Why would this be a major issue if a site fully segregated player funds from operating expenses ?

According to latest PokerScout #'s their 7 day average is only 950 players anyway. How many players could possibly be requesting cashouts ?

+1

3-12 cash out of 900, received st 1034am today......BTC on a downswing, worth only 868 now, but I got it

Part of me wants to complain about the lack of transparency, but the other part of me says this is what I get for playing on an unregulated site.

Still waiting on cashout made 3/12.

Just got off the phone with ACR again. I was promised on 3/14, due to an unrelated issue, that my withdrawal would be expedited and processed on 3/15. I have that call recorded. Yesterday (3/15) the bitcoins were not in my wallet. So I call to speak with the "supervisor" and he promises (I recorded this call as well) that my withdrawal would be processed today, 3/16.

Checked my wallet earlier and still no bitcoin. Called again just now and the supervisor, Eric (if that's even his real name), refused to get on the phone with me. The rep then gave me the same old BS response and said that they are currently processing a lot of requests and that it may take another four or five days.

Sick of this crap. ACR royally screwed me out of a substantial amount of money and all I asked for as compensation was to have my withdrawal expedited. Story to come...

SNG 2.0 is just getting going and pokerscout doesn't include a lot of the newer formats iirc(maybe just cash tables only?). There's sports too, superbowl finished up last month and now march madness is kicking off. Also the ETF decision has had bitcoin really unstable for a lil while. Tbh it's kinda smart for both sides to try and process as much as you can when the btc market seems to be the most stable.

What if the delay is because others who were screwed more were put ahead of you? Would it be okay then?

They don't exactly have the easiest job in the world and are doing the poker community a huge huge favor, having a certain few people constantly calling and nagging them doesn't help the situation for any of us. People wait weeks or even months on other withdraw methods and you're getting all angry over a few extra days lol. Since you seem to be into quote marks so much, "royally screwed" and "substantial amount of money" are kinda useless in describing your situation. Demanding special treatment just isn't fair to others, if you can prove you lost a particular $ amount then I'm sure they would just credit your poker account the proper amount...as they have done for many others in the past who have had legit issues.

Those who think that the grass is greener on other US-facing sites as far as deposits/withdraws go, I can tell you first-hand they are mistaken. Look through their cashout threads enough and you'll see some gaps too, sometimes for weeks or even months. Some of the smaller sites would even just up and leave with the money, idk if I can mention their names here so I won't.

I don't know why you're coming to ACR's defense. Do I expect preferential treatment? No. Do I expect their company to operate with common decency and not blatantly lie to me on multiple occasions? Absolutely.

My use of quotations was obviously a slight and jab at their lack of transparency.

As for the dispute prior to this withdrawal debacle, I'll have to refrain from giving too many details until my withdrawal is processed; however, I can tell you that ACR refunded me over $1k last year after I suspected them of and confronted them about something, thatt I believe, was unethical at best and, at worst, downright illegal (in the U.S. at least). Fast forward to this week when I went to make a withdrawal and they had blocked my withdrawal options and they TOOK BACK the money they refunded me last year.

I haven't gotten my payout either you guys and all I requested was $50 usd in bitcoins and it's been 4 days . They can come out with all these new games and tournaments but can't speed up cashouts , now that just don't add up .

Still waiting from 3/11 cashout request.


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With bitcoin dropping a ton tonight we might see some payouts in the am fingers crossed

smaller sites ha...yea since the bigger sites have never had any issues right haaaaaaa

you are so wrong. players deserve to ask anything they ****in want about their god damn money. I deposit my hard earned money and they take it instantly...then I get LIED TO repeatedly when I ask about a cashout. We deserve to be lied to? thats whats wrong with online poker....the sites are very non chalant in regards to players feelings. This week, I have gotten 3 or 4 different answers why a cashout hasnt happened. I was told its a security update to cashouts causing the delay, then i was told there is no delay, then I was RELUCTANTLY told (after I pleaded with the guy) that since theres a "huge number of payout requests" that everything is delayed...and it could take 3 weeks...its ****ing ridiculous

If I call today and their excuse is "it's St. Patrick's Day"...

I Bet It's March Madness that got them behind in cashouts

Or maybe it's the 100k seed money into sit&go 2.0. Seems like needed capital would make the cashouts slow down.

Requested cash out by Bitcoin on 3/8 status still pending. Was told by customer service and cashier that everything was fine, no further action needed on my part, and it could take up to 15 days to process.

Damn 3/8 is crazy to wait for bitcoin I just dont understand why no one is getting paid right now.

I was just told one member of the department has been on sick leave and "you know small things can have big impacts"

Definitely a longish wait.

I requested one on 3/6 and received on 3/8.

Update, requested 3/8 received on 3/17

blackchip poker says i can not withdraw via ecopayz, which i have used to withdraw before.
So only options available is bank draft and bitcoin, im in uk and someone confirm this is correct please.

Update

Requested: 3/14 @ 11:00 AM
Received: 3/17 @ 4:00 PM

My bitcoin withdrawal from 3/11 (11am) was just received today 3/17 (4pm)

It's good too see folks is getting paid now

Crazy, system they have in place(if they have one at all). Requested 3/12 and my money is no where to be found. If they have the backlog they say, why wouldn't it be first requested/first out.

How about having a system Winning_TD?