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MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

10-26-2018 , 12:41 PM
Quote:
Originally Posted by JohnnyGroomsTD
Great question. We will be changing our attitude on this issue. You will see noticeable improvements within a week or 2. If you don’t, please PM me the times dates, etc. The more info the better. We will get better on this issue.


Thanks for your quick response


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10-26-2018 , 01:18 PM
Quote:
Originally Posted by DryAngel
This past Wednesday evening I went to MGM for a 2/5 session after a long time and was sent to table X with no one on the list. But I decided to play at Table Y instead.
You're part of the problem. Weird you're admitting to this and then complaining about it at the same time. If you want to have a "choice" ask the brush up front if there are equal empty seats where you can have your choice of tables. Never just sit where you want as they are likely sending you to the least-full game that deserves priority for new players.

Just today I've been here for 2 hours and have seen 4 seperate arguments between players and floors about seating disputes. I'm not blaming the employees as much as I am the unclear system that is in place.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-26-2018 , 03:01 PM
Johnny,

Please provide your input to this situation.

A few weeks ago there were two high limit tables, one being the main and the second being a must move.

Then a third game started. After one hour the first two 555 tables became mains and the third a must move.

So when a seat opened up at the second main, they would get a player from the must move. What this caused was short stacks from the must move ended up at the first main instead of allowing large stacks from the second main to move to the original main. This caused a lot of anger and frustration amongst the players.

Is this the way it is supposed to work? Would it not be better for players to move from the third table to the second and the second table to the first?

Thank you in advance for your response.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-26-2018 , 04:03 PM
This won't happen at other places because as a few others pointed out - there is a floor directing new players directly into the seat and I can ask them for a table change ASAP if I don't like the table. MGM choose to put in a confusing system and seem married to it (sunk cost? Ego?). They are literally nudging folks to take shortcuts

Let's see what changes are implemented in the near future. It's weird because it will increase their $ collection to have a simpler system and yet....

Quote:
Originally Posted by Havax
You're part of the problem. Weird you're admitting to this and then complaining about it at the same time. If you want to have a "choice" ask the brush up front if there are equal empty seats where you can have your choice of tables. Never just sit where you want as they are likely sending you to the least-full game that deserves priority for new players.

Just today I've been here for 2 hours and have seen 4 seperate arguments between players and floors about seating disputes. I'm not blaming the employees as much as I am the unclear system that is in place.
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10-26-2018 , 06:12 PM
Quote:
Originally Posted by suckerbluff
We are focusing on just the table changers. I am a reg at 2-5. I follow the rules and always ask for a table change and wait until I am called for the change . Last week( it’s happened twice this month) I asked for a table change. Walked all the way to the front. Put my name as a table change. A hour later looked and noticed 2-3 players at the table I requested. Walked all the way up and asked again. Again a hour later new players at the table. Talked to the floor and they didn’t care. So if players don’t care and floor doesn’t care why follow a procedure


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IME the floor frequently forget about my table change request. It has happened with multiple floorpeople. I'll ask for a table change, then shortly after I'll see them calling down the list and sending someone else (who was legitimately next in line) to the table I requested. FWIW, I don't ask for table changes that often, maybe 6 times a month. I think sometimes the floor legitimately forget, and sometimes they just don't care.

I suspect frequent table changers are seen as a nuisance and looked down on by some of the staff. Frequent table changers are often nit regs who stalk the games like hungry vultures, blatantly close in on their prey, fight over position on their prey with other regs, and jump from table to table 3+ times per session. Because they are nit regs, they also tend to not tip while making extra demands from the staff. I don't blame the staff for having this view and I can see why they don't care to protect the interests of bumhunters. Regardless, the staff should still do their job, but it would probably help the situation if players with extra demands threw them a bone once in a while.

Some casinos have a transparent table change list. That could be immensely helpful to see that your request has been acknowledged and what position you are in to move. When managing large groups of people where rule-breaking is rampant, transparency is key. Requiring seat cards is another example of transparency so dealers won't have to rely on the new player's word when they claim the floor sent them there.
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10-26-2018 , 06:46 PM
Quote:
Originally Posted by mathlizard888
IME the floor frequently forget about my table change request. It has happened with multiple floorpeople. I'll ask for a table change, then shortly after I'll see them calling down the list and sending someone else (who was legitimately next in line) to the table I requested. FWIW, I don't ask for table changes that often, maybe 6 times a month. I think sometimes the floor legitimately forget, and sometimes they just don't care.

I suspect frequent table changers are seen as a nuisance and looked down on by some of the staff. Frequent table changers are often nit regs who stalk the games like hungry vultures, blatantly close in on their prey, fight over position on their prey with other regs, and jump from table to table 3+ times per session. Because they are nit regs, they also tend to not tip while making extra demands from the staff. I don't blame the staff for having this view and I can see why they don't care to protect the interests of bumhunters. Regardless, the staff should still do their job, but it would probably help the situation if players with extra demands threw them a bone once in a while.

Some casinos have a transparent table change list. That could be immensely helpful to see that your request has been acknowledged and what position you are in to move. When managing large groups of people where rule-breaking is rampant, transparency is key. Requiring seat cards is another example of transparency so dealers won't have to rely on the new player's word when they claim the floor sent them there.


I tend to agree with most of what you are saying. If you think table changing for some regs max out at 3x a night, your wrong. I have seen the same regs table change 6-8 times during a 6 hour window without asking for table changes but randomly ask if everyone is asking for the same table

As far as forgetting. I think if you ask a floor as they are walking past , yes they don’t care. I personally walk all the way to the front to make sure my name is on the change request list. But recently ever since they have added new staff to the front., a female in particular she never adds the name. I ended up walking multiple times or just let the floor after checking twice.

Your comment about nit regs is absolutely correct. If your a 2/5 regular you automatically know the regs that do this and it’s annoying. They make the table for causal poker not fun and uninviting.

I personally ask for a table change if I am surrounded by the annoying nit regs who do not talk and have no sense of humor. I am reg but also play poker for fun and conversation. Not to sit with sunglasses on texting my other nit regs to come to the table.

On the last note. We can all complain and nit pick about problems. For the most part this room is ran as good as any room in the country. When a room is good, you will have these problems and it’s extremely hard to fix. It’s not the staff or JG fault every time. It’s the idiot(sorry) regs that make the room the problem with all the demands and grumpiness in my opinion

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10-27-2018 , 03:02 PM
Hi Johnny,

Do you know if the Borgata will again be providing complimentary 2-night stays for the folks who win Main Event satellites to the Winter Open?

Thanks,
Loony
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-27-2018 , 03:19 PM
Quote:
Originally Posted by loonybird
Hi Johnny,

Do you know if the Borgata will again be providing complimentary 2-night stays for the folks who win Main Event satellites to the Winter Open?

Thanks,
Loony
Not sure, but very likely... will confirm with Tab and Vinnie....
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10-27-2018 , 03:19 PM
Seat cards will be used in the coming days....
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10-27-2018 , 06:25 PM
Quote:
Originally Posted by JohnnyGroomsTD
Seat cards will be used in the coming days....
Thank you so much, Johnny; this is great news!
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-27-2018 , 08:47 PM
Quote:
Originally Posted by JohnnyGroomsTD
Seat cards will be used in the coming days....
I wonder: How soon will these days be coming?
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10-28-2018 , 01:20 PM
Id guess 2/5s problem is 1 to 3 extremely bad actors. I know of one, and otherwise did not see table changing as a major problem. Cant speak to line jumping, didnt notice.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-28-2018 , 02:43 PM
Quote:
Originally Posted by Tomark
Id guess 2/5s problem is 1 to 3 extremely bad actors. I know of one, and otherwise did not see table changing as a major problem. Cant speak to line jumping, didnt notice.
Sigh...your "guess" is so far off. Both issues are a huge problem. Several on this forum have explained how it constantly happens. Many more at the tables every day express their frustration too (most of whom don't know about Two Plus Two, and so of course you wouldn't hear their complaints here).

There's a good reason you didn't notice line jumping: it's difficult to notice. But you and everybody else is surely being impacted by it, whether or not you realize it. Please see previous recent posts from me and Rod the Bod if you're curious why.

Several of us have taken the time and posed good evidence and arguments and solutions to this problem. Johnny has taken the time to read and consider all of this and is now taking action to help fix the problem. What can it possibly accomplish for you to now get on here and say, "Well, I don't think it's a big problem?" Even if you disagree to the severity of the problem, why would you still not want it fixed when there is an easy solution?

Last edited by The Great Outdoors; 10-28-2018 at 02:48 PM.
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-28-2018 , 02:51 PM
Quote:
Originally Posted by JohnnyGroomsTD
Seat cards will be used in the coming days....
I’m really happy to hear this, and looking forward to seeing how it’s implemented. Thank you for being so receptive to the suggestion, Johnny!
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-28-2018 , 03:11 PM
Im saying id guess 1 to 3 players represent 50%+ of improper table changes at a given time. I know of one specific player who probably does it 6-8 times a day, plays basically every day. If there is even one more guy like him, thats 12 an afternoon, that probably represents 50%+ improper table changes. Was just giving my experience.

WRT line jumpers i meant exactly what I said, i cant speak to it, i only included that sentence to specify that my table changing comment is not applicable to line jumping one way or the other, i have paid zero attention to if people were jumping the lines, and have no observations.

I do want it fixed, of course id love everything to be perfect, even if I dont think the problem is as bad as you, although i wouldnt describe your solution as “easy”, nor would I expect your solution (or any other) to have a 100% eradication rate. Its not about “solving” these types of problems, its often about curbing it as best as you can, which is why if there are 1 to 3 players who could be identified and put on a “most wanted” list by the floor, id bet a few 24 hr bans like Johnny already described may cut the problem in half or better simply by stopping the 1-3 worst players.
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10-28-2018 , 03:45 PM
Quote:
Originally Posted by Tomark
Im saying id guess 1 to 3 players represent 50%+ of improper table changes at a given time. I know of one specific player who probably does it 6-8 times a day, plays basically every day. If there is even one more guy like him, thats 12 an afternoon, that probably represents 50%+ improper table changes. Was just giving my experience.

WRT line jumpers i meant exactly what I said, i cant speak to it, i only included that sentence to specify that my table changing comment is not applicable to line jumping one way or the other, i have paid zero attention to if people were jumping the lines, and have no observations.

I do want it fixed, of course id love everything to be perfect, even if I dont think the problem is as bad as you, although i wouldnt describe your solution as “easy”, nor would I expect your solution (or any other) to have a 100% eradication rate. Its not about “solving” these types of problems, its often about curbing it as best as you can, which is why if there are 1 to 3 players who could be identified and put on a “most wanted” list by the floor, id bet a few 24 hr bans like Johnny already described may cut the problem in half or better simply by stopping the 1-3 worst players.
Thanks; I appreciate your explanation.

I agree that expecting perfection with anything is unrealistic. But I still think using seating cards to make everything fair and transparent will make it near impossible for seat-stealing to take place, which should be much preferred over having to police this issue and kick people out. If the thieves, however, still find a way, then I'd love to have them kicked out.

You're right...no solution is ever truly "easy." There will always be players and staff who are inclined to cut corners and might need extra reminders from management that they have to follow the correct procedures every time. But otherwise, it seems pretty simple to me: 1. Keep seating cards at front podium. 2. List attendant hands new player or transfer player a card. 3. Dealer requires card to deal player in.
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10-28-2018 , 10:49 PM
For the frequent posters in here... How was the air quality in the room over the weekend?
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-28-2018 , 10:50 PM
Last night was pretty bad at 42 if I’m being honest. I appreciate your efforts to fix it though.


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10-28-2018 , 11:12 PM
I've been seated on the side closer to Snacks a couple times, towards the front and also in the raised area. Haven't really noticed it any better and asked for a transfer both times to the middle/further side of the room. By that time I can still recognize the smell but it's not as strong and my clothes don't smell as bad when I get home.
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10-29-2018 , 08:20 AM
Air quality was MUCH BETTER over the weekend. I put in about 14 hrs Saturday and I don't remember noticing that chemical burn smell at all.
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10-29-2018 , 09:22 AM
Quote:
Originally Posted by foatie
Air quality was MUCH BETTER over the weekend. I put in about 14 hrs Saturday and I don't remember noticing that chemical burn smell at all.


Interesting. Both my accounts are from the evening, perhaps it's better during the day but slowly worsens throughout the night?
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10-29-2018 , 12:15 PM
Quote:
Originally Posted by mdl_player
Interesting. Both my accounts are from the evening, perhaps it's better during the day but slowly worsens throughout the night?
It very well could be. I was seated around 8:55AM Saturday morning. This kind of confirms my theory of that horrid pizza oven that they use which faces the casino floor. The chemical burn smell from the pizza ovens/pizza oven cleaner could be getting worse as the day/night goes on as the oven is used more and more. FWIW, I was seated at 11,15,16,29 during the day.
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10-29-2018 , 01:53 PM
Are the dealers here ok? I was there on Friday and there was a dealer that kept saying out loud what table we were hoping we would hit the lucky $500 drawing 10 minutes before the actual drawing. Then as the drawing was going on he demanded we tip him $25 if we hit. Then another dealer kept yelling out "LETS DO IT" in my ear like it was the only thing he knew how to say. Very annoying and unprofessional.
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10-29-2018 , 02:30 PM
Quote:
Originally Posted by JordanGame6ix
Are the dealers here ok? I was there on Friday and there was a dealer that kept saying out loud what table we were hoping we would hit the lucky $500 drawing 10 minutes before the actual drawing. Then as the drawing was going on he demanded we tip him $25 if we hit. Then another dealer kept yelling out "LETS DO IT" in my ear like it was the only thing he knew how to say. Very annoying and unprofessional.
Here is the thing. There are a lot 9f players who think this is a fun dealer and think that a dealer who focuses on the game is no fun and therefore not a good dealer. So dealers are in a spot where they can't please everyone (though the tipping thing is really bad)
MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP Quote
10-29-2018 , 05:00 PM
Quote:
Originally Posted by JordanGame6ix
Are the dealers here ok? I was there on Friday and there was a dealer that kept saying out loud what table we were hoping we would hit the lucky $500 drawing 10 minutes before the actual drawing. Then as the drawing was going on he demanded we tip him $25 if we hit. Then another dealer kept yelling out "LETS DO IT" in my ear like it was the only thing he knew how to say. Very annoying and unprofessional.


I have no issues with this. I prefer the dealers to be having fun with the table as long as they are being efficient and accurate. Obviously a dealer shouldn’t be demanding tips, but I know a lot of dealers that do it tongue in cheek.


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