SIGH, client took another $5.50 from me. This time the game just hung in the lobby. After over 3 hours, I clicked on the X next to the game and got a pop up saying "Your request has been interrupted. Please contact customer support." This is the same message I received 2 days ago, but my game did not hang in lobby that time.
I called support and the lady was confrontational from the start and would not even let me explain the problem to her. She said since no one else is complaining, it has to be on my end. I tried to explain the problem, but she did not want to hear it. Not support like AT ALL. In fact from the start of the call, I felt very put off by her attitude as she simply did not want to hear ANY facts of what the issue was. I got me feeling that support has been trained to deflect SNG 2.0 issues.
So now a total of $11 in 3 days has been debited for games I was not even given the chance to play.
5 hours after regging, it is still hung and I have to go to bed, so I am just going to close the client.