinded out of 3-4 tourneys and lost chips in all the other ones. I didn't realize people were still able to play for like 10-15 minutes considering a few minutes earlier the games were frozen. I don't even know how to calculate how much ev I lost. Now I have to play these tourneys out and then try to get refunds or something.