I mean we are paying rake for these said tournaments so pretty sure we have a right as customers to complain about the, at times bad product we are paying for.

Probably the worst part about these problems is the lack of communication. Over this past week with all the server problems and freezes no one from your company came in here and addressed it or even acknowledged it. By looking thru the disconnection thread from this week one would not even be sure these problems took place since not one person of your staff came in to address the situation or give updates.

Also imagine how turned off from poker/wpn the casual/new/rec players that aren't on 2+2 are and have 0 clue what is going on at the moment. How hard is it to inform customers of current disconnection problems on twitter/fbook/email at the time it is taking place?

and lol @ planning a boycott, wpn does it to themselves on a regular basis

I havent disagreed with you. Must be the most tilty thing ever.

My point has been ... We do care. We dont want it. We try everyday to fix it.

I dont come on no and update 2+2 when im busy dealing with these issues from home. If i came in and said we dont know the issue and dont know how long its going to be. That wouldnt help anyone.

I share the same concerns as you and its sad how good i have got at dealing with these downtimes. I wish we could have golden servers. Golden ISP etc etc.

Social media i was under the impression respond to twitter etc when these things are going on. If not then yes it is something we need to improve on.

and lol @ planning a boycott, wpn does it to themselves on a regular basis[/QUOTE]


The whole premise of a boycott is to have wpn realize the money lost in rake.
If a lot of Regs stopped for a day and wpn lost tens of thousands they may wake up. Losing those regs permanently would be detrimental to their business. So showing them that impact for a day could be beneficial.

We know how much its costs i mean seriously think about it.

Everytime we go down it costs more than just lost rake in that time.

I am done arguing. We dont like crashes!!

Clearly you know how much it costs. But you guys don't think for a second people will stop playing on your site. If you see that it actually happens maybe it will light a fire under someone

I've boycotted WPN 3, maybe 4 times in the last 7 day, thanks to them, of course.

Unfortunately, boycotting WPN isn't going to do anything. Players don't have other options in many cases and WPN knows that. There is a 0% chance I believe they couldn't find a way to fix this issue if they put enough money/man power into it. If after this many years or problems new issues are still occurring, I'd think it's time to scrap this terrible software?

I'm not a Jackpot player, but really, what excuse do you guys have for still using the new format? It's awful, doesn't work correctly, doesn't have hand histories, folds you when you click all in sometimes, and you're adding new stakes? No offense or anything, but that is absolutely ******ed and shows how little the people running this network know about business/poker.

The way you people respond to your customers tells me you guys know very little about business and customer service. Give me a break with this condescending bs that people shouldn't be mad, we have every right as loyal paying customers. You guys don't like it either? Well no ****, what is being done to fix it and why is it still happening after so long?

The boycott won't work because there is no alternative for most, but I have alternatives and if this **** keeps happening I will be taking my business elsewhere more so than I already have.

And I think you completely missed the point.... your product or service whichever you want to call it is poor. If there are that many reasons for issues then maybe the network needs a complete overhaul if that is what it takes to bring it to an acceptable level. Is that such a hard concept to understand? Either do it right or don't do it at all.

To prove my point take the jackpots for example. They were fine the way they were. The changes to them actually made the product worse. That was not an issue that just randomly popped up. That was a conscious decision by WPN management to implement and despite peoples complaints they were still kept. Even if the current format of jackpots ran fine they would still be inferior to the old format. How can you justify decisions like that?

But it would help if there was some kinda of educated guess or estimate of teh situation. ie: "Hey guys we are having server problems we aren't sure how long it will take but we are pausing the client now so no players are at disadvantage. We will update again when we are going to unfreeze the client and give ample time for everyone to get back in the client before we restart."

How hard would it be to do a small update like that, then at least the players have some clue what is going on. As opposed to be stuck in the dark for almost an hour.

And no social media is usually unresponsive, i think the last time this happened this week they responded to stuff the morning after. And had no post about server problems they just had some updates on the problems earlier in the day about 6 hours before. Which obviously isn't current

Hey now, mucked hands are coming any day now! -2011

i understand you mcc .... the other night when the issues happened i would of told you in 20 minutes we will be back because we restarted servers.

Low and behold issues arose from doing that and ended up being hours.

I wont lie.. i just dont log in to 2+2 from home and really i am pretty much the only one that comes on here. i have enough tilt during the week from it ...

Winning TD you sound like a politician with your we don't like it and are doing everything we can to fix it. Why does it crash? What are you doing about it? When can we expect changes? And I'm guessing your answer will be I don't know about the technical aspect of the software so give us someone who knows. That is all

+1

Ok you guys pick the day, and on that day I'll play a bunch of WPN MTTs cuz this idea is just dumb.

What are planning to accomplish if 12 regs boycott? A slightly higher ROI for the rest?

I think what folks want to know is WHY? As a long time lurker and recent joiner to this site, I've always wondered WHY? WHY can't the software be made more function-able? If it can't, just say so. Let folks know that it is what it is. And if it can be made more function-able, then what specifically is the problem preventing that? I don't know if you lose many folks if you just come CLEAN DIRTY.

I'm pretty sure all of these questions have been answered at one point or another.

I believe it was said they don't know why it crashes, that its a different problem each time. All that's been said is it's the servers and nothing to do with client or software.

I don't know what more they can do about it besides "everything they can". You're implying that there is, but they're saying there isn't.

It's difficult to present a timeframe for a "fix" when they don't seem to know what exactly is causing these interruptions. Every time they miss a given timeframe in this forum it's more pitchforks, so I wouldn't expect one.

Again, the software isn't the issue, so no need to present a tech for the forum's personal interrogation.


Obv, if crashes keep happening at this rate, the pitchforks are deserved. How are you already at boycotting tho?

It has got to the point that shutting down and figuring this out is justified

Hire someone get a second opinion it can not hurt at this point

Taking money from new players when your site runs like this is one almost criminal

Sending promotions for million jackpots when they do not run properly is another failure we dont want this BS


existing players are fed up and WPN needs to act like a first class operation and fix this once and for all

+1

Such a bunch of bs. If it is true they don't really know why the network crashes then they can't say for certain that it isn't the network or servers or whatever. Like seriously how can they say it is something different everytime and say they don't know what causes it? If they don't know what causes it then it could be the same thing everytime and they just don't have the right people to handle the job. Regardless, to put people in a position where they are wasting time and money constantly is a lack of respect to the people that pay rake to them. Just saying they are trying everything doesn't cut it and they will have to put up or shut up.

What I am taking from the masses and what I believe myself is that there comes a time when the tech staff simply cannot handle the scope of the job and needs outside professional help to get the problem(s) resolved. Stating the staff tries every day to fix it doesn't mean anything is getting accomplished. My wife can try every day to change the fuel pump in her car but that doesn't mean she will succeed. She doesn't even know what one looks like or where it is located but her effort could be there 110%.
I'm by no means a reg and it really is a deterrent when I do hop on and see the problems everyone has been "complaining" about for months or longer. I received an email yesterday about the Jackpot promotion. I log onto your client and see the Million dollar promotion plastered on the banner. I click the Jackpot tab and guess what I see.... A spinning circle? That's really the way to gain traffic to a specific game or the network in general? Then I close the client to have a webpage open to the promotion? What a slap in the face! This **** should be working 100% BEFORE any type of promotion is advertised.
I was playing a bit earlier this week and folded my hand only to have the countdown timer continually repeating. As I read elsewhere I had to restart the client for that to go away. I don't play many MTTs either because I don't trust the software enough that I won't get stuck sitting at my computer for 30 - 45 minutes wondering if the MTTs are going to restart or just get cancelled.
I don't blame the regs for being very upset with WPN. When a problem is brought to the network's attention the network should get it taken care of promptly. ONLY when said network DOES NOT correct that problem in a REASONABLE timeframe, and this problem is brought to the network again and again does it become "complaining".

There really are so many issues that can crash a server. The server log is thousands of lines long. Often when you find the issue, you end up fixing the symptom and not the cause. It does seem to crash many nights around 11 PM EST as if there is some over use of resources or just too much traffic due to a peak time, which means the servers are outdated or undersized.

The best solution may be to write/rewrite/edit the software and then put it up on new servers that have much more capacity than the current ones. Test those out and try to crash them constantly, when they hold up, make the switch over even if it means shutting down for the day.

I notice they also seem to crash the day of or after a large change has been made to the schedule. Every time they upload a promo series, that night the system seems to crash and games are cancelled.

It really seems that the IT and programming is outsourced. Maybe the software is a total hands-off license and they need the parent company to do the changes/troubleshooting and they just aren't concerned. It would be disenchanting to think that it is all taken care of internally and the best response the customer service can do is give random times it should be back up and running. I check the threads here way before I call or live chat with customer service. The last time I spoke with them they told me my SnC happy hour points were correct even when I had a screen shot of before and after. I really give them no credit. The online reps here are not included in the dysfunction of the staff you call in to speak with.

Suck it up and hire a outside tech to fix this

You and your staff do not have the ability to fix it

Dont send us promos while the site is not stable enough to play on

This all our fault for playing on a unregulated site that has a lying delusional CEO

The guy makes live promises on stream and then never streams again

He is a coward and a terrible manager

How is they don't know an acceptable answer for some of you?

What is the actual problem with the site?? What is the beef u guys got? So it's the crashing issue that is the problem. The people are in CONTROL. If u really want to massive change u got take massive steps. Boycotting or 1 day is nothing. Boycott for a month would maybe get something done. So most likely never gonna happen

The people complaining super harshly are definitely delusional to think they'll get a world class software here. Essentially all online poker platforms other than stars are garbage with similar problems, and this one caters to the US which gives them even less incentive to care.

As a software developer, I understand how difficult it is to create a perfectly stable platform and I'm guessing as 'a dewd' said above there isn't a software team staffed at WPN.

You can't expect these small market companies to invest $100k's (which it may take) to overhaul their software in order to be 'perfect' (stars level). As long as the site is "mostly working", they won't fix anything you complain about. Their sites could be gone any day from the US market and they want to leave with a size-able profit. This is the price we pay from our government not giving us a regulated system.

I really don't like how 'Winning_TD' is talking with the WPN users tho, as customer service should never lose their cool with their clients no matter how obnoxious they get (you guys are kinda being obnoxious).