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MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

05-28-2019 , 06:19 PM
Quote:
Originally Posted by KingCa$ino
I'm just here too see if it's worth it to play 1/3 here for a few days. Just read a bunch of complaining. Are you guys
Making money here or not?


MGM most assuredly is.

They’re clearing about $2 million/month.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-28-2019 , 06:37 PM
Quote:
Originally Posted by KingCa$ino
I'm just here too see if it's worth it to play 1/3 here for a few days. Just read a bunch of complaining. Are you guys
Making money here or not?
Ignore the whiners (self included). The games are generally good.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-28-2019 , 09:44 PM
Quote:
Originally Posted by KingCa$ino
I'm just here too see if it's worth it to play 1/3 here for a few days. Just read a bunch of complaining. Are you guys
Making money here or not?
The games are as good as there is. We complain because MGM's semi monopoly in the region allows it to disregard most customer demands (and interests) and as in any other industry that can be frustrating at times.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-31-2019 , 09:43 AM
Quote:
Originally Posted by KingCa$ino
I'm just here too see if it's worth it to play 1/3 here for a few days. Just read a bunch of complaining. Are you guys
Making money here or not?
Employee comes to boss with legitimate complaint.

Boss to employee: I don't get it, did you get a paycheck on Friday or not?!
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-31-2019 , 03:30 PM
Hey guys,
In the neighborhood working, but didn't bring my ride. Am I going to have an issue coming over to play for a few hours, bringing in a backpack with laptop? Didn't see anything in the FAQ's about what's allowed in and not.

Thanks in advance!
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-31-2019 , 03:31 PM
Quote:
Originally Posted by 10-JackSuited
Hey guys,

In the neighborhood working, but didn't bring my ride. Am I going to have an issue coming over to play for a few hours, bringing in a backpack with laptop? Didn't see anything in the FAQ's about what's allowed in and not.



Thanks in advance!


I’ve never had an issue with a backpack.


Sent from my iPhone using Tapatalk
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-31-2019 , 04:34 PM
Quote:
Originally Posted by Black Irish
Did anyone play in the 6/12 HORSE+2-7 game last Tuesday? Based on Bravo it looks like it went off. I'm planning to go today to play in it. It's rare to find a mixed game that is in a reasonable buy-in level and I want to support this one and help keep it going.
Came to ask this. That might be worth the trip to MGM sometime if the game runs for a decent amount of time.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
05-31-2019 , 07:39 PM
Quote:
Originally Posted by 10-JackSuited
Hey guys,
In the neighborhood working, but didn't bring my ride. Am I going to have an issue coming over to play for a few hours, bringing in a backpack with laptop? Didn't see anything in the FAQ's about what's allowed in and not.

Thanks in advance!
There will be no problem as long as you do not mind having security look into your bag.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
06-01-2019 , 10:45 PM
Thanks Gents. Yes, was no problem to bring in the backpack, including a water bottle, which was nice to be able to refill. No line at the cage checking in or out, great action, and a little profit. Was an excellent trip. For anyone wondering, the walk from National Harbor is easy and not too time consuming.
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06-02-2019 , 09:25 AM
Quote:
Originally Posted by ICYh0t
Came to ask this. That might be worth the trip to MGM sometime if the game runs for a decent amount of time.
I played in the mixed game this past Tuesday. Good crowd, good action. It took a little while to call the game; they didn't announce it until there were 8 names on the list. But it went off around 4:30 and was still running full when I left a little after 9. I was impressed that the dealers were largely competent in dealing all of the games and there were only a few minor mistakes. I'll definitely be playing in this game regularly.
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06-02-2019 , 06:15 PM
Quote:
Originally Posted by Black Irish
I played in the mixed game this past Tuesday. Good crowd, good action. It took a little while to call the game; they didn't announce it until there were 8 names on the list. But it went off around 4:30 and was still running full when I left a little after 9. I was impressed that the dealers were largely competent in dealing all of the games and there were only a few minor mistakes. I'll definitely be playing in this game regularly.
Is this 6/12? What games are in this mix?
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06-03-2019 , 09:25 AM
Quote:
Originally Posted by loonybird
Is this 6/12? What games are in this mix?
Yes, it is 6/12 blue chip. It's HORSE + 2-7 Triple Draw. The rotation doesn't go by the letters. The guys who organized the game said they needed to break up the stud games. It goes: TD, Razz, O8, Stud, Hold'em, Stud 8 IIRC.
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06-03-2019 , 09:39 AM
Mid stakes mix (20/40ish) had been surprisingly strong last few months....going multiple times a week.

Until the players who 100% organize the game made the mistake of asking to play 30/60 instead of 20/40 yesterday. Floor said "nope, you can't play 30". So game went as 20 with a kill.

Later that day, the guy has organized mix at MGM since day 1 (and is not me) deleted the chat thread that the player pool used to self organize games because....

"I’m deleting this group. When I started collecting names for a game, I thought I had a business partner in that we would work together to make the game as strong as possible. This is not happening so I’m deleting this chat. I will support a game organized by others. Thanks."

By "business partner" here he means MGM. By "not happening" he means a million things (see earlier posts in this thread) and not being able to play a game that was organized by the player pool at the stakes they want to play is just the straw that broke the camel's back.

Chances are the game comes back. Somebody else will take on the unpaid job of organizing games for a while until they get burned out, and then the cycle repeats. But maybe the game doesn't come back. The communication infrastructure for like-minded people to collaborate and organize is gone. And sure, somebody can, and prolly will, start it again, but If you think getting a ton of people's contact info and getting them signed up for a chat is trivial, you should try it sometime....cause it's not.

Or maybe the game just dies, or more likely turns into a home game like some of the other specialized games have. In any case, seems like a shame and completely avoidable, but I guess not. #atlasShrugged
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06-03-2019 , 04:56 PM
Quote:
Originally Posted by foobar
Mid stakes mix (20/40ish) had been surprisingly strong last few months....going multiple times a week.

Until the players who 100% organize the game made the mistake of asking to play 30/60 instead of 20/40 yesterday. Floor said "nope, you can't play 30". So game went as 20 with a kill.

Later that day, the guy has organized mix at MGM since day 1 (and is not me) deleted the chat thread that the player pool used to self organize games because....

"I’m deleting this group. When I started collecting names for a game, I thought I had a business partner in that we would work together to make the game as strong as possible. This is not happening so I’m deleting this chat. I will support a game organized by others. Thanks."

By "business partner" here he means MGM. By "not happening" he means a million things (see earlier posts in this thread) and not being able to play a game that was organized by the player pool at the stakes they want to play is just the straw that broke the camel's back.

Chances are the game comes back. Somebody else will take on the unpaid job of organizing games for a while until they get burned out, and then the cycle repeats. But maybe the game doesn't come back. The communication infrastructure for like-minded people to collaborate and organize is gone. And sure, somebody can, and prolly will, start it again, but If you think getting a ton of people's contact info and getting them signed up for a chat is trivial, you should try it sometime....cause it's not.

Or maybe the game just dies, or more likely turns into a home game like some of the other specialized games have. In any case, seems la shame and completely avoidable, but I guess not. #atlasShrugged
Back from my one month exile. I will answer many of the questions posed since then. The 20/40 mix game did run regularly.... Then it was decided that they wanted to spread 30/60. The game was full. Later that day, a 10/20 started. The players in the 10/20 game wanted to change to 20/40. Some players in the 30 game left and went to the formerly 10/20 game that had changed to 20/40. The players in the 30 game were very upset. I made the decision that we would spread 10, 20 and 40 to keep the games healthy and consistent.
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06-03-2019 , 05:17 PM
Quote:
Originally Posted by Savage Henry
Goose that laid the golden egg?

The room has been open for 2.5 years. During that time, the only golden egg I can remember Johnny laying is stopping the seat jumpers. It might be worth it if somebody would list the other golden eggs.

Here are some problems that have existed since the beginning:

---universally disparaged comps systems designed to be as inefficient as possible for players and floors;
---an inability to standardize rulings on events which require a floor. We've had different floors ruling different ways on the same poker events over, and over, and over. I've heard some dealers claim there is a rulebook. If so, enforce it. If not, make one and get your floors up to speed already;
---understaffed cage;
---absurd waits for drinks. Pretty much every tourist who drinks liquids comments on this.

That's just off the top of my head, and that's just for the problems that have existed throughout the lifespan of the poker room.

But the real reason why the complaints have ratcheted up recently?

https://www.cardplayer.com/poker-new...he-poker-dream

https://twitter.com/Chase_Bianchi/st...68244007440384

So Johnny can't address any of the endemic problems plaguing the room, but he can allow two private games to run, one of which seems to have decimated the ecosystem---the ecosystem of HIS poker room. A lot can be ascribed to clueless upper management, but not this. This could have been avoided very easily. I could say a lot more about this issue, but I think this gets the point across.
We couldn’t agree less on the cause of the “HL poker ecosystem” experiencing some pain. We had a very large concentration of pros that played here from day one. Many have moved on. The ones that are still here are concentrated in the 5/10 game, and some have moved down to 2/5. Many have indicated they will be moving on to Boston for the Wynn opening. I have a feeling our 5/10 game will be better than ever when that happens, and the games above that limit will be less common, but still run regularly. We’ll see in early July.
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06-03-2019 , 05:18 PM
Quote:
Originally Posted by bruce@lfb
JG, Can you get the water turned back on? It is nice to be able to fill up a water bottle. The ones downstairs are on and working. Not sure why they just turned off the one near the poker room..
Done. Add this to my list of accomplishments.
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06-03-2019 , 05:20 PM
Quote:
Originally Posted by Rod the Bod
Having great action, and having service & facilities that continue to disappoint, aren’t mutually exclusive concepts.

If all you care about is the former, good for you. You probably have little use for this forum. But players asking for improvements to the latter aren’t being unreasonable.

Complaining about the complainers (“because nothing will change anyway”) is actually ironic. By the professed logic, why bother to post about it anyway when you know 2+2’ers will just continue to complain?

This is how free markets are supposed to work. When businesses cut corners & make the customer’s experience worse, those customers are free to voice their disappointment. If people complain consistently enough, maybe things will change, maybe they won’t. But MGM would love nothing more than for these blatant FU’s to paying customers to go over with as little friction as possible. Why enable them when it’s so clear what they’re up to? MGM’s lucky the discussion is mostly contained to this forum + the occasional live gripe at the table.

I don’t understand the eagerness some people have to side with a corporation over their players, when those players just want to be treated like valued customers.

MGMNH is lucky it’s operating in the framework of a legally ensured monopoly, in a local market where gridlock traffic makes “voting with your feet” impractical for many. If they were in a true free-market industry with viable competitors, they’d be left in the dust.
That should have happened already if your hypothesis is true....
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
06-03-2019 , 05:21 PM
Quote:
Originally Posted by Rod the Bod
On the “action” issue...

I have little understanding of the business side of things, but I’d argue the good action is a natural byproduct of the affluence of the local market + the niceness of the facilities.

By that I mean MGM did a good job with initial design and construction. The aesthetics of the place are top-notch. This is to say nothing about facility maintenance (bathroom cleanliness, etc.).

Outside of promotions and tournaments, I doubt management deserves much credit for how great the action is here. I’d argue their job is to not do anything stupid and mess it up.

Obv many of the issues we’re complaining about here fall outside the purview of poker management, so it may not be their fault, but insulting *us* when all we’re doing is refusing to be silenced over reasonable complaints (like MGM would prefer) is extremely unprofessional.

Anyone who accepts the job of poker room manager must know that dealing with complaints is an unpleasant but necessary part of that job. If it’s a duty they’d like to delegate to someone else, or if there are people higher up that we could speak to, then by all means let us know where else to direct our complaints.

To offer no acknowledgment of these complaints for weeks or months, let alone a solution or even a calm explanation that the suits above refuse to budge on these issues, and to instead dismiss us as trolls, is disappointing to see.

I mean, what would you like us to do, just bend over and spread ‘em for MGM to have its way with us? If those with the power to make decisions continue to offer no solutions, then we’re justified in continuing to whine about it forever. It’s that simple.
Buy ins and limits. Promotions.
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06-03-2019 , 05:22 PM
Quote:
Originally Posted by Doyenne
Really? How much time do you actually spend in the room? Do you know your floors stand in circles laughing and carrying on conversations. That other floors prefer to practice their golf swing and watch tv?
Had no idea. Not sure where the room is. Not sure which former employee this is, but wanted to say hello anyway...
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06-03-2019 , 05:24 PM
Quote:
Originally Posted by ashiXIII
He’s never in the room. The staff and regulars joke about it frequently.
Actually, this is wrong. I just don’t announce my presence. No need to do so. I am afraid that if I come in, people will think I am there to find someone to retaliate against for posts on here or complaints of some sort.
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06-03-2019 , 05:26 PM
Quote:
Originally Posted by JohnnyGroomsTD
Back from my one month exile. I will answer many of the questions posed since then. The 20/40 mix game did run regularly.... Then it was decided that they wanted to spread 30/60. The game was full. Later that day, a 10/20 started. The players in the 10/20 game wanted to change to 20/40. Some players in the 30 game left and went to the formerly 10/20 game that had changed to 20/40. The players in the 30 game were very upset. I made the decision that we would spread 10, 20 and 40 to keep the games healthy and consistent.
That fair, and I appreciate the response. I'm aware of what happened on that occasion and my 2 cents worth is that a better approach would probably have been to not let the 10 game get kicked up to 20 while a 30 game was running. But that's splitting hairs. In general, I think the policy of trying to protect running games is a good one and double the stakes to run another game of same type concurrently is right.

That said, for edge games like mid/high stakes mix/LHE, that only go because players actively get them together, I disagree that having a blanket policy of 10, 20, 40 is best. I think it would be better to trust the people who are bringing the game to the room on stakes that they want to play. I guess I just don't see the harm in spreading a game that usually goes as 20 at 30 instead if that's what the people who are playing that day want and there's not another game actively running that it conflicts with. but maybe I don't have the correct perspective.

At the end of the day, I don't really have a personal interest in this particular situation. I just think it's unfortunate, and bad for everyone (the room and the players) when people who put a lot of effort into getting games running get burned out or otherwise jaded by decisions made by the room that they don't understand. It means hard to find games will run less often.
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06-03-2019 , 05:26 PM
Quote:
Originally Posted by Doyenne
Agreed. The fact of the matter is that JG likes to blow smoke up everyones ass, including his staff. He’s big on making promises and telling you he will fix it or a lot of times just what you want to hear. But when it comes down to it, two years have passed by and what has he really done? Many of his staff and dealers don’t even know what he looks like... what does that tell you?




Wouldn’t doubt this. If you do a little digging he has done this to players at other casinos he has worked at in the past. He has also done this to his current and past employees who speak up and have constructive criticism of the room and the management...



At every level this casino is inconsistent. I’ve never seen anything like it. They even shake down their own employees as they enter and leave the building. But they sometimes pick and choose when they do that too.



He had the nerve recently to tell a dealer who makes less than minimum wage an hour that he doesn’t get paid enough for his job. That left me stunned.


From my understanding they’re supposed to pull them but you know how that goes. Also heard in the past that players were Venmoing certain floors cash in order to jump the list.
Again, hello to a disgruntled former employee. Some things here are patently fAlse....
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06-03-2019 , 05:28 PM
Quote:
Originally Posted by Doyenne
Wouldn’t doubt it. I heard with him or another floor was gifted a very expensive bottle of whiskey.
He did accept a bottle of whiskey. It was a Christmas present and a present to celebrate the birth of my daughter.... it was a whiskey called Rhetoric. 24 yr old bourbon. And it was great. I am not allowed to accept tips at all but am permitted to accept gifts below a certain value.
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06-03-2019 , 05:31 PM
Quote:
Originally Posted by Tomark
I would also say this forum is a golden goose johnny would be killing as well, which is to say keeping a screen between himself and unhappy customers. If he doesnt want to respond, those of you who have issues could simply call this bluff right here and walk into his office every time a faucet is broken, toilet is dirty, you cant find a drink lady, etc.
Possibly, but I have found that the majority of the players on the forum represent a very small segment of my player base. Not sure if some of the poasters even play. The ones I speak to in the poker room seem to have a markedly different opinion of most things.
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06-03-2019 , 05:34 PM
Quote:
Originally Posted by Tomark
WRT the private game, obviously it sucks for the pros, and I get it, but FWIW, if i were a live one, i wouldnt want to play with the (majority) insufferable whiny rude entitled 5/10 pros who all live in the same house and do **** like discuss other player's tendencies and loan each other large sums of money right off the edge of the table regularly. In fact, i wouldnt want to, so I dont. Thats why i started playing 2/5 again.

I would bet that the typical person who complains that they dont get into the high stakes game who want in should maybe look into an attitude adjustment, although theyve probably already burned that bridge. Not saying that getting into high stakes games should be a popularity contest, but the 5/10 pros I played with were certainly winning some blue ribbons for award winningly bad personalities.



I think maybe you arent comparing it to other casinos. Every casino makes mistakes, tons of them, and consistently the same mistakes. Id estimate that a floor person makes the wrong ruling... 15-20% of the time across all my time playing. here its probably under 10%, I can only remember one decision I thought was egregiously bad (and thought it was kinda funny, but Johnny himself was the one who made the ruling). I have also seen very few dealer mistakes.




I mean, I think from a business perspective, MGM wants a more profitable room, which means that at least some things (like more wait staff), the lost profits may not constitute the cost, so they arent entirely in agreement on what we want. If you look across america, the majority of corporations have found that running their brand into the ground for immediate profits is the best course of action for profits, which unfortunately creates an adversarial relationship between them and their customers.

I agree that we as posters do, and thats why Id be the last person to talk negatively towards someone who is speaking ill of the casino even if I disagree.
Funniest post I have read in a long time. That one had to sting a few of you, huh... LOL....
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