Cashier not working - Page 2 - Winning Poker Network -- Two Plus Two Poker Forums

Another way to put it, if I could enlarge the lobby screen to fill my whole computer screen, It seems as though it would be OK but I can't enlarge the ACR screen. I don't know how to fix it

Could you please be so kind and provide me a screenshot of the cashier and the lobby so I can check it.

02-20-2018 , 01:40 PM

#27

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

If you are having black screen issues i would appreciate a volunteer to PM me so we can dig deeper into your issue. Thanks

02-21-2018 , 09:31 AM

#28

spaceman

grinder

Join Date: May 2012 Posts: 460

Quote:

Originally Posted by WPN_REP

Could you please be so kind and provide me a screenshot of the cashier and the lobby so I can check it.

I'm having a hard time doing it, i'm not too computer literate. I've saved the image but I'm having trouble sending it. Help please

02-21-2018 , 12:36 PM

#29

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by spaceman

I'm having a hard time doing it, i'm not too computer literate. I've saved the image but I'm having trouble sending it. Help please

First, In case you don't have opened the poker client please be so kind and do the steps below twice to be 100% sure that the poker client was updated correctly. If not just do it once:

1. Close poker client
2. Open poker client again
3. Wait a while for BCP poker client updates
4. Login Poker Client
5. He should be able to open MyAccount

02-21-2018 , 08:15 PM

#30

Houserocker

grinder

Join Date: May 2004 Posts: 498

Cashier is not working for me on either ACR or BCP. This has been since the cashier look was updated a few weeks ago. Poker Host did not update their cashier, and it still functions properly.

02-22-2018 , 12:46 PM

#31

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by Houserocker

Cashier is not working for me on either ACR or BCP. This has been since the cashier look was updated a few weeks ago. Poker Host did not update their cashier, and it still functions properly.

Hello, we had an update a few hours ago, it was for players who had issues with the black screen cashier and unresponsive client. Now should be working fine. Let me know if you still have issues so I can assist you.

02-22-2018 , 02:35 PM

#32

Houserocker

grinder

Join Date: May 2004 Posts: 498

Quote:

Originally Posted by WPN_REP

Opened the ACR client today, it did some updating, I logged in and clicked on Cashier. Still a black screen, still not working.

There seem to be a lot of people still having this problem. Why not revert to the old style Cashier? It was functional and gave you all the information you needed.

02-22-2018 , 08:31 PM

#33

Scientist

journeyman

Join Date: Aug 2008 Posts: 233

With the Mac client, has just been bringing up empty chrome window every time I click on anything in client (Sports book, cashier, etc)

02-23-2018 , 12:25 PM

#34

WPN_REP

Winning Poker Network Rep

Join Date: Oct 2013 Posts: 457

Quote:

Originally Posted by Houserocker

Hello, If you have the poker application open, please close the application and then open it. Next, go to the Cashier. It should be working, let me know if you still have issues.