I was charged about 12% on a deposit over 400 USD using ETHER. Sent a note to customer service about why so high. They basically blame it on the wallet. I don't know if they are referring to who handles the transaction for crypto on their end or my end. I sent from Coinbase. Prior to confirming the deposit, I checked exchange rate on Coinbase vs what is estimated on ACR. It is practically the same. The higher rate that includes the hidden transaction fee doesn't appear until after you confirm the deposit. Maybe this is on the Coinbase side, but I don't think so. I did used to go via Blockchain.com and not sure of the fees there.
Either way, I think it's an outright lie that they market "no transaction fees whatsoever."
From support:
Hello,
We hope this email finds you well, It's a pleasure for us to assist you.
Transactions can be processed without fees, but trying to send free transactions can require waiting days or weeks.
Most of those wallets will also give you chance to review the fee before sending the transaction. What I would strongly recommend is you checking other sites, there is a word on the street that
https://bitquick.co/ has been working out for several players.
For Bitcoin, Ether or Litecoin queries I would advise you to check with them directly.
Let us know if there is anything else we can do for you, we are at your service!
Kind Regards,
Sofia A.
Americas Cardroom Support Team