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Old 08-25-2017, 10:50 AM   #1
noshots00
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Join Date: Nov 2016
Posts: 3
Thumbs down ACR stole $250 from me.

This is a follow up to a complaint I had back in November 2016. I deposited $250 through my bank account. The money left my bank account but never was deposited into my ACR account. I figured it would get straightened out so in the meantime I deposited some money through bitcoin, which worked right away.

After 4-5 days and over a dozen hours of my time, I had gotten nowhere with customer support either over the phone or through their web chat. The money never hit my account and it never returned to my bank. They kept asking me to explain the situation and send them screenshots of my bank account, which I did over and over again. They kept telling me it would straighten itself out in a day or 2, which never happened.

Finally I made a post on 2+2 explaining my difficulties, and finally someone from ACR actually called me. Unfortunately, they had not done their homework and insisted that I reexplain the situation, and resend the screen shots. How many times do I have to send these screen shots and explain the situation before someone actually looks at them and decides to fix it?

Finally I called it quits and reported it to my bank. My bank refunded the $267 ($17 fee for a $250 deposit!) and all was well.

Until maybe a month later when ACR took the $250 out of my poker account.

I haven't played ACR since, and was frankly too busy playing on the many fine sites that have always treated me well to worry about it.

However, I was clearing out my old eMails today and realized I still had all the documentation to prove that ACR in fact stole $250 from me and decided to come here and make this post.

My ACR account name is noshots00 if anyone from that company wants to look into it. I would like the money credited back to my poker account.

Until then, you all should be warned that they have problems with their deposits and their customer service is dreadful.

tldr: I deposited $250 into ACR, $267 left my bank account but never went into my poker account. After a week I told my bank to reverse the charge which they did. A month later ACR deducted $250 from my poker account, despite the fact that $250 had never entered it (something that is easily verifiable from their end).
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Old 08-25-2017, 12:23 PM   #2
KindFLop
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Join Date: Aug 2017
Posts: 28
Re: ACR stole $250 from me.

Has to be more to this story
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Old 08-25-2017, 12:36 PM   #3
JR Rivard
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Join Date: Feb 2016
Posts: 27
Re: ACR stole $250 from me.

YA like ACR has great support,LOL.....
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Old 08-25-2017, 12:37 PM   #4
chopsy2
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Join Date: Mar 2013
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Re: ACR stole $250 from me.

But how much did you lose?
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Old 08-25-2017, 03:56 PM   #5
Winning_TD
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Join Date: Mar 2012
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Re: ACR stole $250 from me.

I am looking into this.
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Old 08-27-2017, 01:17 PM   #6
GoodOlKevin
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Re: ACR stole $250 from me.

awesome 2nd post
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Old 09-09-2017, 02:51 PM   #7
noshots00
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Re: ACR stole $250 from me.

It's been 2 weeks, has ACR looked into this?
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Old 09-09-2017, 05:01 PM   #8
chopsy2
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Re: ACR stole $250 from me.

I hate threads like this. Why would you be the person they stole from when there are plenty of other people who deposit greater amounts who never have an issue so what makes you so special?
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Old 09-18-2017, 09:36 PM   #9
YouAreAwesome
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Join Date: Aug 2017
Location: Australia
Posts: 59
Re: ACR stole $250 from me.

Quote:
Originally Posted by chopsy2 View Post
I hate threads like this. Why would you be the person they stole from when there are plenty of other people who deposit greater amounts who never have an issue so what makes you so special?
It seems like a mistake by ACR that hasn't been rectified and so OP is understandably angry. Rather than ACR just plain stealing the money (though it is a good clickbait title) they surely have made some internal error and haven't figured out either what that error is, or what to do about it. It's the kind of error that, if it occurs again, will hurt ACR's reputation so they have incentive to fix it. I'm surprised it isn't fixed already actually.
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