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Old 07-19-2018, 01:15 AM   #4351
Mr Sandbag
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Johnny,

Can the staff start coming down hard on regulars who violate table change and seating procedure? It's quite irritating to see players who are there every day hop tables without permission. They know the rules. And a handful of them are taking advantage during this time when the staff is more busy than usual. They assume because they ask for a table change they can just take the seat the second it opens without regard for anyone that may be ahead of them on the transfer list.

It's not just a matter of courtesy. It gives the impression to non-regulars that regulars get special privileges. I'd be willing to bet they'd start following procedure if they were getting handed 24 hour bans every time they violated it.
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Old 07-19-2018, 11:02 AM   #4352
loonybird
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Room is great except...

The spacing around the tables sucks.

The tables in the elevated section are fine, but not so in the lower 40.

I sat in the 1st table in the rightmost row and my chair was almost touching the rail. A chair massage in that seat would be impossible (I shouldn't complain as this could potentially fix a big leak for me).

I also sat in a in table in the back 3rd column, adjacent to the not-yet-being-used podium and it was bad too. The cocktail server didn't bother trying to go around that way.

Maybe the spacing is better at some of the other tables, but those were the only two I experienced.

Is there anything that can be done?

It seems that moving the rails out to the outer edge of the red carpet trim would be helpful...I believe it's about a foot.

</whine>
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Old 07-19-2018, 05:12 PM   #4353
Beastnuts
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Someone hopped the line last night. The dealer called them out for it the supervisor came over and said just let them sit. There were 20 names on the list!!!! This staff needs to get it together. Next time I'll just hop the mine instead of waiting 20 minutes
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Old 07-19-2018, 05:28 PM   #4354
Tomark
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

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Originally Posted by Beastnuts View Post
Someone hopped the line last night. The dealer called them out for it the supervisor came over and said just let them sit. There were 20 names on the list!!!! This staff needs to get it together. Next time I'll just hop the mine instead of waiting 20 minutes
I have never seen this happen. Im not saying what you said isnt true, just that its rare.

Quote:
Originally Posted by Mr Sandbag View Post
Johnny,

Can the staff start coming down hard on regulars who violate table change and seating procedure? It's quite irritating to see players who are there every day hop tables without permission. They know the rules. And a handful of them are taking advantage during this time when the staff is more busy than usual. They assume because they ask for a table change they can just take the seat the second it opens without regard for anyone that may be ahead of them on the transfer list.

It's not just a matter of courtesy. It gives the impression to non-regulars that regulars get special privileges. I'd be willing to bet they'd start following procedure if they were getting handed 24 hour bans every time they violated it.
I have on a few occasions “broken” the table change rule when its busy. Usually, i ask for a change, they say ok next open seat, i see an open seat and see that the floor is busy so I just move, because I know thsts what they will say to do. Ill usually make sure the floor sees I did it when they are free.
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Old 07-19-2018, 05:47 PM   #4355
Howard Treesong
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Some dude just jumped the line on me.
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Old 07-19-2018, 06:48 PM   #4356
Mr Sandbag
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

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Originally Posted by Tomark View Post
I have never seen this happen. Im not saying what you said isnt true, just that its rare.



I have on a few occasions “broken” the table change rule when its busy. Usually, i ask for a change, they say ok next open seat, i see an open seat and see that the floor is busy so I just move, because I know thsts what they will say to do. Ill usually make sure the floor sees I did it when they are free.
Can you just not do this? Regardless of what the floor tells you at the time, there may be people ahead of you on the list. What's so difficult about walking up there and asking if it's okay that you take the open seat? They don't memorize the table change lists, and the staff rotates out of the brush spot pretty frequently, so they may not even be aware until they actually look at the list.

I'm not trying to be a dick. It's just that when others see this happen they think it's okay and start doing it.
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Old 07-19-2018, 06:51 PM   #4357
stuNehT
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Beautiful room, Johnny!! You done good.

The aesthetics make MGMNH’s new poker room the premiere poker room on the east coast, only 2nd in the U.S. to Encore in Vegas, which is just visually and functionally chic.

I luvs the new 9-handed 2/5 games, the added touch of Snacks and the Bar being easily accessible, and having a functioning door lock on the lock box room.

The view from the smoking terrace is awesome! I don’t smoke cigarettes, but will now bring a cigar with me every now and again, so i can have a good reason to hang out there.

Would like to echo some of the concerns voiced regarding the tightness of the tables, and would like to suggest removing those outside rails altogether, moving the tables up and out slightly and letting the poker room BE the full room.

Just my thoughts . . .
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Old 07-19-2018, 09:39 PM   #4358
2+3
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Seat 2 at Table 26 has a ridiculous glare due to the long LED light right next to the high limit entrance area. Johnny was made aware, came by and sat in the seat to see for himself. He said he’ll work on it since it’s so bad. Customer service like that is much appreciated!
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Old 07-19-2018, 09:42 PM   #4359
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by 2+3 View Post
Seat 2 at Table 26 has a ridiculous glare due to the long LED light right next to the high limit entrance area. Johnny was made aware, came by and sat in the seat to see for himself. He said heíll work on it since itís so bad. Customer service like that is much appreciated!
The light should be dimmed soon. And thank you!
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Old 07-19-2018, 11:03 PM   #4360
mathlizard888
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Does MGM offer "Player's Bank" like at Commerce? They're a godsend for players who don't want to carry around cash and risk getting robbed, as follow-home robberies from the casino are not uncommon. If not, would you guys consider making it available?
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Old 07-20-2018, 06:38 AM   #4361
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

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Originally Posted by mathlizard888 View Post
Does MGM offer "Player's Bank" like at Commerce? They're a godsend for players who don't want to carry around cash and risk getting robbed, as follow-home robberies from the casino are not uncommon. If not, would you guys consider making it available?
Your question is answered in the first post of this thread. You can find lots of good information about the room there.
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Old 07-20-2018, 02:14 PM   #4362
foatie
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by Tomark View Post
I have never seen this happen. Im not saying what you said isnt true, just that its rare.
I saw this twice just last Sunday morning. On table 18 and the table to the right of it within a span of 1 hour. Both times the floor came over and just let the player have their way even though it was pretty apparent the player (on 18 especially) was FOS, but not backing down from his stance. I can understand not wanting to cause an escalation but if all it takes to get your way is to hold your ground in a lie and give off the impression that you might get aggressive then this is going to continue to be a big problem.
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Old 07-20-2018, 09:47 PM   #4363
keegan
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

There is a drawback to the new room. It is so impressive they may get so much more business that the lines are just as long as before. During the first few days with the promotions running it has been flat out all week and right now itís at capacity even with 7 more tables running. This is a testament to the great job Johnny did with the room, but I hope the lines donít get any worse.
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Old 07-20-2018, 11:25 PM   #4364
jacmrose
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by keegan View Post
There is a drawback to the new room. It is so impressive they may get so much more business that the lines are just as long as before. During the first few days with the promotions running it has been flat out all week and right now itís at capacity even with 7 more tables running. This is a testament to the great job Johnny did with the room, but I hope the lines donít get any worse.


Itís the first weekend with the new room. People are excited. It will normalize soon enough.


Sent from my iPhone using Tapatalk
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Old 07-21-2018, 12:47 AM   #4365
Havax
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by stuNehT View Post
Would like to echo some of the concerns voiced regarding the tightness of the tables, and would like to suggest removing those outside rails altogether, moving the tables up and out slightly and letting the poker room BE the full room.
The hallways encircling the poker area seem to be unnecessarily wide. They could move the rails a full 1 yard out and the hallway walking area would still be spacious. Maybe that is the eventual solution to creating more space between the tables.
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Old 07-21-2018, 03:41 AM   #4366
OvertlySexual
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

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Originally Posted by Havax View Post
The hallways encircling the poker area seem to be unnecessarily wide. They could move the rails a full 1 yard out and the hallway walking area would still be spacious. Maybe that is the eventual solution to creating more space between the tables.
Completely agreed.
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Old 07-21-2018, 12:51 PM   #4367
djevans
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

I know plenty of table changers - they just hop around table to table with out asking. Usually they are bad for the game, so no one says anything in hopes we get a random fish - but they really should be banned for a week for doing this.

It's hardly noticeable at the 1/3 games but if you play 2/5 consistently it's a major problem. I've been stuck on bad tables for a while and have asked for a table change but it takes a while - and sometimes the floor forgets, while these other people just do it. One guy in particular probably jumps to 5 tables a night - plays like 3 orbits - walks around - plays a few more and jumps to a new table. it's really strange, not sure how he knows the game is bad with in 30 hands, but meh.

The floor doesn't seem to care at all - and I think are fed up.
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Old 07-21-2018, 02:58 PM   #4368
dcmidnight
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Whether its table jumpers or line jumpers - this is a problem that dates back to the early days of the old room. Especially at 2/5. If you are friends with the dealers and known by the floors - they dont give a crap. Nothing will happen to them so you might as well get used to it.

I hope the same isnt the case with the spacing issue. Tables 30-34 suffered from this the entire time the room was open and we heard various reasons for 18 months from we know its an issue to we have a solution to its a security issue but we have a solution to...nothing. I'd like to be positive about it this time around.

Went last night but couldn't play, ended up coming home with some cheesecake instead. No complaints LOL.
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Old 07-21-2018, 05:53 PM   #4369
shdwbxr72
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by djevans View Post
I know plenty of table changers - they just hop around table to table with out asking. Usually they are bad for the game, so no one says anything in hopes we get a random fish - but they really should be banned for a week for doing this.

It's hardly noticeable at the 1/3 games but if you play 2/5 consistently it's a major problem. I've been stuck on bad tables for a while and have asked for a table change but it takes a while - and sometimes the floor forgets, while these other people just do it. One guy in particular probably jumps to 5 tables a night - plays like 3 orbits - walks around - plays a few more and jumps to a new table. it's really strange, not sure how he knows the game is bad with in 30 hands, but meh.

The floor doesn't seem to care at all - and I think are fed up.
Lol...on 2:5 I know just the guy you are talking about
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Old 07-21-2018, 07:21 PM   #4370
Howard Treesong
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

If you identify him publicly I will do my best to shame him into better behavior.
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Old 07-21-2018, 07:24 PM   #4371
setintostraight
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Few things, most of which I'm sure have been mentioned already:

1. Fire the cretin who thought 4 urinals for a 90% male room with 400+ people is OK. I wouldn't be surprised if someone who had to go was going to use the women's restroom

2. No reason for the slot machines to be in this room. I guess you could leave maybe 20-40 of them, but the only people I've seen at them were people just waiting for their poker player friend to leave - i.e. just using them as seats and time killers. There were maybe 5 actual slot players among the 100+ machines. Ridiculous and a waste of space.

3. Is there a self-serve coffee station?

4. Outside rails touching some tables on the lower portion of the room - I haven't sat in one, but I've seen many people butt up against the rails - they looked uncomfortable.

5. Some tables may have malfunctioning software. A few tables consistently had open seats despite the 40 person wait list.
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Old 07-21-2018, 07:38 PM   #4372
Bridgeboy
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

First trip to the new room today.

Overall, Iím impressed.

My slice of cheese pizza was of comparable quality to downstairs.

One additional comment on the menís restroom design:

The had dryers are external Dyson Blades. There are two of them located on the wall between the three sinks.

IMO, this is going to lead to two tendencies - both of which will require increased attention by the attendants:

1) Increased usage of paper towels
2) There will be a greater tendency for water to puddle on the counter between the sinks due to collections from hands due to the air dryers.
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Old 07-21-2018, 10:19 PM   #4373
stuNehT
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

currently playing 2/5 and . . .

- with a 50 count waiting list, it is literally taking 15 to 25 minutes to fill seats on our tables

- 3rd man walking not being enforced, forcing 5 & 6 player hands repeatedly on the new 9-handed tables

- speakers above the poker room area aligning the walkway adjacent to the cashier’s cate are not working

- music playing overhead is unnecessarily loud

i would like to suggest that tv screens with bravo info are available for waiting player viewing from areas just outside of poker room on all sides

additionally, it would be great if when names from registration lists are called, players could hear their names throughout all areas in the room (e.g., in Snacks, at the bar, etc)

just my thoughts . . .
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Old 07-22-2018, 03:50 AM   #4374
Mr Sandbag
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by djevans View Post
I know plenty of table changers - they just hop around table to table with out asking. Usually they are bad for the game, so no one says anything in hopes we get a random fish - but they really should be banned for a week for doing this.

It's hardly noticeable at the 1/3 games but if you play 2/5 consistently it's a major problem. I've been stuck on bad tables for a while and have asked for a table change but it takes a while - and sometimes the floor forgets, while these other people just do it. One guy in particular probably jumps to 5 tables a night - plays like 3 orbits - walks around - plays a few more and jumps to a new table. it's really strange, not sure how he knows the game is bad with in 30 hands, but meh.

The floor doesn't seem to care at all - and I think are fed up.
Everybody knows this guy. The last day in the old room he was on table 11. He transferred to my table. Within 30 min he had transferred back to 11. I took a 15-20 min break and when I came back he was at my table again. Not sure why this is acceptable.

One possible solution for this is the use of generic table change cards. Ask for a table change, brush approves and gives you a card, you give it to the dealer at the requested table. Rinse and repeat. Since they won't have specific table numbers on them, they can just make a bunch of them and won't need to constantly go around to collect them from tables.
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Old 07-22-2018, 09:31 AM   #4375
JohnnyGroomsTD
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Re: MGM National Harbor Resort & Casino (Oxon Hill, MD); FAQ in OP

Quote:
Originally Posted by Mr Sandbag View Post
Everybody knows this guy. The last day in the old room he was on table 11. He transferred to my table. Within 30 min he had transferred back to 11. I took a 15-20 min break and when I came back he was at my table again. Not sure why this is acceptable.

One possible solution for this is the use of generic table change cards. Ask for a table change, brush approves and gives you a card, you give it to the dealer at the requested table. Rinse and repeat. Since they won't have specific table numbers on them, they can just make a bunch of them and won't need to constantly go around to collect them from tables.
Would love for anyone in this forum to PM me and identify this player.
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