Delayed update: I received a response on Saturday dealing with this
stuff after sending another email.
Of course, like my 6 other tries, nothing was resolved.
The rep asked me what buy-in they were and how many I played, which reveals they didn't bother looking up my account. In the email I provided the exact time and date when the games didn't load. They had more than enough information to resolve the issue.
It gets better though. Even though they asked me a question and the issue wasn't resolved, in the email footer, it says they closed the ticket.
Ignoring the ticket status, I responded back with an answer to their question.
5 days later, no response.
It's been a horrible experience. One of the worst I've had in general. Definitely the worst of any poker site. If something happens again I have zero confidence in it being resolved.
Cliffs: Registered for 7 $5 Sit n Go 2.0 buy-ins on April 4th. None loaded. System auto-refunded 3 buy-ins. Other 4 missing for a total of $22. Contact customer service 7 times over a period of 2 weeks. During last email contact, rep asks nonsensical question, closes ticket, doesn't respond to follow up. Horrible experience. Point of diminishing returns far exceeded, no resolution in sight, done trying. Confidence in support = 0.