Played Friday & Saturday, might stop by tonight as well. All things considered, the casino has done a great job of getting the room up & running so quickly. There are some bumps in the road that needs to be worked out, all things that should be easy fixes. I know Al and a few others from the staff read this, a few kudos & I will put out my list of (hopefully) constructive criticism:
First the kudos:
-90% of the dealers were doing a good job. One or two were really slow or just not up to speed on the rules of the game (chopped pots, side pots, and little things like making change for small blind were recurring problems). In a month, the crappy ones will hopefully be weeded out, and those that need a little more practice will get comfortable- this will be a non-issue after some time passes. A few of the floor staff have some issues too that I know the top managers are aware of, I won't embarrass anyone by pointing it out here. Not all the little turtles make it to the ocean after they hatch, need to thin that herd slightly...
-mix of 2/5NL vice 1/2 NL games seemed to get better on Saturday. Thank you. Friday this was out of whack, with WAY too many 1/2 NL tables when there were higher end players standing around for hours. Who would you rather keep waiting- 2/5 & 5/10 NL players that are going to sustain the room long term, or 1/2 NL & 2/4 LHE players just passing through on a lark during a concert/race?
-flexibility of games spread. Dealers & floor were great about this in the high stakes room. Players on several tables talked to the floor & got games & stakes adjusted to taste. Bravo. I didn't think this would happen this early on, but that kind of player focus is going to earn loyalty.
No some of the issues that need work:
- Biggest complaint: Saturday, the podium simply did not have its act together getting empty seats filled on the 2/5 NL table. Not sure what the problem was, dealers and players on multiple 2/5 tables repeatedly brought empty seats to the floor's attention, but there would constantly be 2+ seats open, with 30+ players on the wait list. We had a seat open for FORTY FIVE MINUTES at one point, despite a huge list.
Podium was slow to call names, and slower to clear off people who weren't there. My suggestion would be to start calling "on deck" names when there is a huge list, and giving player maybe 15 seconds max after their name is called, not 2-3 minutes as it was averaging then.
- chip fill & buying chips from the dealer. All the fills on the 2/5 table were white & red; no green, no black. For some reason the 2/5 tables had 2 stacks of those stupid $3 "turtle" chips for pot rake on 1/2 game clogging the dealer's tray. When players wanted to top off chips or re-buy after getting felted, it was a traumatic event and slowed the game WAAAAAY down- repeatedly the floor asked or told players to go to the cage instead of buying from the dealer, which I can understand for newly seated players, but for rebuys/topoffs it is just silly. Get more/faster chip runners, give both the dealers and the chip runners some green/black chips to speed it up.
-time rake collection. Yikes. Floor was trying to track 30 minute increments and would call out to dealers when to take time - vice basing it off 30 minute dealer rotation, or simple top/bottom of the hour. The dealers bump schedule was not 30 minutes for some reason, which added to confusion- several times dealers started to collect time right after being rotated, despite it just being dropped a few minutes earlier. Floor got swamped & forgot to take time on several occasions, causing panic to try to double-collect quickly in next half hour, all around frustration with players & further slowing down the game. Some additional training/standard procedures have to got to get this fixed. Mixing 1/2NL & 2/5NL dealers caused a few occasions of them dropping pot rake on time rake tables, which also caused a big delay for the floor to sort out & get refunded to the winning player of the accidentally raked pot.
-Friday night, the early 20s testosterone-fueled NJ males in their stylish bejeweled baseball caps were on the back-end of a 12+ hour drinking bender were at the tables in force. It is great to have them around when they are donking off stacks of chips, but when they are border-line sexually assaulting the clearly intimidated waitresses & female dealers, and spilling drinks on the table & screaming at the fish for bad plays, the floor has got to get the room under control. Twice I saw drunken confrontations escalate into shouting matches, and the one time it got so heated that the podium called for security, it took TWO MINUTES for security to show up. Sooner or later there are going to be fights, I am not advocating for Gestapo-like security presence to loom around the podium or the tables, but the floor was clearly not in control on several occasions. It's going to scare away a lot of the fish if that doesn't get fixed.
A few nice-to-haves:
-How about letting players straddle on the higher stakes games??
-how about getting some licensed massage therapist type young ladies to offer back/neck massage offering like Vegas/AC?
-add a few small drink/food tables in at least the high-limit area. the tables ended up with a ton of empty drinks & other trash under them because there was no place else to put it.
-Around 10 PM Saturday the 10/20 H.O. table ordered carry out from Ruth's Chris which was delivered right to the room- awesome. you could hear everyone else in the room drooling over what a great idea that was. The players took turns taking their bags of high-end chow over to the nasty little snackbar tables in the adjacent room & had a little feast, and were back at the table in 15-20 minutes. Super speedy dinner break that didn't have to resort to hot dogs, M&Ms and the other barely edible food at that snack bar, minimal disruption to their game. Why not keep a binder with carry out menus & numbers for all the hotel restaurants at the podium to offer this for this for everyone? Many players will happily pay extra to have real food brought down.
-all & all, I am very pleased with the room- look forward to seeing it get better!
Last edited by 9985; 07-18-2010 at 05:23 PM.