Ok.. First of the stuck games are like ghost games. You have no been debited and if you did then they would have already been played. We have checked many times and you are never out of pocket from these.

Now to get them out is being worked on as we speak.

Again you havent lost any money with these

So you dont know why it happens or how to get them off but are 100 percent sure no one is out of the buy ins. Got it.

Please add SNG 2.0 and JPP to the tournament history ledger.

really need disconnect protection/timebank especially in jpp where you crash often

Ok so a few times I have had one or two games stuck which eventually did run after 30+ minutes. So if I had logged off would that game still have run and would I have or have not been charged? The only reason I ask is because it sounds from what you are saying it is if I was free rolling on those games that where stuck.

And just to clarify, I know these games were stuck as opposed to waiting to fill because I couldn't unregister from them and got that same pop up message as everyone else who has had stuck games.

Right i am 90 percent sure i am missing the buy ins from these "ghost games" im just waiting for them to send me a report so i can match up with my info to make sure. So did these game eventually pop off that i bad waiting to start and i wasnt logged on or did they just necer start? Im confused and support is obviously confused as well. Well except foe the fact no one is owed any refunds ofcourse.

Winning_TD

How about games that fired, ran for a little while, and then disconnected/stopped due to server issues? Will we get the buy-ins back from those?

Winning_TD

I joined a 5.50. After 20 seconds, it said something along the lines of "Your process was interrupted" and went back to the lobby. I had nothing waiting in my waiting list. I look at my account and I was charged 5.50.

I joined another game without issue. How do I get my original 5.50 back?

Are you still logged in?

I had the same thing happen to me a few days ago. Registered for 7 games all at once, got the same error message, nothing showed in the waiting list, and 7 buy-ins had been deducted from my account

Fortunately, all 7 games eventually loaded. Hang tight, the game might still pop up for you

Yes. I am playing a game. The second one I bought. The first one is still no where to be seen 22 minutes after buying it.

Good luck

a lot of times u have to hit "take my seat" if u were disconnected or encountered an error

Is there a way to track the games played like for MTTS? or is it just the download button

Also, I've got two games loaded in the lobby that won't go away so I'm sure that money isn't being credited to my account...

I was not disconnected. There was nothing in my wait list. I clicked take my seat multiple times. I was debited the monies. Not much else left to say. I am 100% certain, I paid for a game I did not play. 100%. I left the client open for well over 2 hours. After 10 minutes, I started regging for games 1 at a time until they would pop up. My missing game never came.

Man these firing off a lot slower today it seems. They losing steam already?

These registration bugs will be fixed on Thursday morning.

Let me explain how the initial pick cards work: Just as it would in real life.
To be more specific:
- A RNG sets all 55 cards (26reds, 26greens and 3 golds) randomly in the middle of the table (like you would in real life).
- This OBVIOUSLY means that the card you click on is not 'chosen for you' or 'predetermined by click or player'. So I am sorry to crush some dreams, but the fact is that your pick is a real random pick from a full 55 card deck set randomly in front of you.

- What happens when a player DOESNT CHOOSE a card in time? the system does a separate Random Pick out of the already Random Set cards that are left. It has no way of knowing which cards are which. So the statement that every time a player doesnt choose the system gives them a red card is just ...ridiculous.

- Another interesting fact is that for example if you were going to choose card #5 and another player clicked it first you will get a message indicating that 'this card has been chosen by another player to please pick another card'. It doesnt get more random then this fellas.

I mean it may be ridiculous to you but you are a WPN rep, what else are you going to say about it? The fact is I've gotten to see quite a few random drawn cards now from someone who didn't pick a card and if that player's card was shown, it was red. I'll report back when I see a green or if anyone else has, please share.

The players have no shred of evidence it's completely random. We just have to accept WPN's word.

Ummm yeah of course weve seen a random picked card be green. Wtf

there, I fixed that for you.

Please be sure that our top interest is and will always be, above all, in the fairness of the games. I assumed this was a known fact, my bad.

If it wasn't completely random, people would eventually notice the anomalies when sample sizes become high enough. You even said yourself that you only had a very small sample size as your evidence. I could make all kinds of wild claims with a sample size that small lol. That big if narrows the 100 games down by a lot also, since not all games have someone who doesn't draw a card.

To be fair the reverse is true for you also, you have no proof that it isn't random. Why should we take your word over the devs, when their job depends on it working properly. It's extremely doubtful WPN would risk being labeled scammers by the poker community, only for a few extra dollars here and there. They've been more open with us than any other US-facing site and have been pretty fair so far in compensating players when there are errors/issues and such that are out of players' control.

This whole sng 2.0 thing isn't even their idea originally, it came from the poker community and they are trying to create an online version for us. Instead of bothering them about baseless rigged claims, it would be better to focus on fixes(ghost games for example) and improvements(antes and such). Eventually I'd personally like to see other games besides holdem added, but I understand that just getting sng 2.0 running smoothly is the top priority for now.

edit - nvm that new rep guy beat me to it it seems like o.O

So how's this going to work when ACR goes mobile?

And here we have it folks! When you say WPN has an edge, wtf kind of edge do they have? The network makes money off of the rake which is collected upfront, not of the jackpot money which goes back to the players. **** I hate people who just don't think.

I see what your saying. But even Pokerstars isn't full proof, and it doesn't matter what ACR, Ignition, and other Poker website say or do here in the USA. All it takes is one stroke of the pen and a butt hurt senator/representative to close what ever loop holes we have.

Until there a bill/law that legalizes online poker on a National Scale, playing online is a risk.

You just don't get it. There is no reason for WPN to have a rigged system. They collect the same amount of rake wether there is only two payouts or if the jackpot hits. And to use your same reasoning until YOU provide proof there is no reason to believe what you are saying is accurate.

Great job by WPN for thinking out of the box and bringing new games to the players. There are a few hiccups that need to be corrected like the ghost games, antes lag, and payout location. But still, WPN has done great tk get this to market. Blindly claiming WPN is righing the games is ridiculous and they would be caught and out of busines quickly if that was the case. That claim makes zero sense.