I appreciate that WPTD is here for 2+2 but the refund system is not worth my time worrying about. (Not to mention that they shouldn't be getting shut down to begin with)

The bottom line is I don't trust the system and it's not worth my time to deal with, for example, BCP taking $22 out of my account yesterday for an incorrect refund, when the $22 was never credited to my account to begin with.

I have seen WPTD explain here that the refund process is meant to be as fair as possible, but the bottom line is it's not fair at all, and I'm not going to argue about how it's unfair that if you double up in a tournament and then the tournament is canceled, you only get your buy-in back, just because the tournament is still in late registration.

I will continue to read this forum for improvements. Again thanks to WPTD for being here and supporting 2+2 and I hope to see these improvements to resume playing here again.

I can only tell you the facts. Every single player was refunded automatically for the $4k GTD. We had to take the money back from the busted players as we needed to distribute the prizepool back out to the remaining field. I understand your frustrations and at the moment we do everything manually. We are in the process of having a completely automated refund process but i cant say when it will be ready. Its a big update. But i do agree we shouldnt be in this position in the 1st place. Trust me when i say. NO ONE wants server issues.

I see that now - Looking at Tournament transactions the buy-ins were changed to zero. Thanks for the response.

Please also consider the fairness of the rules which are used for refunds.

IMO our rules are very fair. I would be interested to hear your thoughts on what is bad? PM if you like or publicly im easy ;-)

I was playing 1272635; the nightly $55. I have exactly 1 hand from this tournament in my database. I late regged and doubled up against a guy to a clean 10,000 chips. The tournament then immediately froze.

I was refunded the buy-in of $55 and an additional $4.34.

seems about right....thats about what ur double up would equate to in real monies, ICM was input and u were distributed properly as far as i can tell

Well if that's ICM then whatever I give. Although if that was true value it would mean I should fold AA to an open shove.

WPNTD is there any way you can pull up the prize pool / players from the specific tourney? I'm curious to see what the refund would have been on PokerStars...

Or are the policies identical?

Do we know why the site keeps crashing?

if u know the site is about to crash and it's very early in the tourney, probably yes. how are you to anticipate when the site is gonna crash tho?

Let me first say thank you TD for looking into this I believe you care. I've personally been upset with the way things have been recently but I have met lots of people in the company that have even reached out to me and asked me my thoughts about various promotions and stuff. I'm truly hoping that this can change back soon.

But here is what is wrong with the refund situation. (I'm actually thinking about starting a thread about this but I will hold off in the meantime)

Example is the 12.5k GTD that took place on the 16th tourney #1312477. This tourney was cancelled 28 minutes after it was started. I receive my buy in back only. If I had busted the tourney I would not have gotten my money back.

So where did all the money go from the players that busted in the first two levels of the tourney if it didn't go back to the players?

This is a question not answered many times

I live this site but theft?

Some questions no one answers for us.

Why problems

Why steal?

It's definitely messed up how this keeps happening I want my buyins back for busting before it crashed, lol.

Guys, I will repeat myself. I need to get this clear and happy to do it for as many days, weeks, years as it takes. We DO NOT STEAL money. Look at where this site has come from and where it is now. Do you think we would want to keep peoples money for the short term when we are here for the long term and trying to grow. I think people need to understand how we do refunds and im happy to answer questions but our t&c's were written by me with regards to refunds and i feel i have made them very clear and understandable so that everyone gets it.

WTD, I appreciate your efforts in customer service and I think you do a great job. However, and I do apologize if this has been answered, why is the question of why the site keeps crashing blatantly ignored? Here again, I asked the question only a few posts up and it's still ignored. Will you please shed some light on the crash problem and what steps are being taken to fix it?

1st of all ty for your comment. I do try to avoid answering this question tbh because people tend not to believe me. We dont know the root of the problem otherwise it would of been fixed but it is server issues. But what i will say is that we are working ridiculously hard at the moment to get backups, different measures in place to stop this from happening. I promise you the tech guys are working day and night at the moment. I dont know the full technical details as im not involved.

I appreciate the quick response. I understand people probably give you a hard time over this, and your answer is acceptable and reasonable to me, at least.

just a suggestion from someone who works in sales and customer service, and at a management level, an email or official statement from WPN acknowledging the issue and steps being done to fix it would probably be a huge help. Often when people don't see something like this, they get in their head, and come up with all kinds of crazy reasons for the problem.

I like your thinking sir. Let me speak with the tech guys. See what i can get from them.

+1 would like to hear an official reply to this. I believe this has never been properly addressed.