Quote:
Originally Posted by keegan
I wish MGM would just use the new system all the time. At Tampa, it seems to very smooth. In fact, being greeted with 'Welcome John' when you arrive at the table seems like better customer service. At Tampa, if you don't have the card, they allow initials to be used, but they use the same system. When you arrive at the table if you don't have a card, they will ask for the initials. On the other hand, the number of people without a card that refuse to get one seems like a small part of the issue and the casino is now obligated to 'know their customers' for anyone with a significant win, so there is a side benefit to forcing everyone to have a card.
I have seen this done before, and it works, and once the staff are used to it, it becomes pretty transparent...
Very thoughtful and well-articulated post, keegan. And that's encouraging to hear that the system worked well at Tampa.
I have been the biggest proponent trying to encourage MGMNH to use seat cards as I think it's the most effective overall solution at preventing line jumping and illegal transfers. But if you really don't want to go that route, Johnny, then I agree it's possible the proposed new system of swiping people in at the brush stand and then having the dealer verify the matching card could work effectively.
But if and only if this is done
every time a player requests a seat or transfer. And also only if
every dealer verifies the new player whenever he or she arrives to the table.
It sounds so far like it's a policy that you have only used (in your words, Johnny) intermittently. I sometimes get the impression that you think seat-stealing is only a problem on a busy Saturday or something; it's actually a problem every day. If this new policy is to be effective, it's critical that you and the supervisors train the brush staff and dealers to do this and make sure they know to do it every time. Otherwise, I completely agree with and share Havax's pessimistic outlook, as quoted below from his recent post.
Quote:
Originally Posted by Havax
Realistically and as someone who has played in your room almost every day since it opened, I don't see this ever becoming standard procedure.
I noticed they were swiping people in on the 100k Saturday. They haven't any day since. There are lots of situations not being considered like this one off the top of my head:
- When there are 3 open seats at every 2/5 game the brush isn't going to ever ask you for your players card then tell you to go to table X. They're going to do what they always have done and simply say "head to table X." One out of every three to four people sent will wander back to the 2/5 area and then choose which table they want to play at and ignore their table assignment. When caught, I'd say 9 out of 10 are politely asked to go back and are not kicked out.
Having them swipe you in and register it in the system is more cumbersome and ripe for errors than simply handing that person a piece of laminated paper that simply says "TABLE 6". I promise you there are only 2 options that will curb this problem:
1) Seat cards and a strict rule about not being dealt in without one.
2) Dedicated floor that walks each player to their seat and verbally confirms the move to the dealer. Unescorted players cannot be dealt in.
Everything else is a sloppy half-measure.
Last edited by The Great Outdoors; 12-12-2018 at 02:29 AM.