Quote:
Originally Posted by Winning_TD
I am no justifying anything. I hate it as much as you guys. I cant tell you why they happen sometimes. I am just telling you that roughly 2 years ago i was up until 2am everyday cancelling and suspending as it was a daily thing.
The truth is, poker players will be poker players. Always looking for something to complain about. I to was/am the same. Im not saying you dont have reason.. What i guess im trying to say is.. We work everyday on trying to fix any and every issue. I know other sites do have many issues and i also know that on Sunday stars was having issues as i got lagged out of a hand which i had 2nd nuts. I didnt email them or anything and they obviously deal with these issues much better than anyone.
I am not attacking customers but you have to think about it outside the box a little.
Do you really think we are not trying to fix these issues? Just happy that they happen every so often.
I actually had to stop playing on a different network to respond to this. What the hell does that mean when you say be happy they happen every so often? Does that mean that just because problems don't happen everyday everyone should just except it? That's like saying you went to a restaurant 10 times but the meal was bad only three times so you might as well keep going back. Your network has essentially accepted that fact that providing sub par service is acceptable, you don't strive to get better you just strive not to get worse, big difference.
And why should anyone have to think outside the box? The fact of the matter is that the games are unplayable far to often period. Nobody cares why that is, just that it is and they want changes.
I suggest you communicate to your ceo that there needs to be a far better commitment to improving service and set some deadlines.