Here's the deal. You have to tell the floor whose converting your comps the place you are going to be visiting in advance. In other words, if you convert $20 for the food court and you decide midway that you 'd rather go for a steak, the comps are not going to be valid, as the comps are specifically converted for the food court or a specific restaurant.

Also of interest, Shake Shack doesn't count as a food court. It's separate. You have to specify that you are going to be visiting shake shack.

Based on all of this, let me add another voice to those who say that this is unnecessarily complicated and onerous for the patrons.

It's essentially closer to a rebate system than comps for playing poker. I would prefer getting less nominal comps than going through all the hassle.

That is unbelievably stupid.

I don't think this is totally true. I only mentioned the amount I want converted. I did not mention the place where I would be using.

The only caveat at present is that, whatever amount you requested to transfer to your M Life card has to be used in one transaction. Any remaining balance will be lost.

So, request for whatever amount and make sure you use it (at the places that accept) in one transaction.

it is stupid. it's 2017.mgm needs to join civilization and just have comps automatically go on the card to be used anywhere with ease.

I am pretty sure JG is working on the upgrade or improvement.

We will see the seamless conversion pretty soon. Till then we can make the most of what we currently have.

Exactly. This should have been at launch. The whole setup as it is now is moronic.

Saying "well at least we get something," "maybe they'll change it soon but for now it's fine" or some other BS sounds like you're just shilling for them. Join almost every other room I've ever been to and make the comp $ immediately transfer over to your card.

I don't even play live that much and don't care a ton about comps. It's just mindboggling to me that this is how a new room consciously decided to set up their comps system.

You act as if Johnny consciously decided that this system is great and will be implemented this way. This is how it is implemented at all MGM properties, it's how the corporation does it. Johnny can't just say "**** you Corporate, your ways sucks, I'm going to just integrate our poker room into your MLife system", it's not that simple.

Why write a letter to corporate HQ when you can complain to no one in particular on an unaffiliated message board?

It is absolutely true. Went through the process on Sunday. [removed] at the desk asked where I wanted to eat. I replied food court or shake shack. He said I need to pick up front between those two options.




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Latt/Rapini, I think it was partially my fault as I quoted the wrong post (too lazy to include overtly's post) about the location specific comp system. I included Champ's post instead. When I visit the room next time I will check with the floor again.

Just to make sure it is clear that I am not shilling for the room, I would say my interest in this is to help other poker players like me the best way out with the current setup.

Everyone is entitled to have their own opinion.

Unlike Champ, who mentioned that he doesn't play Live anymore and doesn't care about comps, I do play in the local rooms quite often and would be interested in the comp system.

Is it the best way for comps as it is right now? Absolutely Not. Can it improve and do I feel it will improve at some point? Absolutely Yes.

This is just not true. I am not saying that at all. When did I say that?

You're being obtuse. I'm simply voicing frustration. I understand that Johnny can't do anything about it, and I'm not blaming him for it. As it happens I am planning on coming down this weekend. Without this thread I wouldn't have known how the comps worked, so I'm glad I saw it. Although it does give me slightly more motivation to check out ML instead.

Correct me if I'm wrong but before the room opened didn't he try to spin this antiquated comp system as a way to provide great customer service through unnecessary interaction with whoever is printing your comp?

Perhaps, but what else is he supposed to say? "We're stuck with this ****ty system because my bosses suck?" It's usually unwise to publicly throw your new employer under the bus like that.

It's nice that ML give you the comps on the card. It's balanced by the fact that they give you less $$$ and the food sucks. The only real upside is that you can buy (overpriced, watered down) drinks with your comp dollars. At MGM you have to use real dollars for your (overpriced, watered down) drinks.

Yeah he did. We didn't buy it.

There was also some implied - we can give you $2/hr because it's setup this way. The conclusion I drew from that was with less convenient comps people wouldn't redeem them as much so they can offer more for the same cost which is a benefit to those who actually bother to use them.

Honestly the current system is no sweat if you eat at the table. Aside from the sweat to see how long it'll be before you can get a food runner to your table and how long they'll take to bring food.

Sounds like a good prop bet opportunity.

A rebate system would almost be better - instead of telling them where you're taking it, guessing the cost, and then going there (potentially losing some comps in the process), just bringing the receipt to get a rebate would be more efficient in some ways.

I think that's the MGM company line. I get why some higher ups might think that, but there are select few instances where that type of interaction is viewed as a net positive by the customer.

It seems like it's out of Johnny's hands, though, and he's doing the best he can to improve it.

With that in mind, Johnny, any possibility of being able to use comp dollars on rooms in the future or is that a non-starter? I can see why it may not make sense at the moment, but it'd certainly be nice for those of us who live an hour+ away.

I don't think any MGM properties allow you to use poker comps on room costs. I have heard thought that some people are getting room offers from poker play. I haven't myself but I live close enough that it's pretty much a non-factor for me.

Here's the update, you need to request comps for a specific amount with the following options:
Market Place: Pizza, Taco's etc (except Shake Shack)
Shake Shack
Restaurants by Name

Specify a dollar amount to be loaded and use the same in one transaction.

The problem is that at least a portion of this is a huge step backwards from a player convenience standpoint than where it was barely a week ago when I was there. Declaring where you want to eat is, I'm sorry, idiotic. If I say SS and walk all the way there and there are 30 people in line - now I have to hike all the way back, wait in line again and get it reprinted - if they can even do that. Before you could just eat somewhere else. Simple.

But naturally its being sold as an "upgrade" to players. Printed worked just fine when you had the ability to use it anywhere there.

Which makes me wonder why this "upgrade" was even made at all. To save paper? Because you still have to wait in line for someone to help you and now you are receiving a less convenient service than you were before.

I know none of this is JG's fault but it doesn't lessen the frustration people have over it.

JG - any movement on putting 2-5 back to 9 handed where it was originally slated to be? I noticed ML is experimenting with this as of March 1 and had really hoped we would have been there after a few months. TIA.

Just voicing my opinion on how much I hate how the Comp systems is done. I preferred the tickets to the card but would obviously prefer just having $ on the card that I can use whenever I feel like it and wherever I feel like it without getting a supervisor to approve it. I imagine it's out of control of johnny but if there's anyway to make the system better let us know if we can help u out.

As others have said staff is awesome food choices are great and the comps are very good per hour. Filling tables faster/calling list faster and deeper wells so we need less fills are the only improvements I could see.

Somewhere there's a beating a dead horse gif that's just screaming to be inserted here.

No one loves the way comps are done. Johnny is aware. Johnny has said improvements are coming.

Johnny, what's the policy on granting reduced rake? I'm specifically asking about the timing. If the 7th player gets up at the end of hand A (making it 6-handed), how soon does one have to ask in order to be granted reduced rake for hand B? Does it have to be before the flop, before the deal, or should it be granted as long as I ask at any point during the hand before the rake is dropped?

+1

I was pleasantly surprised, right before the room opened, when Johnny announced that 2/5 would be 9-handed. Then the room opened and, whaddaya know, it's 10-handed. Then we were told that 10-handed was a temporary adjustment for the increased volume at opening, and it would be switched to 9-handed when volume normalized. I predicted at the time that we wouldn't see it really happen, but I'd love to be wrong about that.

Appreciate the lock on the door finally @Johnny

Can we please get the Bell now, yelling under the glass isn't super effective, I'll even order it off amazon for you guys

Edit: wrt the comment above for 2/5 maybe 9 handed Monday - Thursday and 10 handed for the weekend would be a reasonable adjustment for now