First guy i chatted with asked me basic questions didnt seem to know anything about bitcoin just the usual cc errors when depositing and then dc'd after a few questions. couldnt save that chat then i start another chat. it seems like they turned bitcoin on by accident and dont have anything to do with bitcoin themselves
Ian S:
Hello! Welcome to our Live Chat Department, my name is Ian.
21:35 me:
hi I was just talking to someone who had no clue about anything and they just disconnected on me
21:35Ian S:
I really apologize for the inconvenience
21:36Ian S:
can i have your username ?
21:36 me:
xxxxxxxxxx / xxxxxx
21:36Ian S:
and let me know what can i do for you
21:36 me:
bitcoin is back up on the site
21:36 me:
I tried to deposit 4k worth
21:36 me:
everything went through on my end and nothing is in my account
21:36Ian S:
yes but they are having issues still, we are waiting for them to fix it
21:37 me:
yes is a problem on their end this has been escalated already and we are waiting for a resolution
21:37 me:
on your guys end? and what does that mean with my money?
21:38Ian S:
is not in our side, is from bitcoin side
21:39 me:
bitcoin is working fine?
https://blockchain.info/address/1E2s...UuRuhud8Ett99P it went through perfectly
21:43Ian S:
I understand xxxxxxxxxx, since they made updates and some changes they cannot send the verification to us
21:44 me:
so I have $4000 in limbo because of an error on your end?
21:44Ian S:
is not in our end
21:45 me:
your payment processors end then
21:46 me:
any rough idea when this should get fixed?
21:47Ian S:
since is a problem in their side we don't have an ETA
21:48Ian S:
I really apologize for all the inconvenience
21:49 me:
this is somewhat insane that u have the option to deposit on ur client and I use it and u tell me u have no control over the money
21:50Ian S:
yes that's why we escalate this already the have that option removed
21:50 me:
so what do I do? talk to chat tomorrow? call u guys tomorrow? I know emails almost never work
21:51Ian S:
yes contact us back tomorrow, via chat or email
21:52 me:
is there gonna be a note on my account with the deposit info or do I need to explain everything tomorrow?
21:54Ian S:
yes you need to explain again sir but since this issue affects lots of our customers you don't need to provide that much information we are aware of the situation
21:54 me:
ok thanks
Ian S:
you are very welcome, and again i really sorry for all the inconvenience