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Old 08-27-2017, 10:55 PM   #1001
Knuckle Puck
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Re: ACR new SNG 2.0

Thanks for the tip. I'll do that from now on. Never thought about it.

The amount of effort it takes to get a $5.50 or $11 refund, that their system took in the first place, is annoying. Check my account history, see I play a lot, instantly credit my account.
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Old 08-28-2017, 04:01 PM   #1002
SMPoker
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Re: ACR new SNG 2.0

Sent an email to the Rakeback customer service account about not seeming to be getting credit and got this reply from Eric "Regarding your concern, Sit and Go's 2.0 does not count toward you bonus or Rakeback"

The email addressed me by a name that was not mine (or even close) and seemed to care more about promoting other site options and promotions with their usual spelling errors. Professional as usual.
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Old 08-28-2017, 05:04 PM   #1003
Knuckle Puck
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Re: ACR new SNG 2.0

Quote:
Originally Posted by SMPoker View Post
Sent an email to the Rakeback customer service account about not seeming to be getting credit and got this reply from Eric "Regarding your concern, Sit and Go's 2.0 does not count toward you bonus or Rakeback"

The email addressed me by a name that was not mine (or even close) and seemed to care more about promoting other site options and promotions with their usual spelling errors. Professional as usual.
Not cool if true!
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Old 08-28-2017, 05:37 PM   #1004
Knuckle Puck
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Re: ACR new SNG 2.0

I made a thread on the subject.

If anyone being affected by the issue could go in there and back me up I'd appreciate it.

https://forumserver.twoplustwo.com/21...eback-1685966/
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Old 08-29-2017, 10:19 AM   #1005
zoogenhiem
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Re: ACR new SNG 2.0

When I went to redeposit this month, the T&Cs did say jackpot games did not count towards clearning the bonus. Haven't heard anything about them not giving rakeback though.
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Old 08-31-2017, 01:45 PM   #1006
SMPoker
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Re: ACR new SNG 2.0

I followed up with an email asking when 2.0 and Jackpots stopped being eligible for Rakeback. Days later, here is the reply-

"Please note that the rake starts to apply from the moment the account is set to rakeback and not from the moment requested since that it is not retroactive. I have checked your rewards page and it clearly states how much
you have tracked remember the Rakeback period starts every Monday at 12:00:00 ET and runs until Sunday at 11:59:59 also Sit and Goes 2.0 and Jackpot poker have never been part of this program, and they do not count towards any bonus program offered"
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Old 08-31-2017, 02:14 PM   #1007
Elbow Jobertski
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Re: ACR new SNG 2.0

Quote:
Originally Posted by WPN Rep View Post
You get rakeback if you're signed up as a rakeback player. Otherwise, you get elite benefits in the loyalty program. Also, you get points in the Sit and Crush race.

No, you keep the name. It looks good on you
Whoops... bumped into that...

"Never" apparently has a different meaning in WPN land...
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Old 08-31-2017, 02:58 PM   #1008
Max Cut
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Re: ACR new SNG 2.0

Quote:
Originally Posted by SMPoker View Post
I followed up with an email asking when 2.0 and Jackpots stopped being eligible for Rakeback. Days later, here is the reply-

"Please note that the rake starts to apply from the moment the account is set to rakeback and not from the moment requested since that it is not retroactive. I have checked your rewards page and it clearly states how much
you have tracked remember the Rakeback period starts every Monday at 12:00:00 ET and runs until Sunday at 11:59:59 also Sit and Goes 2.0 and Jackpot poker have never been part of this program, and they do not count towards any bonus program offered"
Quote:
Rakeback period starts every Monday at 12:00:00 ET and runs until Sunday at 11:59:59
Wrong, unless there was an unannounced change.

Quote:
Sit and Goes 2.0 and Jackpot poker have never been part of this program
Wrong, period.

Quote:
and they do not count towards any bonus program offered
Wrong, unless there was an unannounced change.
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Old 08-31-2017, 04:56 PM   #1009
Knuckle Puck
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Re: ACR new SNG 2.0

Quote:
Originally Posted by Max Cut View Post
Wrong
+1111111

Thousands of dollars in rakeback hasn't been payed out.

8-week timeline, zero response and no resolution in sight.
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Old 08-31-2017, 05:02 PM   #1010
Max Cut
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Re: ACR new SNG 2.0

Wassup W_Rep, W_TD, W_CEO, are these and JPP supposed to be getting the rakebacks/bonus or no? Asking for a friend.

Apologies if already answered and I missed it.
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Old 08-31-2017, 05:36 PM   #1011
p2 dog, p2
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Re: ACR new SNG 2.0

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Old 09-02-2017, 12:14 AM   #1012
rezod21
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Re: ACR new SNG 2.0

loving the 2.0 game, mostly get 0-3 green like expected but had a strange game last week where first 2 cards were Gold's. I got real excited but surprised it didn't give anything unless table fills up all green and another gold . thought leading for 2 golds would at least jack up the prize pool good.

anyway, wish this DoS (hope thats just it) is over soon, ready to get back to some SNG
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