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07-27-2017 , 12:44 PM

#26

Nevahascards

adept

Join Date: Mar 2008 Posts: 1,132

Quote:

Originally Posted by Winning_TD

Are you still having this issue

Yes, this issue has been going on for days! IT is no help! PLEASE HELP!

07-27-2017 , 12:46 PM

#27

aqb

grinder

Join Date: Dec 2009 Posts: 695

Quote:

Originally Posted by Winning_TD

Are you still having this issue

Yes sir.

07-27-2017 , 12:55 PM

#28

SimpleFast505

banned

Join Date: Apr 2016 Posts: 28

Quote:

Originally Posted by Winning_TD

Are you still having this issue

Yes.....

07-27-2017 , 12:58 PM

#29

sasha

old hand

Join Date: Oct 2005 Posts: 1,677

same error for me as well

07-27-2017 , 01:02 PM

#30

p2 dog, p2

Carpal \'Tunnel

Join Date: Jun 2012 Posts: 7,536

Quote:

Originally Posted by Winning_TD

Do you get a security box come up when you try and login..

If you click no then that could be a reason you are getting this error.

Make sure your IE is up to date. We made a change in the cashier today.

i never get this popup

Quote:

Originally Posted by Winning_TD

Literally these are the only 2 reports we are getting of this.

Tried deleting and re installing the client?

seems pretty widespread now. I hope fixing this is the current highest priority

07-27-2017 , 01:06 PM

#31

SEA DOG

enthusiast

Join Date: Oct 2014 Posts: 52

same issue here

07-27-2017 , 01:09 PM

#32

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Ok guys they have found the issue.. They are working on it,

I will update once resolved

07-27-2017 , 01:21 PM

#33

Nevahascards

adept

Join Date: Mar 2008 Posts: 1,132

Off topic but can you transfer money between skins? I play on True but want to check out ACR.

07-27-2017 , 01:39 PM

#34

SimpleFast505

banned

Join Date: Apr 2016 Posts: 28

Quote:

Originally Posted by Nevahascards

Off topic but can you transfer money between skins? I play on True but want to check out ACR.

Normally no but I got this escalated to supervisor and he did it for me as a one time courtesey this morning

07-27-2017 , 01:41 PM

#35

Nevahascards

adept

Join Date: Mar 2008 Posts: 1,132

Quote:

Originally Posted by SimpleFast505

Normally no but I got this escalated to supervisor and he did it for me as a one time courtesey this morning

Is ACR's software any different? Would it be worth doing or is it about the same as TP?

07-27-2017 , 01:41 PM

#36

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Quote:

Originally Posted by Nevahascards

Off topic but can you transfer money between skins? I play on True but want to check out ACR.

PM'd

07-27-2017 , 02:33 PM

#37

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

I am having same issue went to open ACR and my shortcut vanished its telling my shortcut has been moved or deleted. I have tried everything i can called support and they are as useless as titts on a bull. I have been trying to fix this issue for 6 hrs. I think i am just going to move to Ignition or betonline

07-27-2017 , 03:20 PM

#38

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by phishphan1996

I figured my problem out finally.

I highly suggest that ACR do something about the Call Center people they use for customer service.

They are rude speak very poor English. The English i can handle but i don't do well with being hung up on because well i cant say why i'm not sure.

After contacting them 6 times i had one gentlemen that defiantly knew what he was doing. The problem is he was the first guy i talked and that was yesterday and i was running short on time so i decided i would call back when i got home. yeah huge freaking mistake. Anyway after 6 hrs or so i finally figured it out myself.

07-27-2017 , 03:21 PM

#39

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

We do not hang up on people. There is an issue where all phones disconnect for a moment which seems we have hung up.

It is not the case.

Please share any help you can for other players, would be appreciated

07-27-2017 , 03:22 PM

#40

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

I've had shortcuts disappear that were linked to an outside network and it was because my antivirus updated and didn't default recognize it. I had to create a new one. It doesn't happen to me on WPN, but every 60 days on Intertops whether I need it or not.

07-27-2017 , 03:27 PM

#41

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by a dewd

Bingo i do blame my self for not checking my antivirus. Thats the first thing someone should of said when i called. But no they had me on a wild ass goose chase.

I had to unistall my AV and then use "search everything" program to find all the files i had for ACR and delete them all and did a PC restart downloaded ACR and it worked

07-27-2017 , 03:40 PM

#42

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Wow,you removed the antivirus and re-installed it?

I just removed all traces of TruePoker from the computer. In the c drive the TruePoker folder and in the download folder the software to install it. Then I downloaded the software again, installed it, and it is working fine, but the nginx 1.6.2 error on the cashier and rewards tab is still happening and the MyAccount tab doesn't open a thing now.

07-27-2017 , 03:51 PM

#43

SimpleFast505

banned

Join Date: Apr 2016 Posts: 28

Quote:

Originally Posted by Winning_TD

Ok guys they have found the issue.. They are working on it,

I will update once resolved

do you have eta on this? As of now its still not working. Hoping this can be resolved today

07-27-2017 , 04:59 PM

#44

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by a dewd

I i tried everything it would not work honestly was the last thing i was gonna try and then just say forget it.

07-27-2017 , 05:07 PM

#45

phishphan1996

enthusiast

Join Date: May 2017 Posts: 69

Quote:

Originally Posted by phishphan1996

Ok so i need to update this and i am not sure who might have read this post so i am quoting it.

So i just got a call back from one of the lady's i talked to earlier today she made sure to call me with the fix that tech support gave her. So that to me means a lot the only thing i wish she would of done was tell me she would call me back. So i would have known they were at least working on it. Anyway wanted people that may have or will read this post to see it.

07-27-2017 , 05:10 PM

#46

LawrenceSimons

stranger

Join Date: Jul 2016 Posts: 8

I am having the same exact issue as I stated on other forums, I would love to continue playing on this Client but if I cannot get my funds moved from True Poker where I'm getting the 403 Forbidden issue to ACR I will end up just withdrawing all my funds. Either fix this issue True Poker Support or let me play on the platform that actually works "Americas Card Room".

07-27-2017 , 05:16 PM

#47

PLOdonk25

stranger

Join Date: Aug 2016 Posts: 2

also having the same issues

07-27-2017 , 05:58 PM

#48

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

I have just been told

issues should be fixed.. Pls confirm guys (i wont hold my breath that its 100% fixed)

We always have hope!!

07-27-2017 , 06:02 PM

#49

SimpleFast505

banned

Join Date: Apr 2016 Posts: 28

Quote:

Originally Posted by Winning_TD

I have just been told

issues should be fixed.. Pls confirm guys (i wont hold my breath that its 100% fixed)

We always have hope!!

its good thank you!!!!

07-27-2017 , 06:05 PM

#50

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

well, would ya look at that!

That was easy

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