Quote:
Originally Posted by NJMike37
I have even told our managers of some of the posts here on this thread, and they have had NO clue about what I was talking about. I honestly feel guilty saying anything to them about it, because it is not really my place to speak up about a customer complaint that I was not involved in.
Don't feel bad about it, and for god's sake please don't stop!
Also, nice to finally officially meet you the other day!
Quote:
Originally Posted by NJMike37
Rod and I care about our room very much, as do 99% of the staff in our room. Sure, there may be a very bad apples that make it hard on all of us, but they will eventually get tired of the grind, fired, or corrected so they cannot act that way again. This is the only job I have ever had in which I truly feel connected, in that I am part of a family. When something bad happens to my "family" then I want to do all I can to help out.
It's appreciated
Quote:
Originally Posted by NJMike37
Keep posting all you can about anything that is good and bad about our room. We really are trying our best to improve. With the updating of the rulings, the new BBJ coming which will keep our BBJ higher, the possibility of bigger tournies in the near future (not just The Poker Tournament tournies, but actually monthly or weekly tournies with higher buy-ins..) and other possibilities that the management is considering. This place will be a better place, but for now, we have to accept the fact that our room is still new compared to the other rooms in the city, is smaller than most, and we have to work on becoming something other than the 2/4LHE, 1/2NL, and small buy-in tourney casino that we have become known as...
My favorite thing about the room is the dealers. In some (larger) rooms there are some dealers who are very friendly toward regs, and basically ignore anyone else outside the actual game play. At the boat, most dealers are overall very friendly to everyone at the table, and some go above and beyond to make the game fun for everyone there. There's one dealer I've had a couple of times lately, I think his name is Joseph (might be Jason..?? - Young guy with one of those thin beards just around the jawline), he did such a great job of getting the entire table engaged, making jokes, putting smiles on everyone's face yet still running the game efficiently and accurately. By no coincidence whatsoever, the action was great and even the losers were having a good time.
Obviously the Mikes in the thread get huge props for all they do for the room and us.
A few other dealers I've personally had good experiences with that's I'd like to mention:
Joseph (as previously mentioned)
Fui - great attitude and very friendly
Julio - always runs a fun table
Christy - subject to mood swings on occasion, but even when she's cranky it's in a funny endearing way, and usually runs a tight efficient table
Also, to whoever does the hiring of dealers, thanks for finding us some women who are pleasant to look at!!
(The above is
NOT meant to be all-inclusive - Most of the dealers at the Boat share many of the same qualities I talk about - These are just a few I recall off the top of my head)