Quote:
Originally Posted by sickofthelies
i popped online regged for 3 of them, then they disappeared, money gone of course. so i contacted customer support. Lady was clueless. Then the 3 lobbies came up. so i got into another one to 4 table. Played for about 3 mins. had A A on one mid pot.. all 4 games go blank.
$22 bucks that i want back in my account. im not sitting here all day wating for the lobby to come back on
This is and has been, for many years, a huge problem. I'm convinced that the problem isn't the people we contact for support. It's that management doesn't train or empower them to do the job.
I was playing a badly lagging tournament and telling the support guy, in real time, what was going on at my table. He kept saying that all of the tournaments have been paused. I told him that all he had to do was look up my table. I gave him the table and tournament numbers.
I don't believe that the guy was too dumb to get online and look up a poker table. I believe that management told him that the tournaments were stopped and he had to parrot the company line.
It's like when your cable TV goes down and they start with their checklist: Is anything unplugged, have you tightened the connections, etc. No matter what you say they will stick with that checklist.
We are ACR. Problem solving is irrelevant. Helping the customer is irrelevant. Support personnel will be assimilated. Resistance is futile.