Quote:
Originally Posted by Midnight Cowboy
Couldn't agree more. I was playing in the 5-10 NL must-move game, we were five-handed for an hour and they would not give us 1/2 time because there were two players absent from the table. And the floor knew we were about to lose a player to the main game, yet she still charged us full time. i subtly let her know that this was piss poor customer service, but she didn't seem to follow. Kind of got the feeling she didn't really know what she was doing.
I think the floors seem to be too locked in to "the letter of the rules," and don't understand the (both positive and negative) impact minor decisions like these have on the morale/goodwill of the players. I thought all casinos had learned the basic idea that giving a few perks and letting a few modest charges slide was massively profitable for the business. . . .
Another example:
My last session on a weeknight, the 5/10NL game broke when a bigger game (5/10NL + 50/100 Stud which morphed into 10/25NL) started up.
I and three other guys were willing to start a new 5/10NL and play short handed to get the game going. We sat around for 15 minutes while everyone got chips and the game got started.
We played a couple of hands -- literally a couple -- before the dealer push came. We asked the floor for free time. . . he said no! Maybe it was petty, but I made it pretty clear that I would stand up (essentially breaking the game) rather than pay rake to prop a new game. The floor looked annoyed but didn't give in. He consulted another floor, who then went to the shift manager. Meanwhile, the dealer won't deal a single hand.
Finally, after all that, we got a free half hour. The game filled up and ran solid till 3:30AM, but almost never got off the ground because of a stubborn floor. . . just bad business, imo.
My standard bearer for this is the Borg. . . I've spent hundreds of hours playing short-handed time-raked games there, and you can almost always count on the floor letting a few downs slide as the night progresses to help keep the game alive. Definitely one of the things they tend to get right there.
Last edited by cl0r0x70; 03-20-2011 at 02:24 AM.