Quote:
Originally Posted by Double Down
I just posted this is the players issue thread and then saw this thread, which I believe may be related to my issue. Here is the post:
Having a major technical issue. I tried to login today, and when the loading screen finished, the following message was displayed:
"AmericasCardroom.exe- bad Image
C:\AmericasCardroom\dbghelp.dll is either not designed to run on Windows or it contains an erroe. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."
I uninstalled the software and re-downloaded. The software opened this time without issue, and I played for a couple hours. Then I closed the client, and decided to try opening it again just to make sure that the problem was gone. And sure enough, I encountered the same exact issue.
I spoke with customer support, who obviously had no knowledge to offer about this specific file other than to say that it could be that my computer has a virus, and they suggested running CCleaner, and then uninstalling and reinstalling the software. I did that just now, and the same thing happened. I was able to log in, but then after closing the client, could not reopen, and the same error message appeared. HELP!!!!
One more thing: both times today that I downloaded the software and installed it, it took over two hours from clicking install to the client opening.
There is nothing wrong with my computer, and I haven't even used it the past couple of days. So nothing has been changed, or downloaded, etc. It is my understanding that there was a software update on Tuesday night. Could it be that there is some kind of bug in the update that is making this happen?
Could this be related to other issues people are having running the client since the software update? I noticed some people have been mentioning that the cashier won't load, and I also noticed this during the times that I was able to access the software.
Same error message... every reinstall allows me to open/close client once before it fatally updates.
Still not fixed.
I looked for the dbghelp.dll file, but it doesn't appear to be on my hard drive.