ACR client freezes when trying to LogIn - Winning Poker Network -- Two Plus Two Poker Forums

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ACR client freezes when trying to LogIn

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02-19-2018 , 09:46 PM

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

ACR updates and loads fine, but as soon as I try to log in the client freezes and locks up (running Windows 10). Anyone have this problem and know a solution?

02-19-2018 , 10:19 PM

highhands89

stranger

Join Date: Jan 2017 Posts: 12

It's doing this?

02-20-2018 , 12:29 AM

sockowner

newbie

Join Date: Sep 2013 Posts: 31

Same problem

02-20-2018 , 12:54 AM

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

Quote:

Originally Posted by highhands89

It's doing this?

Yes, that is the identical issue I am also experiencing. By following your twitter timeline I can tell our problems started around the same time.

Not sure about you, but I also simultaneously began having problems where chrome would not longer play twitch or youtube videos correctly (audio works but image just stays blank). Still can't tell if these issues are related or independant bugs. Hopefully someone can find a solution soon b/c it is tilting AF having to play on my old tiny laptop running Windows 7 to get my poker fix.

Last edited by CtrlxAltyDelz; 02-20-2018 at 01:02 AM.

02-20-2018 , 08:48 AM

sl8a

Pooh-Bah

Join Date: Feb 2007 Posts: 4,316

Same problem, reinstalled the software and still can't login

02-20-2018 , 11:33 AM

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

Quote:

Originally Posted by sl8a

Same problem, reinstalled the software and still can't login

windows 10?

02-20-2018 , 12:00 PM

sl8a

Pooh-Bah

Join Date: Feb 2007 Posts: 4,316

Yes sir

02-20-2018 , 01:42 PM

Winning_TD

veteran

Join Date: Mar 2012 Posts: 2,535

Hi guys,
Please send me a PM as i need a volunteer so we can dig deeper into this issue.

Thanks

02-23-2018 , 01:27 PM

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

Quote:

Originally Posted by highhands89

It's doing this?

It looks like highhands89 found a workaround by making modifications to his hard drive setup:

https://twitter.com/highhands89/stat...73393613111296

I hope tech support for all WPN clients can be notified there is a solution out there and a patch released asap.

02-23-2018 , 01:56 PM

#10

Bdallstar11

enthusiast

Join Date: Jan 2008 Posts: 75

I had this same exact issue for 10+ days and none of the troubleshooting fixed it. Windows 10.

Running the client as an administrator (right-click on the ACR icon and select run as administrator) and adding both .exe that run while the client is active to my anti-virus exceptions worked for me. To find those out I just ran the task manager - looked at what the processes were called and manually typed those into my anti-virus.

Last edited by Bdallstar11; 02-23-2018 at 01:57 PM. Reason: spelling

02-23-2018 , 04:00 PM

#11

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

Quote:

Originally Posted by Bdallstar11

I uninstalled my antivirus and turned off windows defender and ran the client as administrator ... same problem.

02-23-2018 , 11:38 PM

#12

45bars

newbie

Join Date: Feb 2018 Posts: 18

Quote:

Originally Posted by Winning_TD

Hi guys,
Please send me a PM as i need a volunteer so we can dig deeper into this issue.

Thanks

Hi guys,
We can't do our job. Please shoot us a PM.
Thanks,
Phil Nagy (not really but really)

02-24-2018 , 02:53 PM

#13

PSachs

grinder

Join Date: Jul 2008 Posts: 594

I've experienced this off/on, I think my account still "logs in" even though client won't interact.

I had the issue today - windows 7 pro - ran ACR as administrator and I am now able to interact...

02-28-2018 , 04:20 PM

#14

CtrlxAltyDelz

newbie

Join Date: Apr 2015 Posts: 34

Quote:

Originally Posted by CtrlxAltyDelz

bumping this so WPN rep can pass the info on to tech support. Is this being worked on or do we have to try to self repair?

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