i am snowbirding this winter and unsure when i’ll be back to DC.

there’s nothing to discuss really imo. the incident i referred to thankfully didn’t result in any injuries or worse to the best of my knowledge, but i’m pretty sure a 1/3 player with little to no pit action would’ve been leaving in handcuffs if they acted the same. it is what it is.

the fraternization of staff and regulars isn’t unique to NH, nor regulars taking advantage and bending/breaking the rules without much fear of reprisal. i can appreciate keeping a poker room “fun” but the regulars aren’t who that’s for.

even the almighty Aria and Wynn will take my call for 1/3, and treat me like a valued guest when i arrive. the attitude of most supervisors at NH makes me think they’d fit right in at Bellagio.

i can sum up what i would say in our meeting in 2 words: HIRE BRUSHES.

the floors can then focus on the important things brushes don’t do, including having better visibility and control over seating.

except, spending money on gaming employees appears to be antithesis of MGMRI in current form, they need that money to book more Lady Gaga and figure out the cheapest way to justify $50/nt resort fees.



good luck!

I don’t think you have a real idea of what happened with the player you are referring to after they left the room. It surely isn’t what you think happened. We have hired brushes, who have been in place for about 2 months now...as far as the remainder of the post, really no response is necessary. Enjoy your time snowboarding!

you’re right, i don’t. i even purposefully asked for public comment ITT and not sure if it was overzealously moderated or ignored. i do know the individual and presumably the same entourage as in the room in the video are on another video from a DC street that next night possibly assaulting someone on camera, and bragging about being violent felons.

these are the same people that were allowed the behavior on camera in the poker room without any actual peace officers present. WHY?

https://www.nbcnewyork.com/news/loca...490936741.html

tell me WHY none of the above could’ve easily happened during the incident on video in the poker room.

good to hear about the brushes, now you can figure out why your floor staff doesn’t do their job.

While many of the complaints and opinions itt are valid, this is just not correct. Bellagio consistently has the rudest, most condescending supervisors who treat non-regs like worthless annoyances. The MGMNH supervisors are more professional and friendly. They don't handle seat stealing well and let ****ty regs get away with too much, but it's not fair to compare them to Bellagio staff.

The channel 5 story about the MGM NH construction last night was pretty eye opening. Whistleblowers from the PG County inspection division - whatever they call that dept - are alleging a culture of cutting corners and being forced by MGM NH higher ups to open the place rather than nitpick. If you found too much was done wrong, you were thrown off the site. Interesting stuff.

http://www.fox5dc.com/news/local-new...-electrocution

Personally, I'm not getting involved in MGM NH policing the table jumpers. If the floors/dealers are not interested, why should the players have to take the brunt of this? Its been a two year problem. How many times a day does a player get called off Bravo, show up, and someone has just sat in that seat? I bet its a few. How many times - in two years - has a person actually been kicked out, tempbanned or otherwise for doing so? I'm guessing near zero.

Like if I PM you that X player on this table at this time jumped the line, what happens? Is security going to really investigate it? Then I guess you would have to be able to reverse-engineer the Bravo lists to see if he was line jumping? And then what, would you call the player - whos long since left the room - and ban that player for a certain amount of time?

I appreciate JG showing interest in the problem but I just dont see why players should be required to get involved when the floors and dealers are not.

Most people who are line jumpers are regs who know all of the employees very well. It doesnt seem its in their interest to ban these players.

This is absolutely correct and has been my experience that last couple of years.

Here's the thread for that incident:

https://forumserver.twoplustwo.com/2...eping-1716088/

Feel free to post more there about it.

Johnny - I'm surprised to read about so much line jumping for seats. I'm only a weekend player, so perhaps my observations are inaccurate but -

Every time I got to NH, there are at least 6-8 floor/brush working. With that many suits around, is it feasible to have each new player who is called from the list be escorted to their seat by a suit? Dealers, who already have a million things to keep track of, could be told the easy policy of not allowing anyone to sit who is not seated by a suit. Even at peak times, you are calling and seating, what, maybe 50-75 people an hour, and usually much much fewer? Seems like 8 suits should be able to handle that.

Or I could be missing something and be totally wrong. Thoughts?

I'd agree that this should not be a player problem.

I believe Johnny's request for PMs is not so they can go investigate and ban the player - it is likely to ID the employee(s) that allowed it to happen. Table & time is easily correlated to specific employee, then corrective action may be taken.

I too saw Johnny's request like this. I'll be playing there this weekend for the first time in about 4-5 weeks. The last time I played during the "lucky tables" promo the seat taking was rampant and it was a mad house. We'll see how this Saturday goes.

I like the idea of having a suit walk each person to the table, but there are times where they call 7-8 people at once, all sitting at a different table. This would slow seating down immensely IMO. This could work during the week, but not on a Friday night when there are 20+ 1-3 games.


Sent from my iPhone using Tapatalk

I’d get behind a policy like this if it would be strictly followed at all times. But that’s a big if. I anticipate they’d only stick to it when the room’s right in the sweet spot of being both 1) busy enough that the floor thinks they need to do it, and 2) not so slammed that they’ve got too much going on to be escorting individual players around.

This is human nature. When the room’s slow, the staff will begin to think of it as a pointless procedure (“Just go to table X, there’s no list.” Player walks over, tells dealer the floor sent him, timid dealer accepts it.) When the room’s busy, the staff will be stressed out and stretched thin, and will be more likely to tell a player to just go to table X without walking him there.

The success of a policy like that would ultimately fall on the dealers. Unfortunately, there are a lot of dealers on staff – as good-hearted and technically proficient as they are – that are uncomfortable taking a hard-line stance on stuff like this. I mean they already routinely cave on the “first buy-in at the cage” rule, selling new players chips out of their rack the second they complain about the line at the cashier.

I think a policy of requiring hard proof (seat cards) would help the timid dealers feel more comfortable standing their ground.

The problem with the system as is is that there is no one employee responsible for seating a player. If a player goes to a different table than the one the brush sent him to, are you going to blame the brush? It’s not their job (as of now) to confirm that each player went where they were sent. Are you going to blame the dealer, who (as of now) requires no proof when the player shows up and claims he was sent there?

If a player line-jumps and brazenly takes a seat without his name being called, how would a camera review help after the fact? There’s still no employee that could be found to have done anything wrong. Again, the dealer can’t know who has a rightful claim to the seat.

Same thing when a player just decides to steal a transfer. Can’t blame the dealers at either his old table or his new one. One dealer just sees a player racking up and leaving. The other dealer sees a new player joining the table. Nothing unusual in either scenario.

Changes are coming to seating.... we tempbanned a player for 24 hours last night.

I disagree that the solution should be for employees to escort players to the table. Rod The Bod explained it well a few posts ago.

I don't think the employees should have to walk all over the room back and forth constantly. And it would slow everything down. You know what wouldn't slow things down and wouldn't require walking all over the room? Keeping seat cards at the front podium and using them.

I agree that dealers have enough to focus on already and shouldn't have to police seating. They need a quick, easy, and consistent way of having proof a player was sent to their table. You know what would perfectly accomplish that? Using seating cards.

Even though, as I explained, I think kicking seat stealers out is just putting a band-aid on the problem without fixing the problem itself, I'm still happy to see the thieves punished. To the employees who actually followed through with this and banned the player, thank you.

Are you able to elaborate yet and give any specifics on what changes are coming? You haven't responded on what you think about using seating cards...any thoughts on that?

I appreciate you listening to us and trying to help fix things, Johnny. Thank you.

Hi Johnny. Sorry this isn’t through PM, as I just made an account, but this player has been a constant headache for both myself and the brush/suits. I have openly expressed my disdain for him and called him out at the table for changing tables without informing the brush. Now he does it just to sit at my table and be an annoyance. He has done this for the third time this past week. Seat 4, table 18, sat down at 7:01pm. You can see the brush actually come up and give him one of the many warnings he has already been given. He just laughs it off. Thank you for all your time and energy, we really do appreciate it.

Another person just tried to sit at my table when the Bravo is full and we have players returning to the game. The older folk really don’t seem to care about the seating rules. Table 18, he tried to sit at seat 2, 7:23pm. The date is 10/25.

Hey at least you got to see a royal.


Sent from my iPhone using Tapatalk

We are focusing on just the table changers. I am a reg at 2-5. I follow the rules and always ask for a table change and wait until I am called for the change . Last week( it’s happened twice this month) I asked for a table change. Walked all the way to the front. Put my name as a table change. A hour later looked and noticed 2-3 players at the table I requested. Walked all the way up and asked again. Again a hour later new players at the table. Talked to the floor and they didn’t care. So if players don’t care and floor doesn’t care why follow a procedure


Sent from my iPhone using Tapatalk

Great question. We will be changing our attitude on this issue. You will see noticeable improvements within a week or 2. If you don’t, please PM me the times dates, etc. The more info the better. We will get better on this issue.

Idk if the floor needs more dedicated floorpersons for each game and limit but they need more ownership for the good and the bad. I’ve seen big card rooms done really well but they seemed to have more floorpersons more divisions of responsibility and more pride in doing things correctly.

Certainly not in Johnny's direct domain, but with the frequent complaints about smoky smells in the poker room, one wonders about the quality/legality of sub-contracted work at MGM.

Article in today's Washington Post about the FBI entering the picture after a young girl was severely injured by shoddy electrical wiring earlier this year: https://www.washingtonpost.com/local...=.e25ddd21c302

"County officials have ordered MGM to audit all of its electrical systems and hardware over the course of the next year, with priority “given to areas where problem contractors worked,” said Brian Gsell, the engineer from Forensics Analysis & Engineering who did the independent report."

This past Wednesday evening I went to MGM for a 2/5 session after a long time and was sent to table X with no one on the list. But I decided to play at Table Y instead. A player from the other table called the floor and I moved there. Makes sense to enforce the seat assignments.

However, 10-15 mins later a new player went to another table instead of our table. Again another floor was called by same loud player to get him to our table. Then a while later, it happened yet again with a new player trying to sit in another table when ours had empty seats - training players is not easy This time it was a different floor who was trying to accommodate everyone and ended up sending new players on the list to our table & the possible line-jumper(Dunno if he was on the list?) to his preferred table.

The system of having players tattle is not ideal and is not working out. Plus having different floors enforce the same rules differently is confusing.

Now Re- Table changes:
When I want a table change, I usually go all the way to the front to ask for table change - two folks there are PHENOMENAL. Both are respectful, attentive and walk over to me when the new seat is ready. However, I do not want to add to their workload when things are much busier or if table changes are not their responsibility. I am only there during evenings these days so I might have been lucky to get them.

I used to see other players (regulars?) go to the podium at other end and ask some floor for a seat change or stop a floor who is passing by. They get transfers this way & sometimes immediately. This is not fair and it is confusing as well. Why should non-regs walk all the way and wait while the regs get a jump on them? I tend to skip the back podium since they act busy and are not really helpful - whereas the front desk has the body language of “how can I help?”. I would go to Live if they have multiple action 2/5 tables. Unfortunately that is not the case. I did not have these issues at Live - when I played there I could ask either the back podium floor or the front desk for a table change & BOTH would be willing to help.

What exactly is the procedure for table changes at MGM?


Thanks.