I played there a few nights around Thanksgiving, about 4-5 times in total. The floor was pretty friendly, but I had a few bad experiences.
From what I saw, maybe 10% of the dealers are good, 40% average to below average, and 50% bad to horrible. I understand that the room is new but having floor game dealers rotate through is obviously not the way to go. Here are some examples:
Dealer sits down and is obviously new and nervous. Player puts a $50 bill down for more chips, she spends over 30 seconds nervously counting and fumbling with $5 chips then gives him $30. When error is pointed out she appologizes and then gives him $40 total.
Same dealer, flop is 9TQ rainbow, two guys get allin on flop for a few hundred dollar pot. Dealer looks at the two guys who were all-in and asks "Do you want to see the rest of the cards?"
Played one session of PLO and both the floor and dealers had no idea how to calculate a pot sized raise. After arguing with the dealers the floor was called and gave an answer that was off by over 33%.
This all was bad but by far my worst poker room experience happened later that day:
Because of a poor dealer I had to call floor for first time in my poker career on another player (two actually), and then again during the same hand... I had called on button with 36s after a loose guy had raised preflop and a gal next to him had called. Flop comes Q33 and he bets out, she calls, and I raise. They then procede to openly discuss what I probably have between the two of them for over a minute while the dealer just stared off into space. Saying things like 'he is too tight to have a 3, and he would have reraised KK or AA from the button so my queen must be good', on and on and on. I'm giving the dealer the stink eye as if to say "Come on!" but she is watching the game on TV.
Finally I say come on guys one to a hand, or I'll call the floor and they start mocking me calling me a baby, tattletail, etc. 3rd grade ****. The floor comes and basically says "One to a hand", then leaves. The one guy folds but the woman starts mocking me, and tells me she is going to call me down and teach me a lesson. She calls flop, I have about $200 left and bet $100 on turn when third club 7
hits. She thinks for a few minutes and is calling me all sorts of odd insults saying I'm 'aggressive' and 'cocky' (which is funny since I'm a pretty quiet easy going guy) but calls.
River is offsuit 6 that gives me a full house. I bet what I had left, $95 and she instantly flips her hand- QTo- over in front of her chips but not in the muck. Dealer pulls her attention away from the game to absent mindedly reach out for the face up cards and the woman flips out yelling "No, no I called him, I CALLED HIM!!!" I say OK, I have a full house and turn my cards up. The woman just stares at me and doesn't put any chips in. I say, the bet was $95 and the woman loses her mind saying she didn't call, her hand was mucked, and my favorite "It was so obvious from the flop on that you had a full house, why would I call $95". She is yelling at this point, the guy who she had been discussing the hand with starts yelling that I was trying to steal and she hadn't called and how could she call with a mucked hand, etc etc.
Floor is called again. A guy completely uninvolved in the hand from the other side of the table said he heard her say call multiple times, while the woman is saying things over and over like 'are you so hard up you have to make a big deal over $95?" and not saying anything about her hand. When floor asked if she said she called she said no. Floor asked the dealer if she heard the woman say call and dealer obviously said no since you would have had to snap your fingers in front of her nose to get her attention away from the game and on the action.
The woman never had to pay the $95, and proceeded to rub it in my face for the next hour. The only silver lining of the night was that she ended up dusting off about $500 before leaving.
Also the rake is pretty high, if a pot hits $10 they rake $2, all the way up to $6 at $50. I won more than one pot preflop that had $6 raked out of it with no flop seen. I'll be driving the extra half hour to a more player friendly and dealer competant casino next time I'm in town.