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Debit / Withdrawal Card

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05-16-2013 , 06:05 PM

xman08

centurion

Join Date: Jun 2008 Posts: 173

How long does it take to receive the ATM card that allows you to withdraw from BlackChip?

I was approved and $25 was withdrawn from my account on April 30.

05-16-2013 , 10:38 PM

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by xman08

How long does it take to receive the ATM card that allows you to withdraw from BlackChip?

I was approved and $25 was withdrawn from my account on April 30.

Hi,

It should take about two weeks - so you should be getting it any day now. Failing that, please contact live chat support to inquire, or email security@blackchippoker.com.

In future, please post your queries in the BCP thread located here.

BlackChipRep.

05-28-2013 , 10:45 PM

xman08

centurion

Join Date: Jun 2008 Posts: 173

Almost 30 days and no debit card.

Now I receive an email that driver's licenses are no longer valid that I need to submit a passport or social security card after I was approved.

I talk to a rep everyweek and told oh it's on it's way.

I have gotten such the around from these folks that this is *****' bullsht.

Feels like we have another poker room getting ready for something shady. . .

05-28-2013 , 10:53 PM

idun215

veteran

Join Date: Jul 2012 Posts: 3,015

Quote:

Originally Posted by xman08

its not shady its just that since you were approved for your card the mastercard company requires more information hence why they ask for more id.

05-29-2013 , 12:20 AM

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by xman08

I've replied here.

05-30-2013 , 04:27 PM

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

Documents sent in and money withdrawn from my account on 5/20. Just received an email (5/30) that my debit card has been shipped with a tracking number. Checked the tracking number and it shows my card was actually sipped yesterday (5/29).

05-31-2013 , 07:24 PM

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

Quote:

Originally Posted by Curtlow

card received 5/31

Problem: I get the card and go online to activate the card and it won't activate because of "not sufficient funds" even though $25 was taken out of my account to get it started. Called the number that they provide to activate it and nobody answers even though it says 24/7 phone service. Now what?

06-01-2013 , 03:50 AM

hockey1983

centurion

Join Date: Jul 2007 Posts: 132

oy vey

06-02-2013 , 11:57 AM

kahntrutahn

Minbet Millionaire

Join Date: May 2005 Posts: 8,054

Quote:

Originally Posted by Curtlow

I don't think I've ever heard of anyone getting a response on the telephone number... Have you tried live chat on your respective skin/operator? I'd see if they can find out what is amiss for you.

--
Kahn

06-02-2013 , 12:37 PM

#10

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

Quote:

Originally Posted by kahntrutahn

Thanks forgot about that option. I posted on here 2 days ago, sent emails to security and the email address that sent me the info on the card and have yet to hear from anybody so I ill give this a try.

06-02-2013 , 12:53 PM

#11

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

Just contacted live chat and the guy told me that the $25 was taken from my account to pay seven card for the debit card and that I have to withdrawal to the card so there is money on it to activate it but I thought I seen where the $25 was taken and put on the card to cover the fees to activate the card etc?

06-02-2013 , 12:56 PM

#12

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

Posted by morphingbuildups in the BCP thread. post 6035

By the way there is a $5 dollar "activation fee" as well, So when you get the card it has $18 on it. And you must use it at least once every 60 days or face a "inactive fee". Its all worth it tho if withdraw more then once a month!!!

$25 load
-$2 load fee
-$5 activation fee

06-02-2013 , 07:08 PM

#13

BlackChipRep

Official BlackChipPoker Representative

Join Date: May 2012 Posts: 925

Quote:

Originally Posted by Curtlow

Hi,

If you have any more questions about the debit card, please email security@blackchippoker.eu and explain the situation. The banking team will get back to you within one working day.

Kind regards,
BlackChipRep.

06-02-2013 , 07:46 PM

#14

Curtlow

old hand

Join Date: Dec 2007 Posts: 1,383

I emailed them yesterday so still waiting to hear back.

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